| Address: Bengaluru |
| Website: lms.intellipaat.com |
I enrolled in the Executive Post Graduate Certification in UI/UX Design program offered by Intellipaat on March 31, 2026. The program was sold with commitments on course quality, delivery standards, and learning outcomes. However, the actual execution did not meet these commitments, resulting in poor learning experience and dissatisfaction.
Key issues faced:
Poor quality of course content and ineffective session delivery
Mismatch between promised and delivered program outcomes
Lack of timely and proper grievance resolution
Denial of escalation to Grievance Officer
Unfair refusal of full refund despite clear service deficiency
Timeline of Events
March 31, 2026: Enrolled in the program
April 2026:
Attended sessions and accessed course content
Observed quality gaps in content and delivery
Feedback shared during program; received callback from Intellipaat representative (Vaishnavi), who acknowledged concerns and assured escalation
May 11, 2026 – 9:47 PM:
Intellipaat acknowledged concerns and committed to providing resolution
May 13, 2026 – 1:40 PM:
Request for 100% refund denied; 40% refund offered as goodwill
May 14, 2026 – 4:29 PM:
40% refund rejected; detailed concerns raised; full refund requested; escalation to Grievance Officer requested
May 15, 2026 – 8:46 PM:
Offer revised to 50% refund
May 15, 2026 – 11:19 PM:
Complaint filed on INGRAM
Grievance No.: 9319116
May 18–19, 2026:
Multiple follow-ups sent; no satisfactory response
May 21–24, 2026:
Intellipaat attempted phone calls instead of providing written response; no formal resolution shared
May 26, 2026 – 7:23 PM:
Follow-up escalation sent to leadership team highlighting:
Evidence already shared
False claim of no feedback submission
No response from Grievance Officer
Delay and lack of resolution
Additional Facts
Feedback was shared and acknowledged internally, contradicting company claims
No direct response from Grievance Officer despite repeated requests
Company focused on negotiating refund percentage
LMS access and session invites are incorrectly being treated as fulfillment of service quality
Relief Sought
100% refund of course fee
Compensation for mental harassment and delay
Action against deficiency in service and unfair trade practices
Email contacts "
[protected]@intellipaat.com,
"[protected]@intellipaat.com",
sushma.[protected]@intellipaat.com,
[protected]@intellipaat.com,
[protected]@intellipaat.com,
grievance.[protected]@intellipaat.com,
[protected]@gmail.com,
[protected]@intellipaat.com,
shilpi.[protected]@intellipaat.com
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