[Resolved] Intellipaat — Self study training - no refund

kiranreddyk

from Hyderabad, Telangana

Address:	Jaipur, Rajasthan
Website:	www.intellipaat.com

My name is Kiran Reddy and I am US citizen leaving in India. Recently I came across a online training company named Intellipaat and after some research on some course I got approached by marketing / sales member by name Ankur and was told about the course in Phone conversation. I wanted to take self study course for Tableau Developer. As it would be very tough to know the quality of online self study I did had conversation with Marketing / sales person Ankur on quality and as well on refund in case I don't like the course. After getting quite a few calls I final enrolled into course for which i paid $351.20 on Feb 21st, 2017. As marketing person did give me confidence that in case i do not like the course I will be refunded so I went ahead and enrolled. After reviewing the first few parts of session i realized that course explanation was not as expected so immediately notified Intellipaat about my concern and requested for refund. After almost 50 calls and quite a few emails (Did not get any response from either marketing or support team).. Even today I am waiting to hear back from Intellipaat about refund. The sad part is that so called startup did not even care about making one call to discuss about issue. When ever i was able to get support team to talk to me I got response saying that issue will be taken and payment will be processed in few days etc.
In my final call I was told they did review the logs and found that I did not use the course much and have notified payments team about usage. At the same time I was told that i might not get payment back.

As i do not want such experience for anyone else I am bringing this to consumer complaint Please let me know what options I have..In the world of top customer service Intellipaat being startup has failed miserably in communicating and keeping customer experience pleasant.

Let me know what I can do as I can forward all the emails I sent and experience of customer service.

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Complaint marked as Resolved

Intellipaat customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Intellipaat customer support has been notified about the posted complaint.

Mar 30, 2017

Updated by kiranreddyk I have all the email trail which sent before and after course enrollment. I can share it if required.

Mar 30, 2017

Updated by kiranreddyk As I am not able to get all the email trail into one image.. just took one last email which I received from Marketing person Ankur Choudary from Intellipaat into image. I can share all the trail to see what kind of nightmare i went through.