Intellipaat — ShopEe payment transaction cancellation request

Keshav390

from Bengaluru, Karnataka

Nov 1, 2022

Address:

Bengaluru, Koramangala

Hello Sir,

This is Keshav Sharma I had enrolled for the "Cloud Computing & Devops" - Job Guarantee Program

My concern is due to my personal reason i have to cancel the program. And I dropped a mail to the support team and the course advisor but nobody is responding in the right way some agents are hanging up my calls and talking in a rude way.

I requested them to cancel the course and transaction id which was initiated last night by the course advisor through ShopSe financial partner.

I have dropped a mail to the support team and ShopSe team financial partner, but still there is no confirmation from their end.

I request you here if I can get a help to get this transaction payment id to be cancelled ASAP.

Note: Payment transaction id which was through ShopSe (financial partner) needs to be cancelled ASAP, before the course starts that is from 5th November 2022.

Thanks & Regards,
Keshav Sharma

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Comments

Keshav390

from Bengaluru, Karnataka

Nov 3, 2022

Hello,

The way advisor explained was only regarding the course and nothing was informed to me regarding your policy, terms and conditions.

If it was told this to me earlier or on the call then I wouldn't have enrolled up insentently. I would have taken my own time to revert back to you people. Now please try to understand this sentence.

You guys have the call recordings so please check if this was told to me or not by Roheeth and his manager.

All they did was to fill up the details over the phone as they were in hurry and so told me to acknowledge on the mail which I wasn't aware of your non-refundable policy.

I sincerely request you to have a cross check with your advisor regarding this matter.

Also to let you know regarding this matter I won't be able to pay a single peny to you guys due to my personal circumstances.

Now all i need is please approve for cancellation of the transaction id as ShopSe has agreed to cancel and awaiting for your response.

https://intellipaat.com/cloud-computing-devops-job-guarantee/
FYI NOTE: AS PER YOUR PREVIOUS MAIL CONVERSATIONS THERE IS NOTHING SUCH MENTIONED ON THE WEBSITE REGARDING NON-REFUNDABLE POLICY NOR IN THE TERMS & CONDITIONS.

Thanks & regards,
Keshav Sharma

Intellipaat Customer Care

from Jaipur, Rajasthan

Nov 7, 2022

Verified Support

Sorry for the inconvenience caused. Can you please share your order id or the registered email id for verification purposes? Our team will contact you and try to resolve your issue asap.