Intex Mobile — handset given for replacement not recieved

Address:

Ludhiana, Punjab

sir, i have purchased a new mobile (Intex Aqua xtreme IMEI no-[protected]) on 24/01/2015 from Cheeka Electronics shop no-11/12 Mandir Market, Mata rani Road Ludhiana.After reached home i found that the screen of the mobile is not working properly. So, on the very next working day i took the mobile to the intex care centre(Manarva Complex Ludhiana-141007).The person over there, made a DOA of the mobile and told me to take this DOA to the Shopkeeper for the Replacement of the mobile on the spot. The shopkeeper told me that your handset will be replaced by the company, but the company don't have stock of this handset.Even shopkeeper already have the stock in his store but not ready to replace my phone. Its 1st feb today. and i have not recieved the mobile yet.Its my humble request to you pls resolve this matter as soon as possible.I shall be very thankful to you for this. Regards, Sukhwinder Singh Ludhiana-141007 [protected] [protected]