Intex Mobile — harassment from service centre

Address:

Kolkata, West Bengal

Sir, i purchased Intex Cloud N 1GB smart phone on 10th May, 2015 through ebay. invoice generated on 11th May 2011, number GI/15-16/R-09015. i received a defective product on 15th May, 2015. the headphone jack was not working.when i went to intex service centre at 3-Ketra Das Lane, ground floor, Kolkata 700012, one of the executives told me to press the headphone jack tightly. then i was using headphone in that way.but it stopped working again and i went to service centre again.that time they kept my phone to repair it. the executive said it would be return to me on that day if repair done by them or in a week if it would be sent to head office. i submitted the product on that day, on 2nd june, 2015. but they did not return me till now. they don't receive phone calls on the given number, and when i go to them, they say it would be return in the next week. Intex service centre name: IS INFORMATION TECHNOLOGY Address: 3- Ketra Das Lane, Ground Floor, Kolkata, Kolkata 700012 JobSheet number:[protected]T001 Lot number:[protected] Kindly look into the matter and do the needfuls. Thanking you. Dr. Susenjit Mallick Bonophool Hostel, Room no-29 Medical College Hospital 88, College Street Kolkata 700073 Mob: [protected]