Intex Mobile — I 5 Mini Handset Deposited at your service center

Address:

Rohtak, Haryana

This is for your kind information and action that Ms. Rajni of Meenu Mobile is trying to deliver me a second hand handset which do not belongs to me A list brief Facts are as below. I had purchased I5 mini bearing IMEI no.s [protected] and [protected] from Dashmesh Khalsa Mobile on 10/06/2014 vide bill no. 21289. And the said mobile stop working on 03/11/2014 with multiple problem of non working of touch, handset heating, battery heating, charging related problem and i had deposited it to your authorized service center i.e. Shri Hari Computer Solutions on 05/11/2014. and i had received it on 22/12/2014. And again after less then two months on 02/02/2015 the swapped handset again got faulty with same problem of touch not working.and i had deposited handset on 02/02/2015 at Meenu Mobile, Intex Care, they denied to provide me job sheet as the swapped handset’s IMEI was not updated in their record and after many requests, Said Service Center provide me jobsheet on 04/02/2015. and on 12/02/2015, Meenu Mobile tried to give me another handset which was not deposited by me with (WHITE TOUCH, BLACK BODY, GREY BLACK COVER, WHITE FLIP COVER WHICH BEARS HUGE SCRATHES) also the above said handset does not bears any sticker of IMEI which was not accepted by me. again today i.e. on 20/02/2015 Ms. Rajni Again tried to deliever another second hand handset with HALF OF BODY WITH WHITE COLOR AND HALF OF BODY WITH WHITE COLOR, (PHOTOS ATTACHED). and which bears a full of scratched body. they consider customers as fool and trying again and again to deliver handset which doesnot belongs to me. and after repeatedly contact to (You) Mr. Nobal (Service Manger, Intex), and Ms. Rajni (Owner of Meenu Mobile) no solution is provided yet. I am in need o[censored]rgent intervention in this issue.Earliest response will be appreciated.