Intex Mobile / Intex Technologies — Delay in service and delivery

Address:	639001
Website:	www.intex.in/AboutUs/Index

I bought a phone in Intex brand "Intex 4G cloud star" in the month of May 2016. I faced a MIC issue immediate after the month(by June). I reported this to the nearest service center in Karur, TamilNadu. They said it will take around 10 days for the repair. But, no update from them for 3 months where I do follow-ups with them for every 10 days. Finally, in the month of September they said like, the service center was closed and asked me to check with the newly opened service center.

Late in the month of October, I contacted the newly opened service and reported the issue. They did some tweaks and gave me the phone within 4 hrs. But I faced the MIC issue after 2 days where I understood that the service center provided a temporary fix and the issue wasn't solved. Hence I contacted them later and they confirmed like the board need to be changed and they want the mobile to be submitted for the same. As I don't have spare phone by that time, I have submitted the phone in the last week of December and the said time for the fix is 1 week. It is almost most than 2 weeks now and still I didn't receive any reply. When I called them twice, they said they haven't get the board yet and cannot provide a timeline to expect the mobile. I was worried like, this customer care too will lapse my warranty time and make my money spent for the mobile waste. It is almost 8 months since the purchase, the MIC of the phone doesn't works good. I wish to get the complaint attended soon within my warranty period.

Ref:
Job sheet numbr:[protected]T001
Service center: Intex care, opposite to Kamatchi amman temple, Karur-639001

Please help me to get out if this issue ASAP.