| Address: | New Delhi, Delhi, 110041 |
Sir / Madam. I had purchased one mobile phone of Intex (Intex Cloud Power Plus) by online on 01.09.2016. I am sorry to say that this mobile phone has spent more than three months out of five months in it's service centre in Peera Garhi, Delhi due to certain technical issues / complaints. First time, the touch was not working properly, Later the speaker of the phone was not working properly, And later it's camera was not working properly. I spoke to the customer care numbers of Intex Mobiles several times for these complaints, But they are not giving me the proper solutions. They are not understanding the value of my Rs.7199 which I spent in buying this product. It's parts are stopping to work one by one, And I have to drop it to the service centre every time, And they never give it back to me in 20 days. This is their minimum time for repairing any item of this phone.
May I request you to kindly intervene in this matter and kindly arrange to provide me a new phone from Intex Technologies against the replacement of this mobile phone
Thanks
Deepak walia
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