Intex Mobile / Intex Technologies — Mobile phone given to service centre still not returned

Address:	New Delhi, Delhi, 403001
Website:	www.intex.in

Hi I m Daniel from Goa had purchased Intex Aqua Star 2 on the 24th of May 2015.Somewhere in July it started giving problem in storing data.Whenever i used to get a image on whatsapp it used to give message as no space available wherein the phone has inbuilt 8 GB i had just used 2 GB.I reported it to the service center for which they said that the Software needs to be upgraded. Again in sept Phone used to cut off calls after every 2 mins hence i took it to the service centre for Upgrading the software.It was given on saturday 3rd Oct 2015 at 10.00 am JOB SHEET no:[protected]t001w I assumed that time needed for software up gradation is 30 mins max.I called up service centre Goa they said it will take time as there are software's which needs to be downloaded. I called up the customer helpline no [protected] they said as per their system mobile phone is already repaired on 3rd and can be taken.I went to the service center to inquire they still said that it was upgraded but had problems.I dont think so that software was upgraded on my phone as all APP are still intact in the phone.I m of the assumption that they have not touched my phone. Finally they gave phone to me on the 20th Oct 2015 within few hours the phone started giving problems again.I gave it back to the service centre and they said it will take more 15 days to get a board replacement as there is Hardware issue. Then again i m given a commitment from your end that I will be getting my phone on the 6th Nov 2015.After waiting for a month if i still don't get my phone on 6th Nov Then please keep that phone for yourself as a gift from me and be ready for the legal procedures I paid money for the phone and its not serving my purpose.Kindly suggest what do i do? Do you want me to go to social media to report this or file a complaint against you.I have been waiting patiently for so many days but nothing seems to work.I want my phone back if I dont get it I will be compelled to file a case against INTEX technologies Regards Daniel G [protected]