Intex Mobile / Intex Technologies — mobile rejected from service centre after saying it unrepairable

Address:New Delhi, Delhi

Intex service center (Janakpuri east, delhi) rejected my mobile (Intex aqua ace 2) saying that its unrepairable and dead. First they said that it will charge rs 7000 for changing motherboard but i refused to pay because my mobile price is approx rs 8000 then they said me that i need to pay rs 2000 and i agreed the deal to repair the mobile. After some time they said me that its unrepairable and dead and returned me the mobile. The lady sitting at reception was continuosly approaching me to buy a second hand mobile from her. She was doing it to all the customers as it seems like the service centre was for selling second hand mobiles.
After half an hour i got the mobile repaired in just rs 700 from an outsider service market and as he opened my mobile case and cover, he found 2 ic's missing from inside the phone. One was of touch and other was of charging.
Such illegal practices was never expected from intex service centre. I think this is the reason why intex is lacking behind in popularity in terms of quality. Fraud people andfraudd service just made my mind switch to other brand for next time. I will personally spread information about this cheap anfraudod deed of intex with my freinds and relatives and others. You guys are just spoiling the market.
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Intex Technologies customer support has been notified about the posted complaint.
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Hi Gaurav, We're sorry for the unpleasant experience.
We deeply regret all the hassle you've been through and will ensure that corrective feedback is shared with the concerned team as well.

Also, kindly share your job sheet/ complaint no. and allow us to further investigate your concern.

Regards | Team Intex
Hello sir,
They didnt provided me any job sheet number nor any document related to my issue. This might also be one of the reason for intension robbing me. The lady (second hand mobile seller) is Ruby, sitting at intex service centre of janakpuri east, delhi. Without giving me any job sheet they dismantled my mobile and TRIED (as because they are incapable of) to repair it but they couldn't. They are gang of mobs who make people fool whole day. I cant understand how Intex hire these people or give authorization.
BAD PEOPLE CAN NEVER MAKE A GOOD ORGANISATION at any level. Pls look MR. INTEX
Intex Technologies Customer Care's response, May 9, 2018
Verified Support
Hi Gaurav, We deeply regret all the hassle you've been through. We'll ensure that a corrective feedback is shared with the concerned team and necessary actions are taken against the same.

We thank you for reporting the incident and we look forward to your continued patronage.

Regards | Team Intex
Intex top load washing machine installation
Intex Technologies Customer Care's response, May 10, 2018
Verified Support
Hi Sibivarman, Kindly call our helpline number and seek assistance.
Helpline no. : 1860 208 5555
( Working time Monday to Saturday 10:00 AM to 7:00 PM )

Regards | Team Intex

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