[Resolved] Intex Mobile / Intex Technologies — No proper and reliable mobile service | |||
Hi, I had purchased intex aqua lions 3g from alfa mumbai on 26-sep-2016. The Phone has started having multiple issue within 30-45 days. - camera not working - phone getting hanged Have visited twice to goregaon west authorized service center for same but There is no service provided. During first visit service centre had opened The mobile and checked the issue however mentioned that the imei no is not Fully visible on mobile cover (Printed on sticker on backside of mobile). Hence to avail the service and resolve the issue, they asked me to get Mobile box & the bill. Its surprising that in the world of modern Technology you need the box cover and invoice to check if the mobile is Under warranty, why cant same be checked through the imei short code where The number easily reflects on the screen?. Also before visiting i had called up the customer care and informed them i Don't have bill as of now but can provide credit card statement in which The transaction is mentioned to which they had confirmed that the service Will be provided. I have visited and provided all the details along with box and invoice Number but still they have denied the services and are asking to make Payment for same. Which is unethical and illegal demand. When i have my phone under warranty On what basis are the charges asked? Just because of your mistake if imei Number is not reflecting on some useless sticker of phone am not liable to Pay charges. Is this the kind of pathetic service provided by intex? I request you'll to please help me out in getting this issue resolved with The service which i am liable to be served Looking for a positive revert and cooperation Was this information helpful? | |||
Jan 16, 2017 Complaint marked as Resolved Intex Technologies customer support has been notified about the posted complaint. Verified Support Dec 06, 2016 Intex Technologies Customer Care's response Hi Swetha Naik, We have noted your details. We'll have this checked with our team and shall update you at the earliest. Thanks | Team Intex | |||
Add a Comment | |||
34%
Complaints
2004
Pending
0
Resolved
667
A 61, Okhla Industrial Area, Phase - II, Delhi, Delhi, India - 110020
Post your Comment