[Resolved]  Intex Mobile / Intex Technologies — no response from authorised service centre at thiruvananthapuram (global mobile masters, thiruvananthapuram) even after 45 days

Address:

Thiruvananthapuram, Kerala, 695001

Thiruvananthapuram,
Kerala.
20th september 2017

Dear sir,

I have given my intex mobile phone for repair / replacement of touch screen on[protected] to m/s. Global mobile masters, thiruvananthapuram, kerala (Phone no.[protected] being the authorized service centre for karbon electronic equipments. I have neither received the mobile phone duly repaired nor got positive reply even after 45 days of handing over the equipment. The authorized service centre says that they have intended for a new touch screen with the company at new delhi and the same has not yet been supplied by the company. How can an authorized service centre function without a spare touch screen for 45 days? It appears that both the company and its authorized service centre are not concerned about the customer or customer service. They take their sweet time for responding. My mobile number is [protected]; a company without a satisfactory after sales service will perish within no time. I request you to take up the matter with the company and their authorized service centre for a positive response.

Raveendranath
Thiruvananthapuram
Kerala
Mob. [protected]