Intex Mobile / Intex Technologies — unwilling to cover warranty.as well as repair led tv

Address:

Darjeeling, West Bengal, 7340012

These people of intex ltd are unwilling to give warranty even not repair. I have call them so many time and they give excuse as my tv got thin scratches so it not be in warranty. But don't give in writing on that matter. They had send so many message as written in "dear customer ref. No.[protected]f001 has been recommended for cancellation due to delay. If you are not satisfied with resolution, please call us [protected] (North-east), [protected] (South-west)"
Like that i got several times, called their customers desk, they promised to give a solution as i get the replacement but invain.
I am in deeply disappointed in their behaviour like. When we means customer buy their products they can easily advise that so many things to remember to avail our warranty. Customer buy their choice able products to use not to kept in showpiece. Product like tv we use to see in the dinning places to show or use. My tv got thin scratches due to my used with my little daughter, but after scratches my tv performing well. But last saturday suddenly got problem as my tv is not showing display. So what to do... I am getting frustrating in it.
Please take necessary actions on that matter.