Intex Mobile — New Mobile Fault

Address:

Giridih, Jharkhand

Dear Sir, I wish to complain about INTEX Aqua Star-II model mobile, with IMEI nos. [protected], [protected] and Battery no. 012.1079 and Charger no. 109375 (newly purchased mobile of your company), that I purchased on[protected] from "Shree Ram Telecom" located at Chandouri Road of Giridih district in Jharkhand State. I am complaining because the Touch Pad of Intex Aqua Star-II mobile handset doesn't working properly. To resolve this problem I would like you to refund my complete money or replacement of new mobile handset instead of previous mobile set with 1 year Guarantee Card (That any problem found in this mobile within 1 year that mobile handset is replaced with new one). When I first learned of this problem, I contacted Retailer Shop Owner on[protected] of your company mobile Retailers, and was told that touch pad is not working properly. I believe that this response is unfair because Retailer told me that after few minutes/hour that your touch pad is working properly. I will checked that problem in front of him the same problem is found again. I would like a written statement explaining your company’s position and what you will do about my complaint. I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 1 day I will file complaints with the appropriate consumer agencies and consider my legal alternatives. You may reply to call me at [protected]. Sincerely, (Ratan Kumar) Note : Retailers contact no._[protected], [protected]