Intex Technologies — Cooler leakage problem

This letter is to draw your attention to the continuous water leakage in cooler (DELTACOOL) we have taken from Bhopal on 8th April 2021. The water is leaking from multiple places causing damage. It is becoming increasingly difficult to cope with the situation.
I have already communicated my complaint to service center verbally but no actions have been taken so far. The Reference No. for the same is B[protected]. I kindly ask to handle this matter in a top priority fashion and plan for a permanent solution.