Dear IRB Team
Good morning
Need your kind support to resolve my situation.
This is regarding the additional toll amount which got deducted on 1st Sep 2021.
On 1st Sep 2021, I traveled to Khed via Talegaon and I returned to Mumbai on the same day.
I purposely paid all types of toll amounts in cash at Khalapur Toll Plaza and at Talegaon Toll plaza because I was aware that my fast tag account has a low balance on that day.
Later from 2 or 3rd Sep 2021, I started receiving SMS on a daily basis from AXIS fast tag support that 135 Rs. is overdrawn in my fast tag account.
I have informed AXIS fast tag support regarding this but they requested me to share copies of paid receipts but I don't have them now.
Here, my situation is very much real and true otherwise I would not bother you or Axis Bank fast tag team for the matter such a small amount but why I shall pay extra unnecessarily.
Since I travelled so far for the first time so I was not aware that such situations also can happen to me or anyone otherwise I would have kept all the receipts safely.
Requesting you to kindly look into this matter and If you could, then please share soft copies of toll receipts for the payment which I made in cash on 1st Sep 2021.
My vehicle no. is MH 01 DP 4958.
Nagesh V. Nalavade.
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