IRB Infrastructure Customer Care
IRB Infrastructure Developers Ltd
Customer satisfaction rating: 53%
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COMPLAINTS

IRB Infrastructure Customer Care

IRB Infrastructure Developers Ltd

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Address
IRB Complex, Chandivli Farm, Chandivli Village
Andheri
Mumbai Suburban District
Maharashtra
India - 400072

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+91 22 6675 1024  

Customer satisfaction rating
53%
Complaints
147
Pending
6
Resolved
75
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IRB Infrastructure Complaints & Reviews

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IRB Infrastructure — hdfc fastag & surat toll plaza debit dispute

 dayalal hapani on Aug 24, 2019
2004 National Surat Gujarat IRB IRB Choryasi" IS FREE FOR SURAT VEHICLES REGISTERED UNDER "GJ-05-XX-YYYY" BUT SORRY TO SAY YOU THAT I HAVE BEEN TWO TME DEDUCTED FOR Rs.75+75=150 BY MY FAST TAG. FASTAG CUST ID[protected] . complain for the same had been raised by me twice today. BUT SORRY TO SAY YOU THAT STAFF ISNOT CO-OPERATE TO ME . THIS IS UNFAIR WITH CUSTOMERS...
Complaint comments  Read comments Complaint category Unauthorized charges

IRB Infrastructure — management

 Ramulal on Aug 14, 2019
Respected sir,
I am from badopatti toll plaza, hisar, haryana. Here i am employee and facing very badly management,, here food is not well condition,, incharge and dpm is very bad and rudely behave with employees. T. A is not listen our words, he told here i am the boss, and all control under me. We complaint to the manager but he doesn't take any action,, what should we do.
Please help us and provide better management.
Thank u....
Complaint comments  Read comments Complaint category Food

IRB Infrastructure — illegal teasell & teashop on highway roads

 Jaylean on Aug 11, 2019
I know that no one can open shop on highway road but one man sold tea on highway road near baroda ahmedabad highway toll plaza...& he charge lot for cold drinks... & because of this one shop at evening there is not of traffic after toll plaza... Travellers are stop them vehicle for drink tea & snackes suddenly when they show that shop so it have lots of chance for accident because next vehicle is not know about privious car will be stop or not.. So this shop is dangerous... Please make some action for this shop...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

IRB Infrastructure — double toll deducted at talegaon toll plaza 10th aug 2019

 Beena Lashkari on Aug 10, 2019
Hello sir / madam,

Today 10th aug 2019 i was travelling khopoli from pune on mumbai-pune express way.

At talegaon toll, i was told etc is not working please pay cash. Thus i paid cash 138/.
Moved on towards khopoli. Within 04 min i received message on mobile that rs. 138/- is deducted from my account as charges of tool at talegaon thru etc.

Thus i am charged double rs 138/- when i was not supposed to be charged anything at talegaon.

How do i get refund of this amount?

Regards,
Beena lashkari
[protected]@yahoo.com...
Complaint comments  Read comments Complaint category Other

IRB Infrastructure — double toll deducted at talegaon toll plaza

 Beena Lashkari on Aug 10, 2019
Hello sir / madam,

Today 10th aug 2019 i was travelling khopoli from pune on mumbai-pune express way.

At talegaon toll, i was told etc is not working please pay cash. Thus i paid cash 138/.
Moved on towards khopoli. Within 04 min i received message on mobile that rs. 138/- is deducted from my account as charges of tool at talegaon thru etc.

Thus i am charged double rs 138/- when i was not supposed to be charged anything at talegaon.

How do i get refund of this amount?

Regards,

Beena lashkari
[protected]@yahoo.co.in...
Complaint comments  Read comments Complaint category Other

IRB Infrastructure — complain about dogs in road from kamrej to kim

 Rocky Jems on Aug 6, 2019
There are many digs on road from kamrej to kim (Both way). The condition of road is worst because of havy rain since last ten days and driving is very risky on this way. So i urge to please repaire as early as possible.
Thanks   replace all...
Complaint comments  Read comments Complaint category Other

IRB Infrastructure — double charge and rude behaviour

 Abhay Bhagli on Aug 1, 2019
Dear sir
While passing from pune to mumbai (Mh12rk0287), i paid the toll at talegaon in cash (Receipt attached). Since i was having the sbi fast tag, i charged it on the way to ease out further travel. While exiting from khalapur, i noticed thru sms that rs. 138/- has been debited, which is an extra amount since i have already paid in cash. (Message : dear customer, your sbi fastag account ending with aaae0 vehicle number: majzxxmtkzkc54572 has been debited rs.138 for toll charges at khalapur toll plaza on 31-jul-2019 02:35:12 pm available balance is rs.124)
While on return, i approached...
Complaint comments  Read comments Complaint category Unauthorized charges

IRB Infrastructure — double deduction of toll via hdfc fastag as well as cash

 Yatish Damodare on Jul 31, 2019
On sunday, 07 july 2019, @ 19:36, i crossed talegaon toll comming from pune to lonavala. I was charged 138 rs at talegaon toll by cash, attached is the receipt. Next day i received message from hdfc bank for my fastag wallet no. [protected] on 4:46 that 138 rs are charged and debited from my account. Please find attached photos of cash receipt as well as text message from hdfc fastag account. Kindly look into this issue and refund that amount to my wallet....
Complaint comments  Read comments Complaint category Unauthorized charges

IRB Infrastructure — double toll collection

 Sivan_11 on Jul 30, 2019
Good morning.

I use kvb fast tag for etc in the mumbai pune expressway route.

I was travelling on 27th july, 2019 in the morning. My vehicle number is tmbbdgne1ja007741.
Please note that at khalapur toll they used a hand gun for deduction my toll and they have debited rs.138/- twice. They were having problems with that hand gun and must have happened without that knowing the same. The first deduction is at 7.47.46 am and the second deduction is at 7.53.04 am. Transaction id is[protected][protected] and[protected][protected]. Obviously i cant pass the toll...
Complaint comments  Read comments Complaint category Other

IRB Infrastructure — toll collected twice on mumbai pune expressway

 Siddesh Adhikari on Jul 27, 2019
With reference to the subject mentioned mentioned, the last sunday, 14 july 2019, at 14:19, i crossed khalapur toll comming from panvel. I was charged 138 rs at khalapur toll naka (Khopoli, maharashtra) by cash, attached is the receipt.

As i had etc tag on the vehicle i did asked the toll attendant person has the amount been deducted, but he said that it is not and asked me to pay the toll amount in cash.

10 minutes later i received a message for my etc tag ending no 2882 and etc account no. Uboitc[protected]Union bank of india) at 14:29 that 138 rs has been charged...
Complaint comments  Read comments Complaint category Unauthorized charges

IRB Infrastructure — complaint against supervisors of talegaon and khopoli pune mumbai expressway toll naka.

 shailsmita on Jul 26, 2019
Hi team,

Was traveling to mumbai via pune mumbai expressway. Had very bad experience by seeing that talegaon and khopoli supervisors have no sense of talking with arm force employees. The person in car showed his valid arm force id but he was not given exemption. Instead of that this supervisors started misbehaving badly with him in front of his family.
Please respect the arm force employees.
And also seen for other private car if a person has police id or corporator or person just carring normal id of any political parties are given exemption but arm force employee...
Complaint comments  Read comments Complaint category Employees

IRB Infrastructure — regarding workers at varsoli toll plaza

 Kavvu on Jul 23, 2019
I have been at varsoli toll plaza on 21/7/2019. I have been asked for toll and i was ready to pay. The car in which i was travelling was of vadgaon maval. But the behaviour of workers there was rude and not proper. I asked them the jurisdiction in which the toll is exempted. They showed me gr bt after reading the same no limits could be found. I paid my toll and asked for their id cards which they were not ready to show bt later on i saw their i’d cards which had the stamp of v. M. Enterprises. I want you to take actions against the workers appointed their and let me know where the company has...
Complaint comments  Read comments [1]Complaint category Lawyers and Attorneys

IRB Infrastructure — double deduction of toll charges via cash as well as via fastag [Resolved]

 bhattvikasbe on Jun 18, 2019
I was travelling from Mumbai to Pune on 05-Jun-2019 via Express Way.
At Khalapur toll plaza, I have paid 230 Rs as toll charges for travelling up-to Pune. (Receipt Attached)
At Talegaon Toll plaza, I shown them receipt and after their scanning, barrior opened. When I reached at Pune, I received SMS as 138 Rs of toll is deducted from my Fastag. (SMS Snapshot attached)
If Toll Plaza will deduct such double charges then how consumer can trust on the Fastag System?
On the same day I had travelled from Gujrat to Pune but the incident only happend on Talegaon Toll Plaza....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

IRB Infrastructure — toll collection at pune mumbai expressway even fastag amount also deducted [Resolved]

 Yogeshvb on Jun 18, 2019
I was traveling from Talegaon to Mumbai on 16th June evening, as my car has fast tag attached. So we ask toll people whether fast tag amount got deducted or not? He said not? He demanded toll, so we paid,
Later I got the message that from fast tag also amount got deducted!!!
This is pure cheating, you are looting the normal people and allow VIP people to pass without getting toll from them.

Yogesh
[protected]...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

IRB Infrastructure — irb infrastructure toll collected twice on mumbai-pune expressway [Resolved]

 aman0301 on Jun 15, 2019
Today i.e. on 15th June 2019, @ 17:14, I crossed khalapur toll comming from Panvel and going to Pune. I was charged rs 138 at khalapur toll (MAHARASHTRA) by cash, attached is the receipt. I informed the person about the fastag on my vehicle but he said that I would have to pay by cash since fastag detector machine was not installed on that counter. @ 18:05 when I arrived at Talegaon Toll Plaza I showed my toll cash receipt to the man on counter. He waived at me to let me go. But after 30-35 mins I received message from Paytm @ 18:41 that rs 138 are charged and debited from my account for my Vehicle...
Complaint comments  Read comments Complaint category Unauthorized charges

IRB Infrastructure — denying local resident pass for somatane phata toll for locals [Resolved]

 Anu_Heb on Jun 11, 2019
I stay at somatane phata. And I have submitted my vehicle registration papers, address proof and Identity proof to IRB office at somatane phata toll on old mumbai pune highway for local resident pass.
But each time I am denied of local resident pass saying aadhar is needed or voter id card is needed.
I have submitted all required documents, still not getting the Local resident pass.
And I was given Rs 525/- pass each time, instead of RS 260 /- local resident pass.
And many pass the toll without paying toll .
So if we are locals, should we not be paying or get...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

IRB Infrastructure — misbehaviour khadi opri udaipur toll plaza [Resolved]

 Shaeed Patel on Jun 9, 2019
Dear IRB team,

Yesterday, we were coming to Ahmedabad from the Udaipur highway, where the construction work was going on every 5 kilometer, then we had problems in traffic.
When I called this toll plaza on this issue, it was not giving me the correct answer and the abusive word was used to me.
And your manager said to me do whatever happens to you, See what do you do too.

Regards,
Shaeed Patel
[protected]...
Complaint comments  Read comments [2]Complaint category Sexual Abuse

IRB — toll collected twice [Resolved]

 Subhasisg on Jun 3, 2019
I was charged twice. I paid in cash and was also charged from fastag. The sms is given here and the toll receipt is enclosed. Paid rs. 138 for vehicle reg. No 'mat626282hkp93323' at khalapur toll plaza on[protected]:05:42. For future reference toll txn id: [protected].

Transaction number [protected],
Collector 017382
Date : 02/jun/2019 16:03:09
Lane w03
Vehicle number: mh43bk 5016.
My number [protected]
E mail : subhasis. [protected]@gmail.com...
Complaint comments  Read comments [1]Complaint category Utility Services

IRB Infrastructure — violation of truck driver [Resolved]

 Aslam Sarvaiya on Jun 2, 2019
Hello sir i am a truck driver my name is aslam sarvaiya me jab anand toll plaza se toll ki parchi nikali vo galti se gum ho gai fir vadodara toll pe mujse dusri parchi nikal ne ko bola mane kaha aap chack karlo mane anand se truck no gj 13 aw 7770 ki parchi nikali he to usne mana kar diya or bola dusri parchi nikal ni padengi mane us ko samjaya ke aap ek bar chack to karo to usne gusse me aakar muje mara mare pas uska video bhi he sir aap kuch karo sar...
Complaint comments  Read comments [1]Complaint category Tax Services

IRB Infrastructure — varsoli toll naka [Resolved]

 Yash Juwatkar on May 18, 2019
There were goons standing there, treating the travellers in a very harsh behavior, the toll incharge literally threatened as we insisted to clear the traffic on asking him to show his identity he refused to do so and called a few people around who gathered around the car, there was no service for drinking water and also the toilets were out unhygienic and out of water...
Complaint comments  Read comments Complaint category Employers

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