[Resolved] IRB Infrastructure — complaint against pune mumbai express way toll

shailsmita

Address:

Pune, Maharashtra, 411019

Hi,

This is to inform you the irb toll of pune express way collect toll from defence personal by showing proper id card. And also they don't exempt indian navy personal on this toll by providing valid id card. Can you please suggest and give as exemption as per policy. Waiting for reply. Irb pune expressway toll employees behave bad with defence personal.

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Sep 18, 2018

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2018

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 08.08.2018 relating to toll exemption not given to defense persons at Toll Plazas on Mumbai Pune Expressway, registered under ‘Indian Consumer Complaints Forum’ portal.

At the outset, we sincerely apologize for any inconvenience caused to you and wish to inform you that we hold our armed forces in high esteem and have highest of regards for defense personnel.

In context of toll (User Fee) at Mumbai-Pune Expressway, we would like to clarify as under:

1. User Fee for Mumbai Pune Expressway is governed by Notification No.PSP.2000/CR-106(II)/Road-8 dtd:09.08.2004 issued by Government of Maharashtra (copy enclosed for ready reference)

2. As per said notification only defense vehicles are exempted from payment o[censored]ser fee. There is no exemption for the private/personal vehicles of defense personnel as per aforesaid notification. Accordingly user fee was requested from you by toll staff. You will appreciate that toll staff cannot do anything beyond what is permissible under notification.

3. Please note that we have deployed qualified, trained & efficient staff for toll operations and they are provided periodical training for the job including behavioral training to ensure quality services. Any misbehavior by our personnel is strictly dealt by us.

4. As you have not shared your journey details (viz name of toll plaza, date & time of incident etc.) with us we are unable to investigate the alleged misbehavior.

5. Request you to kindly share above details with us which will be enable us to investigate further.

Thanking you & assuring you of our best services at all times.

Thanks & Regards,