[Resolved]  IRB Infrastructure — Complaint against staff

May 06, 2017

IRB Infrastructure Customer Care's response Dear Mr. Rahul,

Greetings,

This is in response to your complaint received through an email via Indian Consumer Complaints Forum dtd: 27.04.2017 relating to Yellow Line at Toll Plaza on Mumbai Pune Express, Highway.

In this regard, we would like to clarify as under:

There is no Notification / GR issued by Govt. of Maharashtra, relating to Yellow Line at aforesaid project.
For fast clearance of traffic we have following arrangements:
a) Deployed ‘Hand Held Ticketing Devices’.
b) Deploying additional manpower ahead of toll booths.
c) Reversible lanes which have lesser traffic are opened during peak hours.

Moreover, we wish to state, that we have deployed qualified and efficient caring staff, at all our plaza locations who are well trained on their job and amicable customer behavior etc.

Hope this will suffices to all your queries.

Regards,
Nitin V Bansode
Head Toll Operations
IRB Infrastructure Developers Ltd,