[Resolved] IRB Infrastructure — complaint for double debit

Hrishikesh Shetty

Address:

2-A,Fran Jane Manor,, near tjsb bank,K,'villa, 400601

Dear sir,

I was traveling to khopoli tata steel bsl ltd plant, from khalapur toll plaza through my vehicle no. Mh 04 jq 4005.

I was charged rs. 266/- instead of rs. 173/- for khopoli, which was repeated while returning as well.

Please look into the matter and refund my money.

Screenshot of icici fastag application has been attached for your reference.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 8, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 3/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.