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IRB Infrastructure — Complaint for fastag at vasad toll

Greetings,
I have a fastag account with airbank car no. MP12BC8899. I crossed the vasad toll on 19/09/21 at 16:50:31. At the toll they said that I don't have any balance in my fastag account and hence had to pay 260 which was 130 for toll and 130 for penalty for not having fastag.
5 minutes after crossing the toll, 130 rs. Got deducted from my fastag account and there was still balance left.
So the toll people took 260 extra from us.
Please look into this matter. This is extremely unacceptable.
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