IRB Infrastructure — Double charge at Khalapur toll plaza

Address:

Dahisar West, Mumbai

I am writing to complain about being wrongly double charged at Khalapur toll plaza on Pune-Mumbai Expressway on 24th February 2024..
Even though I had INR 698/- in my Fastag, the person at toll plaza said that it’s showing low balance. Even after showing him the balance he did not agree. He told us to pay cash INR 480/- instead of INR 240/-. We said a no however, he did not let us go. Since it was around 10pm at night and we had come from a long journey, we did not argue further and paid INR 480/- so that he would allow us to go.
I would request you to kindly refund back the overcharged amount of INR 240/- to me.
Attached herewith is the Fastag balance and the receipt that I received for double charge at the toll plaza.