IRB Infrastructure — Excess toll charges- request for refund 9th June 2023

Dear sir, madam

This is to inform and file a grievance for the excess toll charges deducted by IRB on the YC Mumbai pune expressway on 9th June 2023.

Case detail: I was driving from my car MH03DA5774 from Mumbai to Pune in the evening. I was charged rs 240.0 at the Khalapur Toll via my fast tag. (Attached transaction)

At Talegaon toll, I was to pay Rs80.0 at the fast tag lane 4, the fast tag showed negative balance. Hence, as per rule I should have been charged rs 80 or 160 (double if there is a penalty), however, the toll person asked for Rs 480.0 which I had to pay via my credit card. (Attached credit card transaction).

In total I paid 720 Rs.
I understand these charges are excess and I request for clarification and refund.

Regards
Umang Arora
[protected]