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[Resolved]  IRB Infrastructure — extra charges collection manually by toll plaza talegaon/dehu road

Address:232, Adarsh Indl Eastate, Chakala, Andheri (E), Mumbai- 400093, Mumbai City, Maharashtra, 400012

Dear sir/madam,
Please note yesterday dt. 15.01/2020 passed khalapur to talegaon toll plaza by me 08.07am and asked collection person about fastag implementation. His directed me only some row are left side toward pune. Not fixed any type of boards to inform fastag lines, therefore i was gone through right side line and window person collected manually rs.230/- at khalapur and handed over me receipt. Same acted when i back by toll plaza talegaon paid rs. 230 around 3.30pm. I have both receipts. Thereafter evening i check my messages, found debit my paytm account rs.173 + rs.173 + rs.35/- for above transaction.
Request you kindly do the needful and revert my extra money.
Transaction id as below for car no mh03 cb 8946
1. 0100000959012414469340 - for rs.173/- (Talegaon toll plaza)
2. 0100000959027796840231 - for rs.173/- (Talegaon toll plaza)
3. 0100000959140629989204 - for rs. 35/- (Dehu road nh48 toll plaza)

Encl. Attached below transaction id by paytm

Regards
Gurunath g. Ambolkar
[protected]
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Feb 17, 2020
Complaint marked as Resolved 
IRB Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jan 17, 2020
IRB Infrastructure Customer Care's response Dear Sir/Madam,

We are in receipt of your email dated 16/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.
Complaint comments 
2 Comments

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Comments

I have FastTag on my car MH-46 AL 8935. On 11th Jan 09:10 AM money got deducted from my FastTag account but toll plaza guy told me it's not and he asked me to pay Rs 230 for toll which I paid.
So I have paid extra Rs 173. Please refund me the same.
Reply
Today morning; 13.01.2020, when i crossed pune mumbai tolls i was charged for 173 /- both at talegaon & at khalapur with 173/- (in place of 57/- at khalapur) by toll collector via my fastag with vehicle no. Mh-12-hl-4409.
Total charges for toll is 230/- they charged me with 346/-
Reply

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