IRB Infrastructure — IRB Infrastructure - illegally toll collection from Local residents at Somatne Phata toll plaza

Address:

Somatne phata, dehuroad, Pune

I am resident of Dehuroad and occasionally travel to Talegaon/Somatne Phata and seems every time toll gets deducted from FastTag account.
Even many time i asked toll employee that do not scan the Fast Tag barcode but still they do the same.
And main thing, they are so rude and if we try to even talk them about toll then start using abusing word, attack the car owner.
Is this allowed to them by IRB administration?
I need to know what is regulation for locals and toll employees.
Why we have to pay the toll when we are not even using Highway for more than 3Kms .
Can someone reply to me with proper justifications?
Also if i dont get any response then i will submit complain to PM office and Infrastructure ministry office.