[Resolved] IRB Infrastructure — manish dixit - toll collected twice

manish4984

from Pune, Maharashtra

Address:

411027

Today 12/12/2019 we traveled from mumbai to pune. At khalapur toll plaza we were told that the lane we were in is a cash lane and so even though i had a fastag it will not be accepted. Hence i bought the toll ticket worth ₹230/-. When we crossed talegaon exit i showed the receipt duly but here an auto debit happened from my fastag for ₹173/-. Can you please have a look and help in this regard. Both details are attached for your perusal

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Jan 13, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 10/12/2019, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.