[Resolved] IRB Infrastructure — regarding deduction of fastag account

[email protected]

Address:

Pune, Maharashtra

Respected sir,
Sunday 09/02/2020 we were on our way to lonavala from pune, when we came to the toll plaza on expressway (Talegaon toll plaza) i have paid 173/- by cash having trans. Id [protected] at 18:49:55
Also i have received the message on mobile
Dear customer, your fastag a/c has been debited for rs. 173 for transaction by vehicle ma3jmt81skm257971 at toll talegaon toll plaza on[protected] t 18:49:35.
Please refund my amount

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Mar 19, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 10/2/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.