[Resolved] IRB Infrastructure — rs. 173 deducted twice at mumbai pune express highway on 05.01.2020

Amreshwar

Address:

Malad West, Mumbai City, Maharashtra, 400046

At khalapur toll, i was told fast tag qr code is not working so please pay cash. Thus i paid cash 173/- at khalapur (Receipt no. 2947).

After crossing talegoan toll i received a message on my rmn (Mobile) that your fast tag a/c has been debited for rs. 173/- for transation by vehicle ma3czf63skl606187 at toll talegaon toll plaza on[protected]t10:40:11.

Thus i am charged rs 173/- extra when i was not supposed to be charged anything at talegaon toll.

Will irb provide refund of this amount?

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 16, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 10/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.