[Resolved] IRB Infrastructure — there is a fast tag in my car and scanner scan the fast tag and cut the toll and still at toll plaza. the representative took 60 rs toll additional...

Kaushal3113

from Noida, Uttar Pradesh

Address:

13,"ameezara", kalpana society, near professor society, v v nagar, anand, Anand, Gujarat, 388121

I have a fast tag in my car and scanner scan the fast tag and deduct the toll from fast tag account and still representative want 60 rs toll to open the gate...
Why we have to pay 3 times toll...?

And before fast tag we were paid 60 rs toll at toll plaza due to commercial vehicle... And after fast tag why toll plaza deduct the 120 rs toll...?

I asked the representative that why we have to pay 120 rs toll by fast tag... Before that we were paid 60 rs toll... Than he told me that you have to pay...

Why..?

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Jan 9, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

IRB Infrastructure Customer Care's response Dear Sir,

Greetings!

We are in receipt of your email dated 06/12/2019, we are unable to investigate your case as you have not mentioned toll plaza name and also not shared toll receipt or transaction details. Please share these details to investigate the issue.
Thanking you,

Sincerely,
Customer Care
IRB Infrastructure Developers Ltd.