IRB Infrastructure — Time taken to collect Toll and the abusive language and violent behavior by staff

Address:

Somatane Toll Plaza

I am a regular traveler between Talegaon and Pune. My spouse is a Govt employee working in essential service category. Hence needs to be dropped at office in the early morning times.
On various occasions, there has been a delay in releasing the vehicles from the toll plaza. There have been delays due to time taken to collect the toll from fastag. As per the statutory rule, any delay beyond 10 seconds is undesirable as it hampers the movement of vehicles and also results in excessive burning of fuel. Toll collection company has to release the vehicles in such situations and ensure that vehicular movement is smooth.
Today around 9:15 I was passing from a Somatane Toll booth. My car past the scanner location, but looks like the scanner did not work. On this the staff present at the booth stopped my car. I stopped my car and requested to scan using the hand gun. On this the staff present in the last lane while coming from Pune to Talegaon, mis behaved with me, used abusive language and tried to damage my car. I had to rush my car and move from there. If this behavior continues, I will have to lodge a police complaint against IRB.
Please take note of this and instruct your staff accordingly.