IRB Infrastructure — Toll charged inadvertently and mistakenly

1. I started for Pune from Imagica Water Park in Khopoli on 26th May 2022. Please see attached Imagica Booking Confirmation.png as well as Paytm FASTag Toll Report.png as a proof of my visit to Imagica.

2. I crossed Khalapur Toll Plaza going towards Mumbai at 8:27 PM by mistake and was charged a toll of Rs. 135/-. Please see attached Paytm FASTag Toll Report.png for the same.

3. I took the exit from Khalapur to take a U-turn, so I could go to Pune and crossed Khalapur Toll Plaza again at 8:41 PM. I was charged a toll of Rs. 135/- this time again. Please see attached Paytm FASTag Toll Report.png for the same.

4. I travelled on the Expressway till Lonavala and exited the Expressway at Lonavala to travel to Pune using the Old Mumbai - Pune Highway NH48 for the remaining journey. Please see attached Kusgaon NH48 Toll.jpeg and Dehu Road NH48 Toll.jpeg as a proof for the same.

Please let me know how much should I be charged for travelling on the Expressway from Khalapur to Lonavala.

I should not be charged twice on the Khalapur Toll Plaza. In fact, I should not be charged at all. Please refund Rs. 270/- incurred for the same.
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IRB Infrastructure customer support has been notified about the posted complaint.
May 31, 2022
Updated by tsharma73
Here's another proof that I visited Imagica, and therefore Khalapur, on 26th May.

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