IRB Infrastructure — toll double charge for pune to mumbai

Travel pune to mumbai and back on 07/03/2020 by vehicle no mh12mr 1099.. Toll was deducted from my account twice for khalapur toll plaza vide instrument no.[protected] and [protected] and one time for talegaon instrument no [protected].. While going to mumbai toll paid at talegaon which is correct, but while passing at khalapur, the machine was not working and the checker bring the machine near vehicle and checked for two times as they didn't verify first time, but actually the amount from my account deducted at talegaon and at khalapur also... So kindly verify and return one toll amount to my account at the earliest
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IRB Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2020
IRB Infrastructure Customer Care's response
Dear Sir,

We are in receipt of your email dated 10.03.20, for verification please share your Fastag Debit SMS, without SMS details we are unable to take further action.
Regards,

Customer Care

IRB Infrastructure Developers Ltd.
Mar 18, 2020
Updated by Sanjay Dandawate
Sir, i have not received sms on my mobile but the amount was deducted from my attached Bank Account to fast tag vide instrument no [protected], [protected], and [protected], so pl do the needful at the earliest...
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Sir, i have not received sms on my mobile but the amount was deducted from my attached Bank Account to fast tag vide instrument no [protected], [protected], and [protected], so pl do the needful at the earliest...

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