[Resolved] IRB Infrastructure — too much time lapse at dehu road nh4 toll plaza

Sushama66

from Pune, Maharashtra

Address:

411019

Today morning i spent more than 10 minutes at dehuroad toll plaza. There were only two cars before me. The first car had some dispute.

The staff should have taken that car at side and dealt with them. I lost valuable time. I need compensation of rupees 2000 for valuable time loss.

Also, you must train your staff so that in future people need not loose time.

Dr. Sushama vale
[protected]@yahoo.com

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Jan 25, 2019

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

IRB Infrastructure Customer Care's response Respected Madam,
Greetings!
We are in receipt of your email dtd: 16.12.2018 relating to delay while crossing at Dehuroad Toll Plaza, registered under ‘Indian Consumer Complaints Forum’ portal.

At the outset, we sincerely apologize for inconvenience caused to you. In this regard, we would like to clarify as under:

1. As you have not shared journey details viz copy of Toll Receipt, lane / booth no, Date & Time, with us, we are unable to investigate the matter. We request you to share the same to investigate further.

2. We would like to assure you that there is conscious and continuous effort by us to avoid delay to user in crossing toll Plaza at all times. However, you will appreciate that there may be times when some vehicle users refuse to cooperate and/or are not sensitive to others.

3. We would also like to inform you that we are carrying out toll operations at aforesaid toll plaza as per the guidelines of ‘Maharashtra Road Development Corporation Ltd’ (MSRDC) and notification issued by Govt. of Maharashtra. Please note that as per said notification, there is no provision of any compensation.

For any further assistance or clarification, please feel free to write back to us.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.