[Resolved]  IRB Infrastructure — Varsoli Toll Plaza

There are goons located on the toll Plaza, certainly not the way a toll plaza should be operated! I was with my family, When we paid the Toll receipt, Suddenly the Pole of the toll touched the CARS glass ceiling, I asked them why were they so careless about this, He said such things happen at toll plaz! I asked for the Manager, There came a person called Ganpat, who claimed he's the manager, He started shouting to a next level. Abusing, Shouting, threatening me.. Suddenly he called about 20 people making it unsafe..

As it was the highway, We had to be safe from these goons, went from there.

IRB should not provide such goons employment. I could not record the incident, Nor there was any helpline provided at the display boards

But I did check there is a similar complaint about the same person, same toll plaza posted on this site, but no action is yet taken . As IRB manages most of the country's toll plaza, Is there a Safety Helpline which is provided, What should be the case to report these incidents to ?