IRB Infrastructure — Wrong toll charged - Khalapur

Hi,

I was charged double fare by the toll team at Khalapur, Mumbai for my journey to Pune. I have fastag which has worked in all the tolls including my ongoing journey towards Mumbai at Khalapur toll on 14/04/2022. The machine at toll was not reading when I entered the toll at 14/04/2022 @ 18:35. I am having the necessary balance amount in my tag wallet.
I henceforth request to refund my ongoing journey on 14/04/2022 to my fastag account as this double fare is wrongly charged to me. Only if I didn't have fastag I would have paid the double fare. Attaching all the evidence.

TAG SEQ : 34161FA820328A52098B8CA0
Vehicle Number : MH14JM7653

Thanks and regards
Abhishek