Travelled Mumbai to Pune via Expressway on 18th Mar 2022 by car MH02CL8374.
Paid ₹203 via Fastag at Khalapur toll plaza - refer attached receipt (sms).
At Talegaon toll plaza the attendant wrongly informed me that the balance was insufficient and compelled me to pay double user fee ₹406 - refer attached receipt. Transaction num [protected].
After reaching home when i checked the sms received post payment at Khalapur toll paid the balance in my fastag a/c was ₹297 which was more than sufficient.
I see this as malafide and cheating users to pay more unnecessarily.
Request immediate remediation and take necessary action accordingly. Refund excess amount charged on priority.
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