IRB — Stuck on expressway for 2.5 hrs due to accident. Toll should be reimbursed

Team,
On 26th March 2022, i was stuck on expressway (on lonavala bridge) for almost 2.5 hrs due to chemical spillage near amrutanjan bridge. I was suppose to attend my uncle's first death anniversary rituals which i could not as i did not reach on time. On that bridge, we had to take U turn and come back untill the start of the bridge and take NH48 (old mum-pune highway) until khopoli. The NH48 was also packed with heavy traffic. it took me 4 hrs to cross from lonavala to khopoli. In such cases the toll taken from customers should be reimbursed. I request to reimburse the full amount of 270 charged.