| Address: | Gurgaon, Haryana, 122017 |
| Website: | Max Bupa |
Dear sir,
Max Bupa Policy no. [protected]
I was issued a Medical insurance for my family under the above policy no. on 10/5/2017 in my husband's name- Mayank Sharma, the policy documents were received by us too.
1. On 10/06/17 we receive a mail from Max Bupa that Max Bupa will not be able to honor the policy since one of the family member is an amputee, (Physically Challenged)
2. This came as a shock as all this was already disclosed to your team and also mentioned in the form.
My questions as below:
1. Why was the policy issued in first place if Max Bupa has any such policy?
2. Why was this not disclosed by the agent (Ratanakar Bank Ltd) to us?
3. Where is it mentioned that a physically challenged person cannot take Medical insurance?
4. Is Max bupa an inclusive corporate citizen and does it respect the rights of a Physically challenged human being?
The matter doesn't end here. There were few more goo[censored]ps at company's end.
5. On 14/06/17, we receive a message for Refund of Rs 20, 690 against Rs 28, 000 (approx.). I don't understand the reason for partial refund.
6. Then we receive a message from our Bank that Max Bupa has requested for an 'ACH debit mandate for INR 37242/- '. Wow! if the policy has been cancelled and we have no relationship why the ACH?
7. We are still struggling to get our balance of the money back with a promise of crediting the amount every tomorrow.
Is there a rule that Physically challenged people cannot get Medical Insurance and do not have the basic right.
What is the penalty to the company for such an emotional distress and harassment for endless follow up.
Request your intervention and suitable action so that other people do not suffer at behest of such insensitive organisations. Its not only MAX BUPA but RATNAKAR BANK AGRA is equally responsible as I had taken the policy through them through a recommendation.
Regards
nidhi Malik, [protected]
-------- Original message --------
From: Customer Care
Date: 10/06/2017 9:09 PM (GMT+05:30)
To: MAYANK SHARMA
Subject: Max Bupa | Service Request 1585445
Dear Mr. Sharma,
Greetings from Max Bupa!
With reference to the medical disclosure received in your service request number 1574910, we regret to inform you that we will not be able to honor the proposal basis the disclosure made as below :
Mr. Shorya Sharma
· History of right leg amputation.
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