Ishan Group / Ishanitech.biz — Internet not working - not processing refund

Shailu366460

from Vadodara, Gujarat

Aug 21, 2022

Address: Vadodara

I took ishan net by paying advance on 30 Jun 2022 and that is the biggest mistake I did.
Installation took over a month after repeated follow ups. Since the installation, not a single day has passed when internet has not disconnected for atleast 30 mins. There has been occasions when internet has not worked for many days.
I have filed numerous complaints and have all the records with me. Latest complaint is open since 17 aug 2022 and no resolution yet. I have followed the escalation process as mentioned in the website by writing/calling to nodal officer followed by appellate. still no results. Such a pathetic service. I need my refund now and they are saying money will not be refunded.

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Ishan Group / Ishanitech.biz customer support has been notified about the posted complaint.

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Ishan Group / Ishanitech.biz Customer Care

from Rajkot, Gujarat

Aug 24, 2022

Verified Support

Dear Customer,

Thank you for selecting Ishan for your Broadband Service.

We are sorry to hear that you have faced an issue with service. Kindly provide your contact number or service ID on which we can get back to you soon and can resolve your issue ASAP.

Kind Regards,
Team Ishan