Iskcon Restaurant — Not giving refund

Address: J-2/1, Block B-1 Mohan Cooperative Industrial Estate Mathura Road, New Delhi - 110044

I got my admission in ignou in BCA course on 31st july and i want to cancel my admission because im preparing for JEE 2023 . Therefore im submit a cancellation request with hand written application with all admission details on email but they are not cancelling my admission and also not giving my money refund. This is not a fair way . It's a IGNOU policy to give refund if we cancel admission within 1 month and they are waiting for 1 month and then they not refund my money.. Please help