Isrtc — Bus break down

We are travelling in ISRTC travel bus from Hyderabad Kukatpally to Lonavala..
bus pickup time at 8.55pm, but they came at 10.30. Bus has to drop is by 9.30Am. Its 2.15 we are 2 hours away from lonavala.. the driver are not even responding for any thing..they are not giving clarity..
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