ITC Complaints & Reviews

All the itc products suchs as flake, gold flake, navy cut, total etc. Are being sold at a higher price than the printed mrp by the local distributor due to which the retaillers are also selling the products at a 1rupees increased rate to the people on asking to the retail shop owner they are telling that the distributor is selling at a higher rate that is why they are bound to sell at higher rate.
I request the company to keep a close watch on this matter so that the costumers shouldn't have to pay a higher cost than the issued mrp.

I bought a pack of candyman double eclairs and the packing of toffee is very bad. Half of the white covering is badly stick with the chocolate and my kid was almost about to have chocolate with that white packing stick to it.
I am attaching the photograph of the products
That white plastic paper is very bad for health if swallowed by the kid
This is kids favorite chocolates and we immediately restricted kids to have them after distributing

Complaint -

I was declared one of the winners of the aashirvaad atta lottery contest which was run between 6th july 2019 to 13th september 2019. This is the message which i got -

"dear shabana naik, congratulations! You’ve been chosen as winner in aashirvaad atta contest. You’ve won a year long supply of aashirvaad atta. Kindly click on following url and provide your details. http://aashirvaadatta.com/register?mobile=OTg4NjI3Mzk0OA== we’ll contact you shortly to help you claim your gift. T & c apply*."

After receiving this message the details, such as address, contact, phone number and others were provided on the same day.

I did not receive any call for the confirmation of my address after that.

After 15 days, (As mentioned in their t&c - winners of the contest will be announced on the aashirvaad atta www.aashirvaadatta.com within 15 days from the entries being received on a particular day) when i could not find my name on the winners list i intimated them on their helpline number[protected], that my name was not published, initially they said its taking time as there are so many winners, i should not worry it will come up soon.

So i thought to intimate them via mail on september 9th, 2019, pls refer below. To which they replied on mail that there's some glith why my name didnt came up on the list and assured me that i am one of the winners and need not worry. Itc can check all the call records for the communications.

And from here they started misleading me with one after the other useless explanations. Today (08/01/2020) i received one of their call saying that since i have not submitted my details withing 24hrs as mentioned in their terms and conditions, i will not receive the benefits ie 1 aashirvaad atta pack of 10 kg per month.

My question is,

Why are you telling this to me now?
Please show me the proof that i have responded late?
And, why even after so many mails and communications assuring me of my winnings you are saying this now?

Please explain.

I have already voiced my concern to ceo sanjiv. [protected]@itc.in and support team.

Previous communications
_

[protected]@yahoo.co.in
To:itc cares, [protected]@itc.in, sanjiv. [protected]@itc.in

8 jan at 1:12 pm

Hello itc team,

This is really a very bad customer service, this should not happen from a company like itc. I have been repeatedly calling on your customer care number[protected] since september 2019 regarding my concern. Please see below in my complaint 77470. I haven't received any winnings so far.

I am shocked at your service. The customer care people were just trying to pacify my concern by giving some soothing reasons which they are not committing to. You can check all my call logs. This is what they are saying - "you will get your atta by nov 15th", then on another call, "you will get by end of november", on one call recently, the customer care person monika @ 3:45 pm 7/01/2020 said that i will write your concern to the respective team, i asked please mark a copy to me, but i didn't receive any mail. Now today one of the representative anukriti said @10:27 am that i will get the atta by jan 15th, also she said that i will receive a call within an hour which i didn't receive so far. This is gross violation of your ethics. We feel cheated with this kind of behaviour.

I am consolidating all my call logs, emails, and recordings. What i am thinking of doing initially is that i will make it public. And will surely ensure that people know about your company's ethics.

I am helpless to take such action as i am tried of fake promises made by your team.

Requesting a call back.
Requesting a reply.
Requesting an early resolution.

Thanks,
Sanjoy dutta
[protected]

Hide original message

On oct 4, 2019 4:58 pm, sanjoy dutta wrote:
That is a very good satisfying reply. Thank you very much for the same.

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

On friday, 4 october, 2019, 04:55:23 pm ist, itc cares wrote:

#- please type your reply above this line -#
Your request (77470) has been updated. To add additional comments, reply to this email.

Lydia md (Itc cares)

Oct 4, 16:55 ist

Dear mr. Sanjoy,,

We regret the inconvenience caused. We've got it checked and due to some back-end issue, your name was missed out in the winners list. We are getting the same rectified, allow us some time for the same.

However, rest assured, your winner message is a proof of you winning the atta lottery, and you will receive the free atta as promised post oct 19.

Regards,
Lydia
Itc cares team

Sanjoy dutta

Sep 25, 11:50 ist

Fyi

Sending your again, please look below for my concern.

Thanks,

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

— forwarded message —
From: sanjoy dutta
To: itc cares
Sent: sunday, 22 september, 2019, 07:29:13 pm ist
Subject: re: [itc cares] re: crm_query_77470_atta_low_promo

Hello itc team,

With lot of anxiety i am writing this mail. Please refer to complaint ref no. 77470.
This is regarging the aashirvaad atta lottery contest. My concern is, that even after receiving the winning message from the contest as mentioned below, i am still not finding my name in the winners list published in http://aashirvaadatta.com/winners. the competition is already closed as on september 13th. Please check the details thoroughly and assure us of our prize, otherwise your trust and reliability will be a question in future.

Sending you all the details here again -

Name : shabana naik or sanjoy dutta
Ph: [protected]
Email id: [protected]@yahoo.co.in
Address : #173, 4th cross, 2nd floor, hanuma reddy layout, chinnapanahalli, marathalli, bangalore - 560037

Batch no: 25b. M6

Looking forward to your reply soon

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

On monday, 9 september, 2019, 09:01:30 pm ist, itc cares wrote:

Sanjoy dutta

Sep 22, 19:29 ist

Hello itc team,

With lot of anxiety i am writing this mail. Please refer to complaint ref no. 77470.
This is regarging the aashirvaad atta lottery contest. My concern is, that even after receiving the winning message from the contest as mentioned below, i am still not finding my name in the winners list published in http://aashirvaadatta.com/winners. the competition is already closed as on september 13th. Please check the details thoroughly and assure us of our prize, otherwise your trust and reliability will be a question in future.

Sending you all the details here again -

Name : shabana naik or sanjoy dutta
Ph: [protected]
Email id: [protected]@yahoo.co.in
Address : #173, 4th cross, 2nd floor, hanuma reddy layout, chinnapanahalli, marathalli, bangalore - 560037

Batch no: 25b. M6

Looking forward to your reply soon

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

Itc cares (Itc cares)

Sep 9, 21:01 ist

Dear mr sanjoy dutta,

We acknowledge receipt of your email regarding our product. Your query is under process and we will revert soon.
Kindly use the above quoted ref no. 77470 for any future correspondence on the subject to facilitate quicker resolution.

Warm regards
Anup
Itc cares team
Arabinda kumar sahoo

Sep 8, 21:19 ist

Shabana naik or sanjoy dutta
[protected]@yahoo.co.in
Hi, i am writing this mail to raise my corcern realting to the aashirvaad atta lottery competition. I am unable to find my name in the list of winners even after 15 days. I have received this message - "dear shabana naik, congratulations! You’ve been chosen as winner in aashirvaad atta contest. You’ve won a year long supply of aashirvaad atta. Kindly click on following url and provide your details. http://aashirvaadatta.com/register?mobile=OTg4NjI3Mzk0OA== we’ll contact you shortly to help you claim your gift. T & c apply*."after receiving this message the details, such as address, contact, phone number and others were provided. However i am still to get any response. My given contact number is [protected]. Please let me know if i am still in the competition. I am very much hopefull about it. Looking forward to your reply.
This email is a service from itc cares. Delivered by zendesk

I was eating the chilli spice bingo potato chips..I liked the chips so much and you ### doesn't care about the safety I found cockroaches on that...I chewed also one on them as seriously you guys make things so stupidly.i don't believe this..reply me back asap or else I'm keeping it on Twitter and everywhere possible .I will make sure none eats this ###

I had recently purchased Aashirwaad wheat flour from big bazar. It was an unopened pack of 2kg and as soon as I opened I could see cockroaches crawling all over, not just one and there were many cockroaches crawling. This is not the first time, a few months priorly also I found some cockroaches in the pack of 5 kg atta. Very disappointing to know that they manufacture such disgusting things being such a big brand.

Hmari shop kali mathiya me 30 salo se chl rhi hai aur yha ka sales person hmari shop pr cigarettes ki supply ni kr rha hai aur jb hm unse milte h to vo khte hai k shop pr he aao 10 bje vi se lelo agr shop pr he mujhe lena ho to aap SO ki facilities kyu dikhate ho pls meri display 200 se bhdaiy aur provide new sales person with new display amounts..

Please look at the attached photographs of bingo 60gram potato chips packets. On opening the two very same pockets, one had less than 25 grams of chips where as the other had stated 60 grams of chips.

It surely is not a problem or discrepancy of amazon, the vendor who sold and delivered these packs. But it is a malpractice or a discrepancy from the manufacturer which is itc.

I would request you to take this up with itc foods and inform them of the malpractice or discrepancy which reflects poor quality check and control at itc’s end. This is quite a common type of complaint

As i am a smoker of king regular cigars i find different prices per pack of 10 cigars in different places in kodagu and mangalore. On 4 nov i bought 1 pack at ujire near dharmasthala for 170 rs. When i asked why he take 20 rs extra the shopkeeper told me that wholeseller doesn't give for wholesale price and he is taking 160 rs per pack. Otherwise no stock. Why should we give more when there is mrp on the pack?. Please enquire.

Hi

I have received calls from your office executives regarding confirmation of my address for delivery of Aashirvaad Aata 5 kg, as I am one of the selected winners in that contest, but till now there has been no response for that.

I therefore request you to kindly check with this and do the needful at the earliest.

Best Regards

G Vishwanath

A shop named annai mobiles in karapakkam at chennai-600097 is charging refrigerated itc products for a higher price than the maximum retail price. That is a 200 ml mountain dew pet bottle is sold for rs.20 when it's maximum retail price is rs.18 only. Please take the necessary action on this as it is highly offensive to sell a product more than its maximum retail price.

To,
The manager itc company

Dear sir,
I am shiv kumar from pan pasand neta ji subhash place pitampura delhi - 110034, my shop is around 10 - 15 year old but i have not received display from 5 months (Royal club display) april 2017, may 2017, june 2017, february 2018, march 2018. Our distributer name om sai traders.
So please help for display for my shop pan pasand.

Thanks and regard
Shiv kumar
Pan pasand
[protected]

Sir so many time i complained regarding my product bingo achar masti in which very bed smell appear and product is not usable for human being.
But i think company have no any solution and coustomer is not valuable for company. No any excautive contact to me from last one month.
When i contact to sales person than he say no any approval provide by company
Please provide my best solution otherwise i goes in consumer court for further action.
Contact no. [protected], [protected]

Bingo achar masti product at open time unusable and very bed smell apear. When contact to company. They have no any solution provided. So many time we are are mail at itccare. But no any solution and no any information provided. One executive mr kapil say to me company head say we are unable to approval your product
So provid solutions inform me
Dr. Anand kumar bansal
Govt. Medixal officer
[protected]

I brought bingo chips tomato flavour rs 5 packet. The pack was empty, actually i brought multiple pack so am not notice pack while am purchasing later later only i realised that pack was empty. So, i check the pack throughly whether someone ate the pack or not, after that i confirmed and realised that default pack itself empty. This pack is counterfeit product because pack not in open condition. Please don’t cheat the consumer anymore, my money is totally weste. Every money have some value don’t loot for hard earned money for your profit. I don’t don’t where to initiate about the problem. Thanking you. I include empty pack kindly check it out.

Distributor will sell the cigarette packets every day for us. Two days we got empty cigerette packet with neatly packed. Nearly we got loss of rs.10000.
We have asked distributor, he is telling that not responsible for that. But we have doubt he is only doing that for money. Or from company only getting empty cigerette packets

We have store in borabanda, hyderabad

Dear itc customer care, as per previous complaint i have received again savlon herbal sensitive (750 ml) refill pack which is not giving good results, again problem of skin is persistent. Even family members are annoyed because of this product.
Requesting you to plz provide savlon deep clean variant (750 ml refill).

Rgds, tarun arora
Mobile : [protected]

Dear sir,

The vivel soap and the cover batch no. B08bl1d 100gm date of manufacture 06/19 has a strong smell of tobacco. Kindly check. This was noticed in earlier batches also. But i did not register a complaint since i thought you would correct it. May you should have some customer audit. It will be good if you analyse the cover and soap for tobacco traces.

Dear team;

I just checked in to the hotel ; however i was not happy with the staff.
They were wanting to know why i needed 2 keys for the room.
No hotel in the my experience so far including marriot ; leela and starwood group of hotels and many more have never asked me why i need 2 room keys.
Your staff does not need to know why i need 2 keys and if somebody is staying with me. This is the most unethical mode of treatment. This would probably be the last time i would ever stay in this this hotel and i have already told my booking agency for my company - vmware software to take some action against this. Hope somebody knows how to treat a customer.

Regards
Swarnim
[protected]

I am a wills class cigarette smoker for the past 15 years. I would like to lodge the following consumer complaint.
1. I have purchased a packer of wills classic milds cigarette (20s pack) today morning[protected].
2. I was shocked to see that all the cigarettes in the 20's pack were only 90% filled with tobacco showing deficiency in supply.
3. As a long term loyal customer, i feel that i am cheated by itc for the money...

Purchased savlon 750ml liquid soap handwash assuming as it was good as we are using from past 4 years, but this time it was really disappointing. That gives us harsh results need to consult doctor for skin issues
Take it as high priority complaint and provide solution for same.
Address:H3/136 vikaspuri new delhi
Pin-110018
Customer name :Tarun Arora
Mobile no:[protected]