Zomato Customer Care
Zomato Media Pvt. Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
914
COMPLAINTS

Zomato Customer Care

Zomato Media Pvt. Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
139-P, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
562
down
268
up
295
down
143
up
233
down
126

Additional info

United States
+1 844 896 6286 

United Kindgom

+44 20 3095 4951

Australia

+61 450 266 295

South Africa

+27 871 352 196 


Key Executives

Mr. Deepinder Goyal
Chief Executive Officer, Co-Founder and Director

Mr. Pankaj Chaddah
Co-Founder and Director

Ms. Surobhi Das
Chief Operating Officer

Mr. Gunjan Patidar
Chief Technocrat



View More Information...

Customer satisfaction rating
28%
Complaints
914
Pending
24
Resolved
244
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Zomato Complaints & Reviews

Sort by:

Zomato — wrongful charge of money

 Divya512 on Oct 21, 2018
I had ordered online from zomato and withing ten minutes of placing the order I had to cancel it because I had to leave because of a medical emergency so I contacted them through chat but they said they won't cancel it at any cost I will have to accept the order and when I said that I won't be at my place to accept it and why should I accept it if I'm informing them withing 10 minutes. Then they said that I will have to directly talk to the restaurant and they can't help me in this even thought I placed the order with zomato and not with the restaurant directly and when I refused to do that and...
Complaint comments  Read comments [1]Complaint category Food

Zomato — not giving refund and providing false reasons

 Aayushikh02 on Oct 21, 2018
I haven't received my refund of order which i have cancelled on zomato of rs 62.50 on 14 october 2018. They gave me confirmation that they will cancel my order and now they are declining from that and giving different reasons that i was not available on the mentioned address and phone was unreachable which is not true.
They are cheating their customers which is not at all right!
They should provide compensation to customers for lying and giving false reasons....
Complaint comments  Read comments [1]Complaint category Food

Zomato — pathetic service by delivery boys

 Supriya Korgaonkar on Oct 21, 2018
Hi,
On 9 th oct i placed the order at 11 pm at night and order a dinner for my self. The delivery location was lakeshore greens, palava, dombivali.

The food got ready at 12 am and at 12.30 am the delivery boy refused to come to this location and rejected the order at that moment i did not have any option to order the food from any other place as all places got closed down. I
Had to sleep hungry that night.

I want to immediately take action against this delivery boy the details of the order are as follows-

Zomato order# [protected]
Zomato...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Zomato — payment not received from zomato

 Anurakta Mohanty on Oct 21, 2018
His is so frustrating and insane that our lunch got cancelled for absolutely no reasons which we are aware of
I ordered from dum biryani hub at 16th oct, 11:51am from registered contact no. And then as usual i continuously kept tracking and eta changed from 30 min to 20 min to 10 min. Suddenly i got a message that "dum biryani hub" is not able to fulfill the order" and the order got cancelled. I didnt get a single call from anyone. I am waiting and waiting but no call and my order got cancelled
For the order i paid. Since our lunch plan is already been cancelled and frustrating. Revert...
Complaint comments  Read comments Complaint category Food

Zomato — order not placed

 Swetha Swe on Oct 21, 2018
I order food on zomato for 105 rupees on 21 oct 2018 at 14.29, money was debited from my account and received transaction successful.. But then the order is not placed. Reference number igaepnxzz1. I received transaction successful status from atom technologies ltd site. I received message from my state bank account also.. But atlast i didn't not receive any order confirmation message. Please do the needful.. And refund my money....
Complaint comments  Read comments Complaint category Food

Zomato — no refund of cancelled order [Resolved]

 prakharsr on Oct 21, 2018
This is regarding my order [protected] for rs.315 which i had to cancel, i talked to one of your agents on zomato chat and he told me "we regret for this, the order was declined as your number was not reachable. Since the food was already prepared/dispatched, cancellation charge equal to order amount will be levied.".

Now when i called zomato customer care number to get my order cancelled the agent told me that zomato orders couldn't be cancelled, i said okay and finished the call. After that i got a call from zomato customer care that my order could be cancelled, i said okay cancel...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Zomato — received a non veg item instead of veg and no proper communication from zomato

 Tejaswini Anand on Oct 20, 2018
So i placed an order for a veg pasta from coffee cup hyderabad on 11th october at 8:44, order number is [protected]. I received the order on time but instead of veg i received non-veg pasta. I have contacted the customer service thrice till now and always got no response after sharing the problem. The messages usually said give us a moment and never replied.

Receiving a non-veg pasta was already a nightmare, i am a vegetarian and the trauma of eating non-veg is still not leaving me even after 9 days. Thank god, i realized it was non-veg before i ate it. But added to this trauma is...
Complaint comments  Read comments Complaint category Food

Zomato — 4 orders not delivered in last 1 month, due to refusal of delivery boys.

 Nishanth A K on Oct 20, 2018
I had ordered 4 times from zomato in past 1 month and each time was refused to deliver the food by delivery boy.
I felt deeply hurt as the same order has been delivered to us by swiggy.
Each time the customer care gives false hope to serve better and deliver the order next time, which is not fulfilled yet.
Customer care give the lame excuse that my address is out of delivery area. If that is the case why is it not shown when i am placing the order.

Previously i had placed an order from a restaurant bharath coffee house and i had received it. Later on when i...
Complaint comments  Read comments Complaint category Food

Zomato — didn't get the refund amount from zomato

 Surabhi lechu on Oct 20, 2018
I had placed an order in zomato for rs 205 on[protected] from hotel metro palace, kakkanad kochi. I paid amount using netbanking. Unfortunately the hotel rejected the order. Order number [protected]. And i got a message that the amount will be refunded within 2-7 days. But i didnt get the refunded amount till now. I called the zomato general manager arun for telling my complaint, but he is not ready to hear ma complaint. Is that the value they given for a customer. He told me that he can't do anything without hearing my complaint and told me that if i have any complaint register it in the customer...
Complaint comments  Read comments Complaint category Food

Zomato — money was deducted without otp and alert

 San3san3 on Oct 20, 2018
I didn't placed any order.
Even though my money was deducted from my paytm account
120/- on 7th oct
Again the same done on
29th sep again 120/- was deducted
I didn't got any opt msg

How can u do this. As i was the maintaining very good relation with zomato.
Order i'd ztd188459d9443adc35f
Order i'd ztd18d549ce26bae0be5e

I want my money back...
Complaint comments  Read comments Complaint category Food

Zomato — order no. 1004432964 amt. 395/= not refund in paytm

 RIPUDAMAN SINGH TOMAR on Oct 20, 2018
Dear sir/madam,
Yesterday (19.10.18) i was order 500g chikki, peanut salted 500g and spcial gazak 250g amt. Of above order rs. 385/=+ rs10/= tip amt. Total rs. 395/= payment by paytm above order declined but rs. 395/= not credited in my paytm wallet

Kindly look in tothis and refund my above amt. Asap

Thank & regards

R. D. Singh tomar
[protected]

May paytm no. Is [protected]...
Complaint comments  Read comments Complaint category Food

Zomato — zomato is fraud

 Bullet07 on Oct 20, 2018
The delivery boy wasn't able to contact me and he returned back and i called his number and it wasn't going thru and it was an ivr to zomato merchant line. And contacted chat support (Vivek singh) they said that delivery guys tried to reach me and he wasn't able to do so so they cancelled it.
I was waiting for more than 1 hour and now they are saying that they cannot refund my money as it was my mistake that delivery guy was no able to contact me.
Amount - 150.25
Order number - [protected]...
Complaint comments  Read comments Complaint category Food

Zomato — no refund

 B M Sha on Oct 20, 2018
I had a prepaid order from zomato [protected]. I was given estimated delivery time of 12:25 pm. At around 12:50 pm i realised there was a miss call from delivery boy pankanj parmar. I called back and requested to deliver my order and he refused. The customer support said he was new in my locality and couldnt find my address and since i didnt pick up the phome he cancelled. The order status shows i was unavaillable at my address so the order went back. Now i neither had my order nor refund. I had prepaid it and provided a well detailed exact address of my location with a popular landmark of 650 the...
Complaint comments  Read comments Complaint category Unauthorized charges

Zomato — refund not received and unethical behaviour and awful customer support experience

 kumaran0409 on Oct 20, 2018
The delivery boy wasnt able to contact me aand he returned back and i called his number and it wasnt going thru and it was an ivr to zomato merchant line. And i contacted phone and chat support they said order will be cancelled and balance will be refunded within 24 hour, then after a week when i contacted chat support i was informed to contact the email team and they havent replied after my first email and i habe sent so many follow up emails aand no response for that. Now zomato app shows that your order declined by restaurant as your number was unreachable we can not process your refund as food...
Complaint comments  Read comments Complaint category Food

Zomato — ordered choco chip cake

 Divya Chanana on Oct 20, 2018
Billing issue... I placed my 1st ordered today and applied the code new50 through which i was getting a discount of rs 140 but at the time of payment full amount of rs 300 was deducted.
Delayed order... The order was supposed to deliver at 11:14a. M but it was delivered at 11:54 a. M.
Incomplete order... I told him to bring 2 candles with the cake but he didn't bring. Even happy birthday was not mentioned on the cake.
I told him to arrive at gate no 1 but he was at gate no 2
Very disappointed with zomato delivery... Want a compensation...
Complaint comments  Read comments Complaint category Food

Zomato — the food quality is very poor

 anshul chhabra100@gmail.com on Oct 20, 2018
Dear sir, yesterday i have ordered food shree balaji bhojnalya, jaipur. My id is anshulchhabra100@gmail and contact number is [protected]. I have ordered rs.223.50. I have ordered from little china also. But the food quality of shree balaji bhojnalya is very poor. Kadai paneer vegetable is very poor quality and rotis are also very poor quality. We vomits after having food. We will face a lot of problem after having this food....
Complaint comments  Read comments Complaint category Food

Zomato — foodquality

 Prasad Pavankumar on Oct 20, 2018
Hi,
This is regarding the order i've placed on zomato and the first time the delivery guy came after an hour and after reaching the zomato customer service they told my issue would be resolved but no one responded it's been 3 weeks now and now i placed another order from just shawarma and the quality was bad i have sent the pictures it's been 10 5 days and have not got a single response. When ever i ask they tell me to wait and that is all that i receive from the service centre. They have even stopped replying to my messages.
Order no - [protected]...
Complaint comments  Read comments Complaint category Food

Zomato — I have not received refund after cancellation the item

 Anil@1508 on Oct 20, 2018
Dear sir,
I have ordered an item of rs 172 on 15/10/2018. Then, i have called to this company and request about cancellation within 2 minute. But he has said that no any order found against you. After 5 minutes i have redail the same number and requested, then he said that process are started against your order and i m can't cancel this. After third request, i have recieved a call from a number[protected] about cancellation. And confirm the cancel. I satisfied that he will be refund the same amount to my paytm wallet. But, i not received any refund....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Zomato — pathetic service: 286 15708686

 tapoguha on Oct 20, 2018
I ordered some food from arsalan kolkata yesterday through zomato around 1:15 pm. They cancelled the order due to lack of delivery boys at 2:30pm. I had guests that time and their denial of service so late actually landed me in situation of humiliation and faceloss. I paid for the order through online, the money is not yet refunded to my bank account and also no compensation amount added as discussed over call....
Complaint comments  Read comments [1]Complaint category Food

Zomato — order rejected/cancelled from zomato, not refunded money

 kish4raja on Oct 20, 2018
Hi,
I am kishore, i ordered food on 19/10/2018 after noon around 12:45pm. I used my address as current location in zomato app. Order is completed and deducted amount 454.15 from my paytm. After 15 mins. Delivery boy[[protected]] called me and refused deliver my food. He conferenced to another number [[protected]]. Overall the discussion is cancelled my order from zomato side and promised me will refund amount. They rejected my order from restaurent and updated status like not able to reach my phone number unable to refund amount.

I communicated customer support chat, they said...
Complaint comments  Read comments Complaint category Food

Recently Discussed

(5 minutes ago)
Yamaha Motor India
r15 s
(6 minutes ago)
MedPlus India
unprofessional behaviour
(7 minutes ago)
Pepsico India
pepsico fridge is not working since a month
(9 minutes ago)
Vr Career Solutions
fake offer letter
(18 minutes ago)
KSRTC
KSRTC Mysore road Satellite Bus stand Parking Charges

Featured Complaints