Zomato Complaints & Reviews

Please unblock my id i am working from very long time..my id blocked due yo high denial but i promise i will never do this mistake again in my life..
My FE ID:-4713114...

I had ordered food from Chowman in Russel Street Kolkota on 21/11/25 Order no ( [protected]). when the food did not arrive even after one hour I phoned the restaurant and they said the delivery person from Zomato had not turned up . finally the food was delivered by the delivery person from the restaurant after one and a half hours of placing the order with Zomato.

Very irresponsible of zomato. no one had even bothered to contact...

I’m writing because your delivery service today was an absolute mess. I ordered a pizza, and your delivery guy didn’t even bother coming to my door. No call, no message, nothing. Instead, he handed my order to some random person who just said it was mine. How is that even acceptable?

I paid for my food and I didn’t receive anything. This is irresponsible and careless.

I want a full refund immediately, and...

My order (ORDER ID [protected]) was cancelled due to a location mismatch, even though I had entered the correct address and the delivery partner did not reach out properly. I did not receive my order, but the amount of Rs 635 has also not been refunded. Your agent refused to help in this matter by saying that food got wasted and delivery person's time was wasted as well but I also suffered a huge loss. Neither I got my order nor I got my refund...

I, Akshay, age 27 years, resident of Gandhidham, would like to lodge a written complaint regarding a road accident that occurred on 26th October 2025 near Rotary Circle, close to Indian Oil Petrol Pump.

At around 2:30 to 2:45pm, a vehicle (scotty) bearing registration number GJ12EL0003, driven by Mr. Abdul Sama (age 17 years), collided with my motorcycle Honda CBR 150.

As per my observation and the statement...

We waiting more than 10 days for refund,

RRN[protected]

I checked with Bank side still my food refund received...

ORDER ID NO - [protected]
DATE-19.09.2025
LOCTION - SURAT
FOOD - DRY MANCHURIAN
sir mene 19.09.25 to evening me 6.15 pm ko zomato me order kiya the dry manchuria ka . order hone ke bad delivery ka time 79 mint bata raha tha to mene 6.20 pm ko order cancel kar diya tha .. sir mere 236.75 rs charge refund nhi kiye he zomato company .. sir please my amount as soon as possible .. i request yor sir please refund my...

I have been ordering from ZOMATO by seeing their PRICE MATCH guarantee information on their app but now i realize everything was a SCAM. It was nothing but a MISLEADING INFORMATION provided by the COMPANY to attract people to order from their app. They are charging almost INR 300 more for each dish and every order and on top of that they are charging again some fees like platform fee delivery fee partner fee ETC. Please take action against...

I have made a payment of ₹197 through both online and offline methods, but it is not reflecting on Zomato’s account. Kindly process my refund....

Regarding order ID [protected]

I have added my brother's address in "add new address" but due to Zomato app glitch that got added into my old address as combined address of 2 different address 25 kms apart.

Immediately within a minute I cancelled the order, no preparation started no delivery boy assigned to me then how could in a minute of cancellation you can charge the whole 468.80 amount as cancellation charges and in reason you say "WE CANCEL WHOLE AMOUNT TO COMPENSATE OUR RESTAURANT AND DELIVERY PARTNER" when no partner was assigned and no preparation started .

You can just go and check the order time and order cancellation time. This is just an excuse from zomato side to fool the customers and the most disgusting thing is I cannot get a chat or call option from support to address the issue. I had to send 10 mails for such a small thing.

Kindly refund the cancellation charges as this isn't fair .I again add - within a minute the order was cancelled so please don't bring your policy here.

Order Id - [protected]
Order was delivered to wrong location, after that I got call from delivery partner and support team. Before sharing location they cancelled order with full cancellation charge. Amount -403.82

Order id - [protected]
Order was cancelled by mistakenly due to app issue. Immediately dropped email to [protected]@zomato.com to reprocess or reorder that cancelled order. That to order was in just ordered state when I got cancelled, But no response from the team and no refund. Amount - 672.80
Cancelled with full cancellation charge.

Please take serious action on zomato. They, re fooling the customers

Through Zomato app, I ordered Sweet Curd on 20.7.2025 along with other 3 items. While I don't have any objection to the prices charged for those 3 items, the price for 200 gm of sweet curd charged at Rs.295/- is abnormally high and hence unacceptable. Please note I personally contacted the sweet shop from where the sweet curd was supplied and they have informed that they sell sweet curd at Rs.300/- per kg. and not at Rs.295/- per 200...

Zomato – A Platform That Rewards Fraud Over Customers
I never thought I’d say this, but Zomato has officially lost my trust.

On 21st July 2025, I placed an order from Taste of Tandoor through Zomato (Order ID: [protected]). After waiting two hours, the app marked my food as “delivered.” But nothing arrived.

I contacted the restaurant, who shared the delivery rider’s number...

In one of my order, one of the items (2*2 panner paratha)was missing and when I reached the zomato app for resolution I was directed to write an email which I even did with video recordings and pictures of order received. However, I still get a response where they can't take any further action and have taken this as feedback for their internal assessment. I mean wth, what about the loss I'm bearing being a consumer. I paid for the food and...

Respected Sir/Madam,

This Is To Bring To Your Notice That The Pizza Hut :~ Chicken Supreme (Medium, Stuffed Crust - Maxx] x 01 Quantity For The {Order ID/Number :- #[protected]) Has Been Delivered In Completely Rotten /Spoiled Condition By Your Zomato Delivery Agent Which Is Completely Unacceptable As It's Totally Inconsumable...!!! I Hope That Sir/Madam, You Yourself Can Understand Such An Unexpected Incident Which Raise The...

Respected Sir/Madam,

I am writing to express my disappointment and frustration regarding a rejected order (Order ID: [protected]) placed on June 13, 2025, for ₹654.40 via UPI. Despite the order being rejected, I have not received the refund amount till date.

Details of the Order:
- Order ID: [protected]
- Date of Order: June 13, 2025
- Amount: ₹654.40
- Payment Method: UPI
br...

Dear Zomato Support Team,

I'm writing to bring to your attention that I haven't received a refund for my order #[protected], which was placed on June 13, 2025, and was rejected. Despite being informed that the refund was re-initiated on June 16, 2025, I still haven't received the amount of ₹654.40 in my UPI account.

Order Details:
- Order Number:[protected]
- Date of Order: June 13, 2025br...

7th jun i ordered beef biryani 2x but they delivered a chicken 65 biriyani.Even not beef 65 briyani.And package was so poor. Today I really disappointed with zomato and that restaurant. So I need my money back. Because I can choose chicken 65 or beef 65 biriyani with their menu but I choose beef biryani cause I love it to eat. But they packed something else with their own choice. So kindly return my money back....

I raised a complaint regarding my order placed on 26th May 2025 (Order ID: #[protected]). The order included an item – Unni Appam, which was charged at ₹74, but upon delivery, I found it to be a packed item with an MRP of ₹52.

I immediately reported this issue, and your team assured me that a customer executive would contact me within 48 hours. However, there was no response from them then I sent a mail on 31st May...

Hi iam Ram, I've ordered a cake from Zomato on 12/05/2025, at 11:39pm, but we didn't receive the cake and in the application it is showing as delivered but we didn't receive any call and my order ID Is [protected] I've paid 527/- and I've raised a complaint on the zomato application and they give the refund amount of 132/-, if there is no mistake from the zomato why they give the refund amount of 132/-to me, i want full refund...