Zomato Customer Care
Zomato Media Pvt. Ltd.
Customer satisfaction rating: 26%
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1303
COMPLAINTS

Zomato Customer Care

Zomato Media Pvt. Ltd.

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Address
139-P, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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706
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332
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377
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181
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323
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161

Additional info

United States
+1 844 896 6286 

United Kindgom

+44 20 3095 4951

Australia

+61 450 266 295

South Africa

+27 871 352 196 


Key Executives

Mr. Deepinder Goyal
Chief Executive Officer, Co-Founder and Director

Mr. Pankaj Chaddah
Co-Founder and Director

Ms. Surobhi Das
Chief Operating Officer

Mr. Gunjan Patidar
Chief Technocrat



View More Information...

Customer satisfaction rating
26%
Complaints
1303
Pending
0
Resolved
333
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Zomato Complaints & Reviews

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Zomato — no refund for my order

 Ashutosh Kumar Singh Baba on Dec 18, 2018
I had ordered food on zomato which was never delivered they took the payment from my account and and while returning they want me to accept there credits why should i do that i have paid cash and i need the same in my account they r cheating lakhs of rs from us.

These buggers do not have proper complaint channel please help me lets not let them get away with our money .
I want my money back

Order id [protected]
Paid through NetBanking
This is a case of fraud...
Complaint comments  Read comments Complaint category Food

Zomato — chat support suckss

 Abigail Jennings on Dec 18, 2018
Customer service chat sucks and they don't find it their job to help their customers.

A few things I just hate and tolerate of ZOMATO Chat support:

Delayed response (10-10minutes)

No ownership ( Keep blaming others/ restaurant for their own fault)

Canned response: Copy Paste text messages which is not personalized and don't make sense

Ignoring behaviour: They keep ignoring what you have to say. And reply copy pasting answer which are not helpful

No named agents: Customer representatives aren't willing to give...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Zomato — extorted money twice

 Mohitem27 on Dec 18, 2018
I paid for my food to the delivery guy and the money shows pending in my Zomato app I have launched a complaint to the company against this they agreed accepted there mistake but it has been three months my charges has not yet been removed & I am extremely upset about it there customer service is so poor it is absolutely impossible to get in touch with them

Please help if someone can...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Zomato — zomato cancel a confirmed order after 45 mins

 sushmithasankar on Dec 17, 2018
I had placed an order through the zomato app and the order was confirmed and it said that a rider was at the restaurant to pick up my order. But after 45 mins of waiting, a rude customer care representative from zomato calls me to inform me that he’s cancelling my order as it is outside the delivery zone. I have ordered from the same restaurant before to the same address and it’s been delivered with no issues so why the sudden issue now?! And shouldn’t the customer be informed before and not after 45 minutes of waiting for the order. I’m truly disappointed by this!!!...
Complaint comments  Read comments Complaint category Food

Zomato — account debited but order never received

 KARNI SINGH MOSHAL on Dec 17, 2018
I placed an order through ZOMATO on Dec 17 for Rs. 238 (Bikanervala, Punjabi Bagh, New Delhi) which I never received.

After making online payment, the transaction failed and my account was debited by Rs 238 from zomato.com

After my account was debited, I never received my order number and other details. And no Tracking and delivery details.

You have charged my card for Rs 238 and you are responsible for this fraud. Kindly put my money back into my card or else I go to Consumer Forum with a complaint for Online Fraud

Here are the proof...
Complaint comments  Read comments Complaint category Food

Zomato — fraud in my order

 Somya_17 on Dec 17, 2018
I ordered a meal from Zomato tonight around 7:20 pm .
My order was confirmed and i PAID THROUGH PAYTM.
Due to some reasons my phone was switched off and when I switched on my phone, I found out not only they have cancelled my order but also taken my money... and the reason being “i was not able to pick the call”...
If I didn’t wish to receive my order why on earth I would have given them MY ADDRESS AND ABOVE ALL MY MONEY ... Now they are like - ‘no, we will not refund your money’ ... they didn’t even come to my place... they just cancelled it because I was not able...
Complaint comments  Read comments Complaint category Restaurants & Bars

Zomato — money refund regarding

 shalini sha on Dec 17, 2018
I have ordered black forest cake 500 grams in ck's bakery on 1st december and the order was confirmed and then they detected money from my account and later which i had a msg that due to some technical issues the order has been cancelled... And the money will be refunded in next 7 possible working days... But yet i dint get my money back.. So please take some steps regarding this... And solve it as soon as possible......
Complaint comments  Read comments [5]Complaint category Other

Zomato — merchant fault

 Hemahellen on Dec 17, 2018
I would like to complaint on the order which placed it on 15 dec and 11 dec. Both order was cancelled only by the merchant not from my end. I haven't receive the food or neither the refund for the same. If it is cancellation from my end i agree with zomato's point but merchant cancelled. Plz revert my money back towards my account for 491 and 472 transaction. Or esle i will escalate this in social media. You guys are cheating us on the same. One lady called on 15th dec related to the refund but why the hell u guys are not calling me on the same. Refund my money back towards my account which you...
Complaint comments  Read comments [1]Complaint category Food

Zomato — worst service

 jetvicky on Dec 17, 2018
Order ID : 407198

What a worst service these guys provide to their customers. They have no cordination with their restaurant partners.
Earlier they have accepted my order afyer i paid from my debit card. After 15 mins i get a notify saying your order has been cancelled due to no delivery boy available at the moment. Why do you have to switch on those restaurants where no deliverry boys are available? Then they say you will be refunded after 5-7 days.what if That was the only money i had in my account to eat today? Am i suppose to eat up after damn 7 days? I requested them...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Zomato — out of 3 orders with zomato two orders were declined by the restaurants

 Rama Ganesh Ruttala on Dec 17, 2018
Such a worst service by zomato, they could not coordinate with the restaurants they list and at last you have to be compelled to get the food ordered from a 3rd class restaurants. They wont even credit the amount in our wallets they come back after 3-4 days which is a count of orders they want to receive. This is like cheating the customers in the sake of no. Of orders....
Complaint comments  Read comments [5]Complaint category Clubs, Bars, Restaurants

Zomato — without any order amount got deducted

 ranjhul parihar on Dec 17, 2018
I didn't order food but on 15/12/2018 at 7:26 pm 55 rupees got deducted from my paytm wallet and order id is ztd18673ba1ffcdfa65f so who has ordered it and at which address please enquire it and let me know as soon as possible because it's completely a fraud. Send me that address where you have delivered it and his/her contact number as well, resolve it immediately.
Thank you...
Complaint comments  Read comments [3]Complaint category Food

Zomato — 2 hour delivery and cold food. no refund.

 Rana Rajat on Dec 17, 2018
I ordered food on zomato on 11th december 2018 at 12:30am mid night. Order id is [protected]. No delivery boy was assigned till 1 hour and after assigned, he didnt show up till 2:30am. I was so hungry and i received order after 2:30 am. When i opened the food it was so cold that i couldnt eat it. I was so disappointed.

I talked with customer carre of zomato and they didnt do anything about it, they kept saying that we have raised your concern and will get back to you. No timeline is given by them, shall i wait whole year for thier respinse. Now its been 7 days that i havent heard from...
Complaint comments  Read comments [1]Complaint category Food

Zomato — im complaining about not refunding money

 Aysha Fatema on Dec 16, 2018
I have cancelled order and also the restaurant was not able to full fill my order, and delivery person told me for cancellation that the order is cancelled and refund will happen within 2 to 3 days, but zomato help center declined to refund the money, which was online payment by card, help ceny told me that order us dispatched and my phone was unreachable, on the other hand i was continuesly in contact with that delivery person, it is clear lie, that my phone was unreachable, the restaurant also didn't prepared my food then how can it dispatch....
Complaint comments  Read comments Complaint category Food

Zomato — stale food and bad packaging

 ParasB on Dec 16, 2018
I ordered chilly garlic chowmein order i'd[protected] from ching china paharganj through zomato. It was stale and had very ineffective packing.
I complained to zomato but they didn't give me a satisfactory response.
I felt bad as my rights were being violated
Being a law student, this thing hurted me more that when today i am unable to save my rights, how would i stand for others right.
I want an appropriate action against zomato as they didn't take matter seriously....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Zomato — for refund issue

 आपन बघेली on Dec 16, 2018
Sir i made an order from luckey bakers
Order no. [protected] i got a massage that order is on the way but after some time. When i checked status, i come to know from my order history that my order was "rejected" by luckey bakers and a massage was there "we could not accept your order" in case of rejection kindly initiate refund. No calls massages made by zomato informing me any cancellation. Any they deduct my money as cancellation fees. But actually it was an order
"rejection" by lucky bakers. If it is a rejection then why i did not get any massage for cancellation. So kindly resolve...
Complaint comments  Read comments Complaint category Online Shopping

Zomato — unfair charges being charged

 Pratik1245 on Dec 16, 2018
I was trying to place an order through zomato and it wasn't accepting it and due to glitch it accepted the order and then i had to cancel the order because i was placing a different order which i did from a different phone which later on got cancelled because of some fault committed by them.
And now they are charging me a amount which is equal to the order amount stating that it was prepared which wasn't prepared as per the delivery boy and since you cancelled you will have to pay the amount and i wasn't even informed of any such event...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Zomato — zomato not responding to my complaint

 Sristee Chanda on Dec 16, 2018
Hi, i am sristee chanda, guwahati.. I have some issue with zomato... They are not responding to... Neither solve my problem.. I face this problem many time that.. Order not placed but money already deducted from my a/c and it's take long time to refund. I have some with rs. 320 what deducted from my a/c last night... And i tried two time but order not placed and my 160+160..320 is stucked in zomatos a/c.. And my complains are not accepted by zomato... I don't know i want my money back immediately....
Complaint comments  Read comments Complaint category Food

Zomato — money debited twice

 baquar_cipriani on Dec 16, 2018
I had placed an order via zomata on the subway restaurant, cbd-belapur, navi mumbai and had accidentally clicked on the cash on delivery option. I called them up and told them that i will place the order again but this time paying with my card. They agreed and told me that they arent gonna make the order and that cancelling the order will take an hour. I agreed and placed the order again and paid by my card this time and he confirmed with me that the transaction through the card has been made. Upon arrival, the delivery man charged cod payment and i had to pay because he said the amount was unpaid...
Complaint comments  Read comments Complaint category Food

Zomato — multiple order - payment failure

 arasan81 on Dec 16, 2018
I tried to place order and though money was debited, app said order could not be processed. I had to try 3 times to get it successfully placed believing failed order money will be refunded.

After a min i see all 3 order being confirmed. I tried contacting customer care chat and not helpful.

Would like to get the. Money refunded.

Please put me in touch with domato higher ups as i could not get it resolved with cc....
Complaint comments  Read comments Complaint category Food

Zomato — no proper service and no value to the customers

 mani deep on Dec 16, 2018
Yesterday i have ordered food at 10.30 pm, order has confirmed by restaurant and even delivery guy called me and told that order will be prepared in 5 minutes then he will start. Waited for 30 minutes no update from zomato or delivery guy or hotel. I called up delivery guy number which is showing in zomato. He said that he is not assigned to my order... Wondered.. Zomato customer care not at all responded to confirm whether my order cancelled or not also.. Hotel got closed by that time. Finally at 12.30 in the mid night zomato responded saying ur order cancelled please order another... Who will...
Complaint comments  Read comments Complaint category Food

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