Zomato Customer Care
Zomato Media Pvt. Ltd.
Customer satisfaction rating: 17%
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2168
COMPLAINTS

Zomato Customer Care

Zomato Media Pvt. Ltd.

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Address
139-P, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
963
down
458
up
535
down
254
up
493
down
219

Additional info

United States
+1 844 896 6286 

United Kindgom

+44 20 3095 4951

Australia

+61 450 266 295

South Africa

+27 871 352 196 


Key Executives

Mr. Deepinder Goyal
Chief Executive Officer, Co-Founder and Director

Mr. Pankaj Chaddah
Co-Founder and Director

Ms. Surobhi Das
Chief Operating Officer

Mr. Gunjan Patidar
Chief Technocrat



View More Information...

Customer satisfaction rating
17%
Complaints
2168
Pending
0
Resolved
371
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So far so good - The company responded to our notifications and is working on resolving complaints.

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Zomato Complaints & Reviews

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Zomato — why I have terminated by zomato team.

 adarshkumar mishra on Apr 22, 2019
Why I have terminated by zomato team, . I working hard per day for zomato, then why terminated me. My login id. Was. [protected]

Please solve my issue. And give one more chanse. To work for zomato.
I will be ever greatful for ur this did kind. Please reopen my id. And inform me

Please. Reopen my id. If I have done any wrong with compny rules and regulations I agree to pay. Penalty for that. What. U will decide. But. Please. Re open my id. My login no. Was [protected]...
Complaint comments  Read comments Complaint category Business & Finances

Zomato — refund not given- 1041211252

 Riti1609 on Apr 22, 2019
Hi Team,

Zomato has charged me an amount of 225 for an order I had to be cancelled ([protected]).

There chat was hung and it only asked me if I need to cancel and I said Yes. Later, i see that the chat says that they are keeping full money paid of 225 as a penalty since, i cancelled my order.

I tried to explain that this bit of information never pop'd up on my screen and I only selected two options i.e cancel my order and reason and this information was not available for me to view that time.

They denied my refund and said you have read...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Zomato — refund against order (id :1146829861

 sithinr on Apr 21, 2019
I had made an order through somato on 04 april 2019. But restaurant didn't accepted the order. Then i got a message from somato that " we had initiated a refund against your order and it will reflect in your account in 2-7 working days.
But still i did not received the payment. So i request you to do the needful so that i can get the money as soon as possible.
Regards
Sithin r...
Complaint comments  Read comments Complaint category Business & Finances

Zomato — false delivery

 [email protected] on Apr 21, 2019
To day I have issue in last 2 order
Sevens last order auto decline when I check the status of delivery . Already I was late for dinner. Again I mark one more order .which was 45 mint late due to delivery boy have multiple booking. After when he came at my door step . He is on bike without same to food box. He just hang on bike handle and. He said sir packing not good that by my pant also get dirty. It was with cold drink .. It have decline the open or damage order . After few minte he has marked deliver .. How can he do such kind of fraud .

Zamato unprofessional team has spoiled...
Complaint comments  Read comments Complaint category Food

Zomato — delivery guy misbehaved

 pawanjudge on Apr 21, 2019
This is regarding an order that I placed with zomato through zomato app today at 8:31 PM order ID:[protected]. I received first call from the delivery guy at 9:18 PM and last call at 9:24 PM after which he cancelled the order since I was not able to pick up his call. At exact 9:29 PM, I called the delivery guy to ask him where he was. I apologized to the guy upfront as it was my mistake I was not able to attend his call. He responded so rudely to me and then said "mere ko sorry kehne ki zarurat nahi hai, pehle toh phone nahi uthati aur fir sorry mangti hai. Meine order wapis kar diya hai, ab jo karna...
Complaint comments  Read comments Complaint category Food

Zomato — refund expired in a month

 sourabh Ahuja123 on Apr 21, 2019
I have order 4 rolls on 17th march and 1 roll is missing, i have raised complient and i recevide 140 rupees on zomato credits but after one month they have expried my money.
Thats not promotional amount and why zomato add on zomato credit?
There is no customer care no. And chating team is #*#*#.
Order id #[protected]
Phone no. [protected]...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Zomato — money debited without accepting the order

 Anusha Gajavelli on Apr 21, 2019
I have placed my order on april 21 2019 in zomato app. After adding the items to cart, i have made the payment through my debit card. The amount (Rs.370. 55) got debited from my account but the order was not placed properly. Got the error message "parameter was missing". Kindly refund my amount as soon as possible. Looking forward for your immediate response....
Complaint comments  Read comments Complaint category Food

Zomato — order not placed but money is deducted

 Bhargav Maroju on Apr 21, 2019
I have ordered food on zomato and paid thr money through paytm of 162 rs but the order is cancelled due to thechnical error. When i asked about that money they are harassing me. Its been 24 hrs still i didn't got the money. Zomato is a commercial company which cheats customers for money
Order id:[protected]
Please help me for this issue, zomato is cheating nearly every customer someway or the other...
Complaint comments  Read comments Complaint category Food

Zomato — need refund of amount asap

 Aparna_114 on Apr 21, 2019
I have placed my order on april 21 2019 in zomato app. After adding the items to cart, i have made the payment through my debit card. The amount (Rs.944) got debited from my account but the order was not placed properly. Got the error message "parameter was missing". Kindly refund my amount as soon as possible. Looking forward for your immediate response....
Complaint comments  Read comments Complaint category Food

Zomato — deducted money twice from account still no order placed

 Swetaaa on Apr 21, 2019
Yesterday i ordered from zomato and tried to pay through card. One payment showed incomplete so tried to pay again. My two payments were deducted of 111rs. Total 222rs were deducted but still no order placed. Chat assistant talks so rudely. Not even listening me properly. My one amount of 194rs were deducted before 12days which is not returned yet. Now how to get refund from this zomato?...
Complaint comments  Read comments Complaint category Online Shopping

Zomato — order cancellation without any intimation

 Ramana654 on Apr 21, 2019
I was given a list of restaurants available in my area and after order been placed it was accepted and valet was also assigned to me. After all these the order was canceled without any intimation to me and i came to know about the following when i contacted my valet to enquire about my delayed order delivery. And the customer care is saying that there valet was not available for delivering but when i spoke to the valet he responded that the order was cancelled only from their management side and he had nothing to do with it...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Zomato — advance payment but order not delivered

 hardik_14 on Apr 20, 2019
Dear sir
I have made advance payment for my order of shrikhand through zomato application. After one hour their customer care calls me that your order is cancelled. When i asked them about reason, no appropriate answer was given. And also they said if amount will get refunded, it may tak 7-8 working days.
My concern is that if they are unable to complete order they should have intimated me early so that i could order from other restaurants and also they were rude in call.

Please took it as serious concern and i want early action upon this matter.

Best...
Complaint comments  Read comments Complaint category Food

Zomato — looks like nobody # care about customers

 Shivansh Talwar on Apr 20, 2019
I order an item my money got successfully deducted but zomato failed to process it. I contacted representative they said you will receive money within 48 hours its been a while and there is no sign of refund i checked my upi paytm status it was successfully paid but zomato app completely decline of receiving money looked like some kind of bug in the app this could have been resolved by refunding but here's how it goes second time chatting with dumb zomato representative iam attaching screenshot for your reference...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Zomato — I am complaining about zomato customer support executive etiquettes.

 Mohit_23saxena on Apr 20, 2019
Hi team,

I am mohit, i have seen an offer on a restaurant called 'taco ice cream'and offer name was bogo but while i open that restaurant there is no bogo tag on any item.

So, i contacted to zomato chat support and my chat got started with an executive but that person was not able to help me.

I asked my issue to that person and he/she asked me to share a screenshot for the same.

When i clicked on camera icon it was not showing me an option to go to gallery to select that screenshot.

Then i informed the same to that person...
Complaint comments  Read comments [1]Complaint category Food

Zomato — blocked account due to suspicious activity

 chetanreddy.kittu on Apr 20, 2019
My zomato account has been blocked. When i tried to reach customer service by mail they just said account has been blocked due to suspicious activity and we cannot unblock.
When my account is blocked am i not supposed to know the correct reason or complete details about that?
And also they do reply only when i ask them a couple of times for an update.
Please resolve this for me...
Complaint comments  Read comments Complaint category Food

Zomato — money deducted, order didn't get placed

 Nikita Mahajan on Apr 20, 2019
While placing the order online on zomato app for food delivery, i did the online payment by debit card and 136/- got deducted but order couldn't get placed, it showed "parameters missing", i would like to have full refund asap

Zomato app - 9834 food truck, ahmedabad - home delivery - billing amount rs. 136/- on april 20th, 2:30pm

Please address the issue and refund the money asap...
Complaint comments  Read comments Complaint category Food

Zomato — I placed an order with zomato. money deducted but order not placed

 Nobel Verma on Apr 20, 2019
I placed an order rs. 164/- on 14:13:29 with zomato app. Money deducted but didn't received the order. Please respond at the earliest to the my complaint against the zomato food based app. This app providing cheap customer services to the customer... This waste app. Zomato customer care number was not connected... I refer my friends to not instal the app. If my friends already using the app then i would refer to delete the app...
Complaint comments  Read comments Complaint category Other

Zomato — wrong order, bad and dangerous quality, instruction not follow

 ppj51 on Apr 20, 2019
I gives the order today 20/4/2019 in zomato.
Order number is [protected].

The quality is very bad and dangerous.
I gives the order sandvich idada and send me sandvich dhokla
And cooking instruction not follow

And i paid 73 rupees for this order.
So i complaint in zomato support so they till me i give you refund only 45 rupess.
I want 73 rupees refund...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Zomato — account hijacked rs 1080 deducted

 ZomatoKaMara on Apr 20, 2019
In jan zomato’s number of accounts were hacked. The hacker then placed bogus orders. My account was one of them - rs1080 worth of domino’s pizza ordered in mumbai whereas i’m in delhi. Money deducted from my attached paytm account. Domino’s immediately canceled my order but zomato is not refunding my money. My account has also been blocked bcoz zomato found it was hacked. Now chat service says that i shud email them which i did... But no response.
Instead of spending millions of dollars on ads, they shud spend a fraction on customer service.
And i’m a gold member... So much...
Complaint comments  Read comments Complaint category Online Shopping

Zomato — zomato order cancellation

 Ashish Datir on Apr 20, 2019
I have order the food yesterday at night and unfortunately make the wrong order, within next 5 minutes i was contact with custiomer support zomato and cancel order. But they had charge me 100% cancellation charges.

When order going to cancel they are details about anything that charges are applicable.

How this will fare that anyone takes 100% cancellation charges.

Its totally a fraud with customers without any information....
Complaint comments  Read comments Complaint category Food

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