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Zomato Customer Care
Zomato Media Pvt. Ltd.
| Website: | www.zomato.com/india |
139-P, Sector 44 Gurgaon Gurgaon District Haryana India - 122002 |
Customer Care Phone Numbers and Contacts
Additional info
United States
+1 844 896 6286
United Kindgom
+44 20 3095 4951
Australia
+61 450 266 295
South Africa
+27 871 352 196
Key Executives
Mr. Deepinder Goyal
Chief Executive Officer, Co-Founder and Director
Mr. Pankaj Chaddah
Co-Founder and Director
Ms. Surobhi Das
Chief Operating Officer
Mr. Gunjan Patidar
Chief Technocrat
View More Information... Key Executives
Mr. Deepinder Goyal
Chief Executive Officer, Co-Founder and Director
Mr. Pankaj Chaddah
Co-Founder and Director
Ms. Surobhi Das
Chief Operating Officer
Mr. Gunjan Patidar
Chief Technocrat
Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.
Zomato Complaints & Reviews
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Zomato — Zomato payment incomplete but money deducted | ||
A Afsina Arafa on May 27, 2020 | ||
Ordered pizza from sijis pizza street, trivandrum on 25th may 2020 at 7.40 pm did up payment using debit card and recieved a message saying rs.382 deducted from my account. But zomato screen showed payment incomplete and did not receive the order. | ||
 Respond |  Food | |
Zomato — pathetic food quality served by kabuliwala through zomato | ||
L [email protected] on May 26, 2020 | ||
My husband had ordered food from this restaurant by the name kabuliwala at chinar park (Address: chinar park, tegharia, rajarhat,... | ||
| Read comments | Food | |
Zomato — Im complaining about the my refund status | ||
P Priya kaza on May 26, 2020 | ||
I was given a promo code for spoiled food in zomato which was valid for 30 days only. Due to the covid lockdown zomato stopped working and i wasnt able to use my code. After zomato opened again i raised an issue with the customer service and they said they would renew the promo code but that doesnt happen and when im trying to contact im unable to do that. Very very pathetic service. I definitely want my refund back. Post your Comment | ||
| Respond | Restaurants & Bars | |
Zomato — cheating regarding refund | ||
C chetanoh on May 24, 2020 | ||
I have faced many issues with zomato back to back. But this is the recent one where i have received different order which... | ||
| Read comments | Food | |
Zomato — Inedible food delivered, no refund given | ||
A aman86agarwal on May 24, 2020 | ||
We ordered good from zomato as per the order receipt attached. One of the items wad totally undercooked and inedible, eating that would have made anyone can sick. Zomato customer support was contacted and told about the issue, but they did not do anything about it. Post your Comment | ||
| Respond | Food | |
Zomato — poor customer service agent talking in hindi | ||
A Aakanksha Ghosh on May 23, 2020 | ||
I have been struggling to get my refund and when i go to chat with your agents, all i get is copy paste answers with no solution. | ||
| Read comments | Food | |
Zomato — Missing ordered items | ||
Y yhiow on May 22, 2020 | ||
I had ordered for a ' me bucket ' from kfc through zomato today at noon i. E 22nd may 2020 at 1pm from registered account number [protected] But as per contents to be received in the me bucket i received only 1hot & crispy for which i had to pay more than 300 The 3 chicken strips were missing. Very pathetic experience i had goosebumps to eat the one piece received as skeptical on what really happened. Extra dips and 1hot & crispy is what we received Ordered me bucket Expected contents : 1pc hot & crispy with 3 delicious chicken strips & dips Received : 1pc hot & crispy with dips onlly When enquired delivery boy says he is unaware of contents in box told to contact kfc but unable to reach kfc very upset with this service Post your Comment | ||
| Respond | Food | |
Zomato — order never received, @prepaid payment | ||
E extreme.charge on May 20, 2020 | ||
Order details Order id [protected] Payment Paid : using card Date May 20, 2020 at 08:37 pm Never got delivered, pathetic service. Post your Comment | ||
| Respond | Food | |
Zomato — dominos cancelled the order due to unavailability but zomato gave no refund | ||
R Rajdeep Nogia on May 19, 2020 | ||
I placed an order for a pizza from dominos through zomato app, the pizza i ordered wasnt available at the dominos outlet at... | ||
| Read comments | Fast Food Restaurants | |
Zomato — Order not delivered and money deducted from my account | ||
H Harsh yadav 123 on May 19, 2020 | ||
I'm order hotel tulips My order not delivered And my money not return me Worst food delivery app Zomato My mobile number [protected] Post your Comment | ||
| Respond | Food | |
Zomato — Undelivered food and still got charged | ||
G Gaazi Halani on May 17, 2020 | ||
I din get the food delivered. No calls received from valet. The order was canceled No refund no re delivery... | ||
| Read comments | Food | |
Zomato — Two orders Delivered only 1 order no refund given | ||
S Supreethkumar on May 17, 2020 | ||
On 08 april 2020 i placed order on zomato from restaurant pizza peddlers for amount rs244. Orderid [protected] & orderid [protected].... | ||
| Read comments | Restaurants & Bars | |
Zomato — Delivered an order which was expiring in just 9 days | ||
S Shivanshu Bansal on May 16, 2020 | ||
My order no. On zomato is [protected]. I ordered a pizza cheese blend sauce 1kg pack. The pack delivered was just getting... | ||
| Read comments | Food | |
Zomato — Cancelled order in spite of prior communication | ||
S Shyam Dhivya on May 16, 2020 | ||
Dear team, Hope everyone are well and safe. Regarding the order no [protected]. I made an order for my parents... | ||
| Read comments | Online Shopping | |
Zomato — Money deducted twice from my account | ||
Z Zara Viegas on May 16, 2020 | ||
Dear zomato I had placed an order on the 6.05.2020 from kfc which got cancelled the order #. But the amount... | ||
| Read comments | Food | |
Zomato — unauthorised deduction of money | ||
R Rahul5385 on May 10, 2020 | ||
On 10th may 3:15pm i get a notification that rs.675 is paid to zomato via paytm, which i haven't done, i had a word with paytm... | ||
| Read comments | Banks | |
Zomato — chicken item delivered instead of egg | ||
E Enanko Mazumder on May 6, 2020 | ||
With respect to Order [protected], Zomato have delivered chicken item instead of egg item. Due to corona atmosphere I am abstain... | ||
| Read comments | Food | |
Zomato — got rotten vegetables and shop from where I ordered does not exist | ||
D Druv200 on May 3, 2020 | ||
I had ordered vegetables from zomato from daily basket, ina colony amritsar. To my surprise order which was delivered was... | ||
| Read comments | Food | |
Zomato — not refunding the balance amount for missing items | ||
M mvnaresh9999 on May 2, 2020 | ||
Not giving refund amount for missing items in the order, no proper reply and response from the customer service. O toll free... | ||
| Read comments | Online Shopping | |
Zomato — not refunding the balance amount | ||
M mvnaresh9999 on May 2, 2020 | ||
Not giving refund amount, paid 1390 in zomato grocery app, received 830 worth items and same is there in the bill also. Remaining balance is not credited to my account and customer care person tells me that they cannot give the money back. Post your Comment | ||
| Respond | Online Shopping | |
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