Zomato Customer Care
Zomato Media Pvt. Ltd.
Customer satisfaction rating: 11%
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4264
COMPLAINTS

Zomato Customer Care

Zomato Media Pvt. Ltd.

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Address
139-P, Sector 44
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1636
down
742
up
934
down
410
up
892
down
413

Additional info

United States
+1 844 896 6286 

United Kindgom

+44 20 3095 4951

Australia

+61 450 266 295

South Africa

+27 871 352 196 


Key Executives

Mr. Deepinder Goyal
Chief Executive Officer, Co-Founder and Director

Mr. Pankaj Chaddah
Co-Founder and Director

Ms. Surobhi Das
Chief Operating Officer

Mr. Gunjan Patidar
Chief Technocrat



View More Information...

Customer satisfaction rating
11%
Complaints
4264
Pending
0
Resolved
463
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So far so good - The company responded to our notifications and is working on resolving complaints.

Zomato Complaints & Reviews

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 Afsina Arafa on May 27, 2020
Ordered pizza from sijis pizza street, trivandrum on 25th may 2020 at 7.40 pm did up payment using debit card and recieved a message saying rs.382 deducted from my account. But zomato screen showed payment incomplete and did not receive the order.

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    Complaint comments  RespondComplaint category Food

    Zomato — pathetic food quality served by kabuliwala through zomato

     [email protected] on May 26, 2020
    My husband had ordered food from this restaurant by the name kabuliwala at chinar park (Address: chinar park, tegharia, rajarhat,...
    Complaint comments  Read comments Complaint category Food

     Priya kaza on May 26, 2020
    I was given a promo code for spoiled food in zomato which was valid for 30 days only. Due to the covid lockdown zomato stopped working and i wasnt able to use my code. After zomato opened again i raised an issue with the customer service and they said they would renew the promo code but that doesnt happen and when im trying to contact im unable to do that. Very very pathetic service. I definitely want my refund back.

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      Complaint comments  RespondComplaint category Restaurants & Bars

      Zomato — cheating regarding refund

       chetanoh on May 24, 2020
      I have faced many issues with zomato back to back. But this is the recent one where i have received different order which...
      Complaint comments  Read comments Complaint category Food

       aman86agarwal on May 24, 2020
      We ordered good from zomato as per the order receipt attached. One of the items wad totally undercooked and inedible, eating that would have made anyone can sick. Zomato customer support was contacted and told about the issue, but they did not do anything about it.

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        Complaint comments  RespondComplaint category Food

        Zomato — poor customer service agent talking in hindi

         Aakanksha Ghosh on May 23, 2020
        I have been struggling to get my refund and when i go to chat with your agents, all i get is copy paste answers with no solution.
        Complaint comments  Read comments Complaint category Food

         yhiow on May 22, 2020
        I had ordered for a ' me bucket ' from kfc through zomato today at noon i. E 22nd may 2020 at 1pm from registered account number [protected]
        But as per contents to be received in the me bucket i received only 1hot & crispy for which i had to pay more than 300
        The 3 chicken strips were missing. Very pathetic experience i had goosebumps to eat the one piece received as skeptical on what really happened. Extra dips and 1hot & crispy is what we received

        Ordered me bucket
        Expected contents : 1pc hot & crispy with 3 delicious chicken strips & dips
        Received : 1pc hot & crispy with dips onlly

        When enquired delivery boy says he is unaware of contents in box told to contact kfc but unable to reach kfc very upset with this service

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          Complaint comments  RespondComplaint category Food

           extreme.charge on May 20, 2020
          Order details
          Order id
          [protected]
          Payment
          Paid : using card
          Date
          May 20, 2020 at 08:37 pm

          Never got delivered, pathetic service.

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            Complaint comments  RespondComplaint category Food

            Zomato — dominos cancelled the order due to unavailability but zomato gave no refund

             Rajdeep Nogia on May 19, 2020
            I placed an order for a pizza from dominos through zomato app, the pizza i ordered wasnt available at the dominos outlet at...
            Complaint comments  Read comments Complaint category Fast Food Restaurants

             Harsh yadav 123 on May 19, 2020
            I'm order hotel tulips
            My order not delivered
            And my money not return me
            Worst food delivery app Zomato

            My mobile number [protected]

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              Complaint comments  RespondComplaint category Food

              Zomato — Undelivered food and still got charged

               Gaazi Halani on May 17, 2020
              I din get the food delivered.
              No calls received from valet.
              The order was canceled
              No refund no re delivery...
              Complaint comments  Read comments Complaint category Food

              Zomato — Two orders Delivered only 1 order no refund given

               Supreethkumar on May 17, 2020
              On 08 april 2020 i placed order on zomato from restaurant pizza peddlers for amount rs244. Orderid [protected] & orderid [protected]....
              Complaint comments  Read comments Complaint category Restaurants & Bars

              Zomato — Delivered an order which was expiring in just 9 days

               Shivanshu Bansal on May 16, 2020
              My order no. On zomato is [protected].
              I ordered a pizza cheese blend sauce 1kg pack. The pack delivered was just getting...
              Complaint comments  Read comments Complaint category Food

              Zomato — Cancelled order in spite of prior communication

               Shyam Dhivya on May 16, 2020
              Dear team,

              Hope everyone are well and safe. Regarding the order no [protected]. I made an order for my parents...
              Complaint comments  Read comments Complaint category Online Shopping

              Zomato — Money deducted twice from my account

               Zara Viegas on May 16, 2020
              Dear zomato

              I had placed an order on the 6.05.2020 from kfc which got cancelled the order #. But the amount...
              Complaint comments  Read comments Complaint category Food

              Zomato — unauthorised deduction of money

               Rahul5385 on May 10, 2020
              On 10th may 3:15pm i get a notification that rs.675 is paid to zomato via paytm, which i haven't done, i had a word with paytm...
              Complaint comments  Read comments Complaint category Banks

              Zomato — chicken item delivered instead of egg

               Enanko Mazumder on May 6, 2020
              With respect to Order [protected], Zomato have delivered chicken item instead of egg item. Due to corona atmosphere I am abstain...
              Complaint comments  Read comments Complaint category Food

              Zomato — got rotten vegetables and shop from where I ordered does not exist

               Druv200 on May 3, 2020
              I had ordered vegetables from zomato from daily basket, ina colony amritsar. To my surprise order which was delivered was...
              Complaint comments  Read comments Complaint category Food

              Zomato — not refunding the balance amount for missing items

               mvnaresh9999 on May 2, 2020
              Not giving refund amount for missing items in the order, no proper reply and response from the customer service. O toll free...
              Complaint comments  Read comments Complaint category Online Shopping

               mvnaresh9999 on May 2, 2020
              Not giving refund amount, paid 1390 in zomato grocery app, received 830 worth items and same is there in the bill also.

              Remaining balance is not credited to my account and customer care person tells me that they cannot give the money back.

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