Zomato Complaints & Reviews

I, Akshay, age 27 years, resident of Gandhidham, would like to lodge a written complaint regarding a road accident that occurred on 26th October 2025 near Rotary Circle, close to Indian Oil Petrol Pump.

At around 2:30 to 2:45pm, a vehicle (scotty) bearing registration number GJ12EL0003, driven by Mr. Abdul Sama (age 17 years), collided with my motorcycle Honda CBR 150.

As per my observation and the statement...

ORDER ID NO - [protected]
DATE-19.09.2025
LOCTION - SURAT
FOOD - DRY MANCHURIAN
sir mene 19.09.25 to evening me 6.15 pm ko zomato me order kiya the dry manchuria ka . order hone ke bad delivery ka time 79 mint bata raha tha to mene 6.20 pm ko order cancel kar diya tha .. sir mere 236.75 rs charge refund nhi kiye he zomato company .. sir please my amount as soon as possible .. i request yor sir please refund my...

I have made a payment of ₹197 through both online and offline methods, but it is not reflecting on Zomato’s account. Kindly process my refund....

Regarding order ID [protected]

I have added my brother's address in "add new address" but due to Zomato app glitch that got added into my old address as combined address of 2 different address 25 kms apart.

Immediately within a minute I cancelled the order, no preparation started no delivery boy assigned to me then how could in a minute of cancellation you can charge the whole 468.80 amount as cancellation charges and in reason you say "WE CANCEL WHOLE AMOUNT TO COMPENSATE OUR RESTAURANT AND DELIVERY PARTNER" when no partner was assigned and no preparation started .

You can just go and check the order time and order cancellation time. This is just an excuse from zomato side to fool the customers and the most disgusting thing is I cannot get a chat or call option from support to address the issue. I had to send 10 mails for such a small thing.

Kindly refund the cancellation charges as this isn't fair .I again add - within a minute the order was cancelled so please don't bring your policy here.

Order Id - [protected]
Order was delivered to wrong location, after that I got call from delivery partner and support team. Before sharing location they cancelled order with full cancellation charge. Amount -403.82

Order id - [protected]
Order was cancelled by mistakenly due to app issue. Immediately dropped email to [protected]@zomato.com to reprocess or reorder that cancelled order. That to order was in just ordered state when I got cancelled, But no response from the team and no refund. Amount - 672.80
Cancelled with full cancellation charge.

Please take serious action on zomato. They, re fooling the customers

Through Zomato app, I ordered Sweet Curd on 20.7.2025 along with other 3 items. While I don't have any objection to the prices charged for those 3 items, the price for 200 gm of sweet curd charged at Rs.295/- is abnormally high and hence unacceptable. Please note I personally contacted the sweet shop from where the sweet curd was supplied and they have informed that they sell sweet curd at Rs.300/- per kg. and not at Rs.295/- per 200...

Zomato – A Platform That Rewards Fraud Over Customers
I never thought I’d say this, but Zomato has officially lost my trust.

On 21st July 2025, I placed an order from Taste of Tandoor through Zomato (Order ID: [protected]). After waiting two hours, the app marked my food as “delivered.” But nothing arrived.

I contacted the restaurant, who shared the delivery rider’s number...

Respected Sir/Madam,

This Is To Bring To Your Notice That The Pizza Hut :~ Chicken Supreme (Medium, Stuffed Crust - Maxx] x 01 Quantity For The {Order ID/Number :- #[protected]) Has Been Delivered In Completely Rotten /Spoiled Condition By Your Zomato Delivery Agent Which Is Completely Unacceptable As It's Totally Inconsumable...!!! I Hope That Sir/Madam, You Yourself Can Understand Such An Unexpected Incident Which Raise The...

Respected Sir/Madam,

I am writing to express my disappointment and frustration regarding a rejected order (Order ID: [protected]) placed on June 13, 2025, for ₹654.40 via UPI. Despite the order being rejected, I have not received the refund amount till date.

Details of the Order:
- Order ID: [protected]
- Date of Order: June 13, 2025
- Amount: ₹654.40
- Payment Method: UPI
br...

Dear Zomato Support Team,

I'm writing to bring to your attention that I haven't received a refund for my order #[protected], which was placed on June 13, 2025, and was rejected. Despite being informed that the refund was re-initiated on June 16, 2025, I still haven't received the amount of ₹654.40 in my UPI account.

Order Details:
- Order Number:[protected]
- Date of Order: June 13, 2025br...

I raised a complaint regarding my order placed on 26th May 2025 (Order ID: #[protected]). The order included an item – Unni Appam, which was charged at ₹74, but upon delivery, I found it to be a packed item with an MRP of ₹52.

I immediately reported this issue, and your team assured me that a customer executive would contact me within 48 hours. However, there was no response from them then I sent a mail on 31st May...

My self ankit ramteke My id was terminated since aug 2024 i log ticket from app but it could not be activate.

Fe1969222
Nagpur...

I have worked for almost 2 years and now my id is terminated please remove that termination as fast as possible and its showing that i had denied few orders thast why my id is terminated but there is nothing like that the restaurant was closed and the custo.er service people did wrong actions
id number - FE3461287...

I had ordered food from a restaurant through Zomato, and it tasted absolutely horrible and made me sick. We tried to contact the food joint first, but they didn't call back after they said they would discuss it, and they wouldn't pick up further calls.
We tried to contact Zomato customer service finally, but their bot would leave useless apologies and promises and not even connect you to a customer service associate, even after you...

Hi team,

Zomato have very unprofessional services. I had placed order on their website which took almost an hour to reach me. I ordered this and informed delivery boy to deliver this order without making calls as i might be on work call as i was working from home. Still he called me and cancelled my order whereas my address was absolutely correct and zomato charged me total paid amount 168 inr as cancellation charge this is...

Free delivery promised on Zomato gold but it is not free,

I tried ordering through zomato in Erode amman mess restaturant chennai,
upon ordering i got prompt to subscribe Zomato gold, which i did to avail free delivery which it did not and there is no option for me to get a refund of the zmount which i paid

I am writing to express my concern regarding the recent charges applied to my deliveries, even though I have subscribed to Zomato Gold, which explicitly promises "unlimited free delivery."

I have been using the Zomato Gold membership with the understanding that this would cover delivery charges, as advertised. However, I was recently charged for delivery despite my membership, which I believe goes against the terms of the service.

Could you kindly clarify why these charges were applied and whether this is an error? I would appreciate it if you could look into this matter and rectify the issue.

I look forward to your prompt response and a resolution to this concern.

Thank you for your attention to this matter.

I tried pinging Zomato chat support, it does not connect to agent

I have bought this Zomato gold today, refreshed my account and ensured that Gold membership reflected yet delivery fee is not waived off.

this is not correct. it is misleading.

Contact me @[protected]
Name : Ijaz

Food ordered was heavy spicy and lot of chilly made my heart burn and I already mentioned in my ordered instructions that no chilly & less spice and still the made it so spicy and top of it so many forceful taxes and donations & I had to edit the bill section as I'm paying for the food and not getting it free of cost from any food banks....

Hi team,
This is Prashanth Aedem. I am working with your Company last 3 month my ID was terminated. And I give message from your side for reactivate my account. Kindly request you to please activate my ID as soon as possible. Iam a Medical student part-time iam using zomato Next month I have to pay emi pls kindly solve the issue
My Id:FE4926094...

Sir my profile verification is pending waiting time is 6 hours had 23 hours still pending my Id is FE5256483 please resolve this problem thank you
ID- FE5256483...

Zomato app has an issue which even uber and ola have resolved in their apps. I ordered a food item and I could see that default address was 30 kms away and I immediately went to change the address and app did not allow me. I had chat with zomato care and they could not resolve. Then I spoke to the restaurant and even offered that I can pay for additional delivery charge and they refused, then I had to cancel my order worth rs. 688.02 and reorder around my nearby location. My order no was [protected] dated 31-Jan-25, 9.50 pm. My phone [protected].

I am sure nazeer would have given this to another customer :)