Zomato Complaints & Reviews

Subject:Urgent Complaint Regarding Undelivered Orders and Refund Issue
To:Zomato Support
Dear Zomato Support Team,

I am writing to raise a serious and high-priority complaint regarding my experience with two consecutive orders placed on Zomato last night.

On [insert date], I placed an order at 8:32 PM from Hotel Chul Mutton for Chicken Biryani. Despite waiting for over an hour, the order was not...

I ordered idli sambhar, pav bhaji and gulab jamun from zomato. But the restaurant owner only give pav bhaji and gulab jamun in order and idli is missing. Delivery boy calls me and tell me that restaurant owner given half order and tell to deliver it and not to tell me about Missing item. Even restaurant owner switched off his phone
Also zomato costumer support not responded to the delivery boy and me. After that order is delivered...

I am writing to formally raise a serious complaint regarding my latest order from Zam Zam, where I had ordered 2.5 kg of sweets.

Shockingly, we discovered a metal object inside the sweets. This is an extremely serious matter, as it could have led to fatal injuries. A person consuming this could have resulted in a life-threatening situation. Such negligence in food safety is completely unacceptable.

When I escalated...

I ordered food on Zomato, but I did not receive my order. I raised a support ticket, and they asked me to send an email regarding the issue. I sent the email, and first I received an automated reply saying they would respond within 24 hours.

Later, I received a response stating that after reviewing my order details, they are unable to take further action.

My money has been deducted, but I did not receive the...

I have already raised this issue with Zomato Customer Service and with no resolution from them, I am escalating this now. I placed the Order on February 16 and then went back to edit the order to add a few more items. The Zomato app had a technical glitch and the order got cancelled. I immediately contacted the restaurant and they confirmed that the payment was not received by them nor the order was not processed. I also immediately contacted...

Please unblock my id i am working from very long time..my id blocked due yo high denial but i promise i will never do this mistake again in my life..
My FE ID:-4713114...

I had ordered food from Chowman in Russel Street Kolkota on 21/11/25 Order no ( [protected]). when the food did not arrive even after one hour I phoned the restaurant and they said the delivery person from Zomato had not turned up . finally the food was delivered by the delivery person from the restaurant after one and a half hours of placing the order with Zomato.

Very irresponsible of zomato. no one had even bothered to contact...

I’m writing because your delivery service today was an absolute mess. I ordered a pizza, and your delivery guy didn’t even bother coming to my door. No call, no message, nothing. Instead, he handed my order to some random person who just said it was mine. How is that even acceptable?

I paid for my food and I didn’t receive anything. This is irresponsible and careless.

I want a full refund...

My order (ORDER ID [protected]) was cancelled due to a location mismatch, even though I had entered the correct address and the delivery partner did not reach out properly. I did not receive my order, but the amount of Rs 635 has also not been refunded. Your agent refused to help in this matter by saying that food got wasted and delivery person's time was wasted as well but I also suffered a huge loss. Neither I got my order nor I got my refund...

I, Akshay, age 27 years, resident of Gandhidham, would like to lodge a written complaint regarding a road accident that occurred on 26th October 2025 near Rotary Circle, close to Indian Oil Petrol Pump.

At around 2:30 to 2:45pm, a vehicle (scotty) bearing registration number GJ12EL0003, driven by Mr. Abdul Sama (age 17 years), collided with my motorcycle Honda CBR 150.

As per my observation and the statement...

I have ordered yesterday from Zomato by the restaurant named as Wendy's Burger and the food was cold and spoiled whereas I ordered peri peri fries and I received plain fries with an awful taste and smell.
I paid 481 rupees for the order and when I complained on the mail of Zomato provided i.e. [protected]@zomato.com, they issued me a refund of only 80 rupees.
They are just scamming the customer in the name of food delivery platform.br...

We waiting more than 10 days for refund,

RRN[protected]

I checked with Bank side still my food refund received...

ORDER ID NO - [protected]
DATE-19.09.2025
LOCTION - SURAT
FOOD - DRY MANCHURIAN
sir mene 19.09.25 to evening me 6.15 pm ko zomato me order kiya the dry manchuria ka . order hone ke bad delivery ka time 79 mint bata raha tha to mene 6.20 pm ko order cancel kar diya tha .. sir mere 236.75 rs charge refund nhi kiye he zomato company .. sir please my amount as soon as possible .. i request yor sir please refund my...

I have been ordering from ZOMATO by seeing their PRICE MATCH guarantee information on their app but now i realize everything was a SCAM. It was nothing but a MISLEADING INFORMATION provided by the COMPANY to attract people to order from their app. They are charging almost INR 300 more for each dish and every order and on top of that they are charging again some fees like platform fee delivery fee partner fee ETC. Please take action against...

Dear Zomato Support Team,

I would like to bring to your notice that for my recent order, I have made the payment twice – once through the Zomato app and once directly to the delivery person thru to UPI.

Details of my order are as follows:

Order ID: [#[protected]]

Date & Time: [01/09/205 & 8:30 pm]

Amount Paid: [109]

Payment Mode: [UPI]
br...

I have made a payment of ₹197 through both online and offline methods, but it is not reflecting on Zomato’s account. Kindly process my refund....

Regarding order ID [protected]

I have added my brother's address in "add new address" but due to Zomato app glitch that got added into my old address as combined address of 2 different address 25 kms apart.

Immediately within a minute I cancelled the order, no preparation started no delivery boy assigned to me then how could in a minute of cancellation you can charge the whole 468.80 amount as cancellation charges and in reason you say "WE CANCEL WHOLE AMOUNT TO COMPENSATE OUR RESTAURANT AND DELIVERY PARTNER" when no partner was assigned and no preparation started .

You can just go and check the order time and order cancellation time. This is just an excuse from zomato side to fool the customers and the most disgusting thing is I cannot get a chat or call option from support to address the issue. I had to send 10 mails for such a small thing.

Kindly refund the cancellation charges as this isn't fair .I again add - within a minute the order was cancelled so please don't bring your policy here.

Order Id - [protected]
Order was delivered to wrong location, after that I got call from delivery partner and support team. Before sharing location they cancelled order with full cancellation charge. Amount -403.82

Order id - [protected]
Order was cancelled by mistakenly due to app issue. Immediately dropped email to [protected]@zomato.com to reprocess or reorder that cancelled order. That to order was in just ordered state when I got cancelled, But no response from the team and no refund. Amount - 672.80
Cancelled with full cancellation charge.

Please take serious action on zomato. They, re fooling the customers

Through Zomato app, I ordered Sweet Curd on 20.7.2025 along with other 3 items. While I don't have any objection to the prices charged for those 3 items, the price for 200 gm of sweet curd charged at Rs.295/- is abnormally high and hence unacceptable. Please note I personally contacted the sweet shop from where the sweet curd was supplied and they have informed that they sell sweet curd at Rs.300/- per kg. and not at Rs.295/- per 200...

Zomato – A Platform That Rewards Fraud Over Customers
I never thought I’d say this, but Zomato has officially lost my trust.

On 21st July 2025, I placed an order from Taste of Tandoor through Zomato (Order ID: [protected]). After waiting two hours, the app marked my food as “delivered.” But nothing arrived.

I contacted the restaurant, who shared the delivery rider’s number...