ITC Complaints & Reviews

I was eating farmlite high fiber whole grain biscuits and found something that looked like cockroach leg and when we had a good look it was an entire thing there. I have kept the biscuit and the packet for proof also i have emailed it to the itc consumer service email twice and haven't received an answer. Instead the reply i got was my email only, same thing happened the second time. I just want an refund and am willing to return the cockroach stuff back. Kindly take this issue into consideration.

We are regular users of Annapurna Select Attack for last many years. For the first time the quality is substandard. Batch No O4A. H packed 7th April 2019 - complaint chapatti prepared becomes hard in few minutes and becomes difficult to chew. Also taste is not good. It was really surprising as the flour is of very sub standard quality. What should I do.

Dear Sir/Madam

I was thinking outside food is not healthy and thats changed completely today. Its very annoying to see a dead cockroach in my 10kg aashirvaad atta. We usually get the same brand atta every month but today it was shocking to see a dead cockroach in Atta when my wife trying to make chapathi's. Now how hygienic is your product is my question and what guarantee are you giving for customer health when we are using your product.

Please take some action on this and i really doubt if i ever buy atta again from aashirvaad.

Thanks in advance

Bill Date - 25 May 2019
5kg Atta ITC Aashirvaad Select
Batch Number - 07BH
Packed Date - 7 May 2019

On opening the sealed 5kg pack of ITC Ashirvaad atta with packaged date of 7th May 2019, found hundreds of LIVE worms. Due to their white in colour they were a bit difficult to identify.
Made a complaint to ITC as well on Social Media, ITC agreed that the pack had infestation but the only resolution they had was to replace the pack and close the complaint, without any further investigation. Is this the way the big brands deal with our health? Why is taken so lightly? Why ITC does not take a proper responsibility to get the Food tests done?
On top of it, their Marketing head - Suresh is calling and using abusive language and threatening to return the packet back and close the case because as per him replacing the infected pack with a new pack ends ITC responsibility and I should stop putting it on Social media. He also asked me to take the complaint off from the Social Media.
ITC is just trying to play with the evidence to save its name.
Need proper check done with the reason behind the infestation and why was the costliest and such a big brand so irresponsible and careless to let such stuff happen?

01:55 our food arrived (dal makhani with paranthas) it came in a plastic tray which had no tray mat no condiments nothing .Not even onions were there along with the food . It was just daal bowl and parantha on a large plastic tray without any liner . On 10th July 10:10 in the morning we went for the breakfast buffet, there was no table available for us . We had a conversation with lady standing on a podium who asked us to wait for 5-10 min . I understand it was a rush hour but atleast the staff could have been more polite . I am a loyal customer of ITC . My expectations were really high and I all u got to experience was this.

My From Shri Ganesh Fancy stores, Gen. & Prov., i purchase your itc food items complete range from him, services poor and i have closed my own firm gst and changes to new i am requesting him from past 6 months to change it but he is not looking after this matter and he provides me bill from another name and not listeni g to it anytime just make reasons and behaves in a very bad manner.
its my humble request to look after it as soon as.

I purchased sunfeast yuppie noodles from bigbazar in hassan.. The displayed offer on pack is get free spoon nd fork but when i open the pack after removing the noodles i get to know that the spoon and fork are missing.

Kindly send me new pack with spoon nd fork to this address..
Dr. Srikanth sdm college of ayurveda and hospital, hassan, karnataka 573201.
[protected]

I've been smoking classic ice burst for almost two years now, the recently manufactured ice burst definitely have some problems. The taste has somehow changed, the ice burst pods smell very bad, this a consistent issue. The defected packs i got were manufactured on 03/0419. 05/01/19, 23/04/19 and the latest 15/05/2019, please look into it, i'm not talking about single packs i may have tried at least twenty different packs produced on those particular days and they all had the same problem. The one's produced on 09/04/19 were really good, so i'm pretty sure it's a manufacturing problem, kindly address this issue as soon as possible.

I recently purchased a packet of sunfeast nice biscuits and gave it to my son for morning breakfast. It was only when he ate couple of biscuits and complained about it i checked and realised the packet was full of small live worms. Worms were all over the biscuits and also in the packet in huge quantity.

My son then started vomiting and felt really sick. I am really shocked with the lack of quality control at such a reputed company and brand. A quick search at google reveals it's a regular occurrence so doesn't look like the company is at all serious about quality checks.

I would like to register a complaint with the consumer protection forum and would request that the product production be stopped until an independent enquiry is conducted and provide quality assurance to the customers.

I would also like to hold the itc board of directors accountable for this regular breach of customer trust and allowing the company to put the health of customers at risk.

Product details are below:

Product: sunfeast nice

Batch no: 03:15 1c08

Mfg date: 13/12/2018

I have also called the itc helpline and logged a complaint. The tracking no is 33274.

Would appreciate prompt action on the matter.

Regards
Saurabh gupta

My order as generate on wednesday[protected] for savlon 50ml 24pc to bharat [protected]

I was expecting to take delivery of the item on 02-05-19, but at present i have still not received the goods. Failure to deliver within a reasonable time
Time is now essential. Please deliver the item as soon as possible.
Order is not deliverd by ur delivery man due to some stupid reason
I must need savlon to complete my order of first aid box of 25pc due to which i was not able to process my order and being late
Plz reply

I ordered some classmate notebooks and i have already paid for them and now the seller isn't replying to any of my emails. I don't even know if the seller will deliver my order. I even complained about it on the classmate complaints section but there was no reply. I even called at the office but no one picked up the call. I would like you to look in this matter.

I've purchased one litre packet of b natural litchi juice having batch number b1ln141218 from flipkart.

Today when we opened it for consumption, colour of the juice was not found normal. We checked the packet and found tetrapack top seal was not intact.

Can you please look into the issue at your production end and get this checked.

Regards
Mani agarwal
[protected]

Dear sir/ma'am

I, aushim gupta, am the proprietor of 'superfoods co.' departmental store the address of which is 'g1, g2, plot no 5, sector-11, pocket-4, dwarka, new delhi-110075.

I generally receive stock from the itc distributor named 'faridabad marketing'.

I want to complain that i have not received any stock of itc for almost the past three months. No salesman has visited to take order for the past two months and i have almost no existing stock and am forced to turn away customers. There is no response from any itc representative in my surrounding area.

Thank you,

Dear sirs,
It may kindly be noted that dividend warrant for the year ending 31st mar 2012 has not been received/misplaced.
The indemnity bond for the same along with other documents as desired has been sent to your 'investor service cent re, itc limited, 37 j. L. Nehru road. Kolkata 700071. By registered post on 01.04/2019. Kindly arrange to check from your end the status of the same so that i may receive the said unpaid dividend
Thanking you

Yours faithfully
Aparnarani mandal folio no in302105/10063897

Please resolve these following issues has been faced by m/s mahajan store rz 46a/9 street no.2 main sagarpur new delhi-110046. It has been 2 years now your company has been taken order from shop and not delivering it on time. We have waited for some days for this to be sorted, but when i call the salesman for order everytime he said that your shop is closed when i came, but our shop has never been closed and they lied, cheated everytime. So i have called many time with your company executives that they will help but nothing goes right. I have been frustrated with your company service, after that i have not ordered anything. So please look into this above matter and take further course of action. I look forward for your positive reply.

Sanjeev mahajan
[protected]

Sir,
I am a shop owner in mmm hall, indian institute of technology kharagpur. A salesman of itc (Somen) had fought with me in january. After that, mr. Panda came to me on the same day and told me he will come later after some days to solve the dispute and i had given them my order of around 25000 rupees monthly. I had not received any order till that. The salesman is taking orders from the neighbouring shop but has not yet take given me order because of his personal ego.

Kindly look into the matter as soon as possible and please give me the contact number of the branch manager.

Regards
Himangshu jana
Shopkeeper
Mmm hall
Iit kharagpur
721-302

My name is burla rama rao, i have a shop in khammam, telangana.
In my town itc dear is not responding to our order please, try to take action. Even we are giving cash on delivery, delar is not responding properly. Our counter sale per month is around more than 50000 on itc product.

Please respond as quick as possible

My contact details

B. Rama rao
+91 [protected]
Naveenburla. [protected]@gmail.com

My shop address is

Raghavendra kirana and general stores
Mamatha hospital road
Beside winfield school
Khammam - 507002
Telangana

This is with reference to aashirvaad aata of 2kg that i had purchased from big bazaar vasai (West). Today to my dismay i found small worms in the aata moving around. Seeing them made me feel terrible that how can i trust a branded company like itc. I want to ask them how can you all take people for granted for such irresponsible act of yours. We consumers trust you and you all take us for a ride at the cost of our health. I want to know how itc is going to justify itself for the same. I want consumers like me all around please think twice before buying itc products. I am waiting to hear from itc what steps they are going to take on this.

The details of the product are as follows:

Name: ms shibi nair
Postal address; b/208, new surya apt, k. T village, diwanman manickpur, vasai (West). Dist palghar 401202
Contact number: [protected]
Batch code & pkd date: 04b. M4 /22nd dec 2018
Mrp / net weight: rs 98 / 2 kg

I still have a packet of 1kg which i have not used. And i fear i will have to face the same in that too.

My daughter while eating a dark fantasy biscuit found that inside the biscuit was a plastic sheet type material, when i checked was confirmed that the material is plastic, how can your company be so careless as have plastic sheet like material in your biscuit manufacturing room.

What if my daughter had eaten the entire biscuit and swallowed the plastic with it. I shudder at the thought also. Im attaching images of the biscuit taken by me.

I do not have the box packing which contains 6 pcs separately wrapped in a wrapper but have kept the wrapper with me.

We r supermarket named home hub in kanpur, kalyanpur panki road from 1 year.
We never rec any payout from distributor from inception, every week merchandiser comes and he promises that next week he will provide details.
Even no company executive visit the market so we can sort out our issues with them.
It seems comoany doesnt care for small retailers