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ITC Complaints & Reviews

1.4
Updated: Nov 5, 2025
Complaints 607
Resolved
100
Unresolved
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ITC reviews & complaints page 26

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S
Sunil Keshwani
from Visakhapatnam, Andhra Pradesh
Jun 15, 2017
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Address: 400708
Website: itcportal.com

I bought a yippee noodles magic masala from dmart, when i opened the pack at home i found insects in 2 cakes of noodles, i contacted dmart and they complaint this issue to itc and then someone came from itc to my place and took that packet from me and gave me some other product of itc in place of that, but that's not fair i don't want things should end like this i want some action against them, and i have the batch number of that packet, please take some action.
Contact - [protected]
ITC customer support has been notified about the posted complaint.
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    B
    Bhatiakapil63
    from Gurgaon, Haryana
    Jun 12, 2017
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    Address: New Delhi, Delhi, 110096

    I have purchased aashirwad atta from gupta general store on 2nd june 17 but opened it yesterday evening and found tiny black insects in it. I am regular consumer of aashirwad atta but this is the first time i found such thing in it. Request you to kindly replace this with another one. I am sending some photographs for your kind perusal.
    Thanks in anticipation
    +3 photos
    ITC customer support has been notified about the posted complaint.
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      S
      Sailata
      from Bengaluru, Karnataka
      Jun 7, 2017
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      Address: 560097
      Website: Itc consumer forum

      Last so many years i am regularly using ashirwad atta. Recently i purchased 10 kg ashirwad atta from near by shop in bangalore. After making chapati we found higher percentage maida it seems. My main doubt maida and atta cost almost same rate.!!!

      Sir/madam,

      Please look in to the matter serously and don' play with the life of people?

      Regards,

      Latha
      [protected]@gmail.com
      ITC customer support has been notified about the posted complaint.
      Dear sir/ madam
      dear sir/ madam mane itc copmany ki dwara ek samsung ka refrigrster gift mila tha but uska bill mujhe ajtak provide nai kiya gaya h mane sabhi tm and saslesman se bhi bola tha but unke dwara mujhe koi response nai mila hai so plz request fior u my gifted frefrigrate bill is provide me
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        R
        Ric Ahmed
        from Kolkata, West Bengal
        May 22, 2017
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        Address: 700039

        The shops and stall infront of city center salt lake kolkata all the stall and shops which they all keep itc product... Are charging more than mrp... As the mountain dew 200 ml bottle mrp printed is rs 10 but they are charging 12.. I askex them that u changing more they itc people charged them more to supply... Kindly reply
        My name is munir ahmed and my mobile no is [protected].
        ITC customer support has been notified about the posted complaint.
        Hi, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
        Hi Ric Ahmed, thank you for reaching out to us. Someone from our team will get in touch with you at the earliest.
        Dear customer care,

        We found the spider net inside the closed bag of 5 kg bag of ashirwad multigrain atta, images are attached for your reference.

        I also planning to send these image s to consumer forum.

        Thanks
        Prakher Gupta
        Scientist
        ISRO

        About mountain dew cold drink charged more than mrp - Comment #2749486 - Image #0
        About mountain dew cold drink charged more than mrp - Comment #2749486 - Image #1
        About mountain dew cold drink charged more than mrp - Comment #2749486 - Image #2
        About mountain dew cold drink charged more than mrp - Comment #2749486 - Image #3
        About mountain dew cold drink charged more than mrp - Comment #2749486 - Image #4
        About mountain dew cold drink charged more than mrp - Comment #2749486 - Image #5
        About mountain dew cold drink charged more than mrp - Comment #2749486 - Image #6
        About mountain dew cold drink charged more than mrp - Comment #2749486 - Image #7
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          S
          Swapna Kumar
          from Kanpur, Uttar Pradesh
          May 19, 2017
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          Address: Gorakhpur, Uttar Pradesh, 273001

          Dear sir,
          I am shubhlahb costumer and my shop name - shristi traders address - narsinghpur near khushwa building material, illhibhag, gorakhpur, (U. P).
          Sir kindly i beg to say that i am very disappointed with your company area salesmanger mr atul singh he could not hearing my problem and didn't receive any phone call.
          So, i am just hoping that give any response
          Contact no. [protected], [protected]
          Swapna kumar gupta
          ITC customer support has been notified about the posted complaint.
          Iam from dhar mp. Purchasing ur cigrts from ur authorized distributor he is not billing goods on fair rate, he use to give uus towo diffrnt bills and. Iam sendingbu both hamd made and computer bill given by him.i dnt want to spil ur brand name thts why i am frst making it sure to u . I can send u photo of bill plz reply

          Point issues and area sales manager mr atul singh - Comment #2743175 - Image #0
          Point issues and area sales manager mr atul singh - Comment #2743175 - Image #1
          I already submitted a complaint against the cigarette dealer of bhopal (mp). They still not cooperating with us. Kindly take action as soon as possible.
          Contact No. +91-[protected]
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            C
            chourasia15
            from Mundi, Madhya Pradesh
            May 17, 2017
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            Address: Bhopal, Madhya Pradesh, 462003

            We are seller of ITC Cigarettes. Your display board were displayed on my shop since long time. But due to arrogant nature of dealer n salesman and commission problem, he removed the display board and the salesman also not supplying the cigarettes. It affects my business. The TM is Mr Ritesh and Supervisor is Sachin
            Kindly take action asap.

            Banarsi Paan House
            2nd stop, Bhopal
            Contact No. [protected]
            ITC customer support has been notified about the posted complaint.
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              S
              Swapna Kumar Gupta
              from Kanpur, Uttar Pradesh
              May 12, 2017
              Resolved
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              Resolved

              Address: Gorakhpur, Uttar Pradesh, 273001
              Website: [email protected]

              Firm -shristi traders
              Address -narsinghpur near khushwa building material, illhibhag, Gorakhpur

              My name Swapna Kumar Gupta and I am shubhlahb costumer. My complaint for my point ruppess in which time this is given to me? And another is for area salesmanger Mr. Atul singh. He cannot come my shop anytime or any day or he responded my call any way. So, I am requested please give me any suggestions for that matter.
              Jun 12, 2017
              Complaint marked as Resolved 
              ITC customer support has been notified about the posted complaint.
              Verified Support
              May 12, 2017
              ITC Customer Care's response
              Dear Sir / Madam,

              Thanks for taking time to write to us. Your complaint will be forwarded to our concerned team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

              > Name & Contact Number

              Thanks & Warm Regards,
              ITC Cares Team
              Toll Free No.[protected]
              (Call us on any working day between 09:30 hrs. to 17:30 hrs. (Monday to Friday ))
              Email id: [protected]@itc.in
              Aug 13, 2019
              Updated by Swapna Kumar Gupta
              Same problem again. Complain against area sales manger mr.atul singh and mr.amit sirvastav..
              Contact no. [protected]
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                C
                Chandra Prasad Sahani
                from Ranaghat, West Bengal
                Apr 27, 2017
                Resolved
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                Resolved

                Address: Puri, Odisha, 752104

                Hello sir, actually i am from gudiapokhari, pipili, puri. I am a retailer and after so many request to your distributor they are just ignoring us. They are giving every item to my previous retail but after then they are not giving any kind of product of your company. Someone of your company staff visit my retail shop and told me that my problem will be solve shortly but after that someone was taking my order and didnt come yet so i hope you will solve my problem soon
                May 31, 2017
                Complaint marked as Resolved 
                ITC customer support has been notified about the posted complaint.
                Verified Support
                Apr 27, 2017
                ITC Customer Care's response
                Dear Sir / Madam,

                Thanks for taking time to write to us. Your complaint regarding non supply will be forwarded to our concerned team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                > Name & Contact Number
                > Complete Retail outlet address with pincode.

                Thanks & Warm Regards,
                ITC Cares Team
                Toll Free No.[protected]
                (Call us on any working day between 09:30 hrs to 17:30 hrs (Mon-Fri))
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                  B
                  Bishwadeep Agarwal
                  from Kolkata, West Bengal
                  Apr 13, 2017
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                  Address: 735207

                  I have bought bundels of wills navey cut packets..but they ar damped..to whome to return as no one is ready to take it back...Does Cigrate expires?? Is a big question now as no where in the packet or bundle expirey date is mentioned. The Distributor in the area i telling us to give return the product at half the price. Plz help me.
                  My contact number is [protected]
                  ITC customer support has been notified about the posted complaint.
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                    D
                    deepanshusidana
                    from Delhi, Delhi
                    Mar 29, 2017
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                    Address: Kolkata, West Bengal, 110009
                    Website: [email protected]

                    SIR
                    I OWNER OF GAURAV AGENCY OF NORTH DELHI, area - indra vikas colony
                    delhi -110009.
                    I wants to complaint about the distributor and the company as i am not receiving the money against the product display of food and soap division in our store from last 1 year.
                    And other store oweners are receiving there money on time.
                    details as follows :-

                    DISTRIBUTOR NAME RR TRADEX PVT LTD
                    ADDRESS- A 41 GT Karnal road industrial area delhi-110033
                    ASM- LOKESH JAIN
                    AREA INCHARGE - Kapil Aggarwal (foods)
                    AREA INCHARGE - Amit Bakshi (fiama)
                    SUPERVISOR - Amit Duggal (foods)
                    SUPERVISOR- Pawan (fiama)
                    ITC customer support has been notified about the posted complaint.
                    Apr 23, 2017
                    Nagarkar S. Ankit's response
                    Jar lebal not proper
                    Jar lebal not proper Sicky

                    Not receiving display money from last one year - Comment #2711892 - Image #0
                    Not receiving display money from last one year - Comment #2711892 - Image #1
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                      P
                      Prabhatw
                      from Bengaluru, Karnataka
                      Mar 29, 2017
                      Resolved
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                      Resolved

                      Poor Quality of AAshirvaad Atta

                      Address: 560043
                      Website: www.aashirvaad.com/Contactus.aspx

                      I bought Aashirvaad atta 5kg pack from one of the leading super market in Bangalore. The atta quality is very poor, it looks like lot of maida is mixed instead of 100% whole wheat atta.

                      Chappathi made out of this dough is not all tasty as like earlier. When I tried to contact the customer care by calling[protected]printed on the packet), the call is getting disconnected automatically after 15 seconds (after the voice mail;...
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                      A
                      Anusha vinay
                      from Rajahmundry, Andhra Pradesh
                      Mar 11, 2017
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                      Address: 533002

                      I bought bingo yumitos for kids in our home..i found fungal balls like things in packet..kids ate them n suffered with diarrhoea..these kind of things are unacceptable..they have to be punished n stop them manufacturing these type of quality less n harmful food..i have photos n packet with me still..i am gonna fight for this...so many innocent children are eating without knowing about these things..we shouldnt leave these people..i will post the pics in facebook..so dat everyone gets to know..
                      ITC customer support has been notified about the posted complaint.
                      Its a manufacturers defect which they wont accept it. Suggesting the consumer to file complaint with their area District Designated Officer (Food Safety) as it needs testing which has lead to diarrohoea. For more info follow : https://pesproppt.wordpress.com
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                        S
                        sachin kc
                        from Noida, Uttar Pradesh
                        Jan 28, 2017
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                        Address: Kolkata, West Bengal
                        Website: www.itcportal.com

                        Dear Sir/Mam,
                        My paan shop is in shakarpur, veer savarkar block, 23 chourasia paan bhandar, east delhi, delhi-110092, my contact no is [protected], name=sachin chourasia.
                        The distributor of ITC cigarette terminated the display 9 months back and said to us"company has closed your display and company won't give any money."
                        2 weeks back, representative of ITC came and given Gift for the new year and said "your display is not closed, please consult to the company head-office.
                        ITC Distributor is taking your display money".

                        kindly give us our cigarette display money of 1.5 year and resolve this issue ASAP.

                        thanks.
                        Sachin Chourasia
                        ITC customer support has been notified about the posted complaint.
                        Stokes are not Reciving From your deler from one week and they not paying my target money even though i finished thr targets There Are Some Pending Amount I cleared it Even They Talk Rudly sv Outlet Not Paying money
                        Sir
                        iam metro mart super market in moolakadai chennai
                        my itc distributer cortex sunfest biscute devison not comeing weekly one day
                        iam alredy complant my distributer point in two times agin he is not comeing
                        please you tack care
                        sales man name lakshman
                        he verry bad flow i talk any time not respcet my owner
                        I found a black plastic ring with about one inch in diameter in one of the the bingo yamitos packet with batch No: EQ05.

                        Cigarette display Issue with distributer(East delhi) - Comment #2705846 - Image #0
                        Sir, a contract take place between rahul provisional general store and your company through your agent who visited in dhuliya ganj (AGRA) for heiring of window for your products for 12 month @ 300 per month but after 2 month he did not make any payment to me (chandra mohan, owner of shop).

                        Please pay my full dues ASAP
                        Ph no. - [protected]
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                          J
                          Joy Jyoti
                          Jan 9, 2017
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                          Address: 1364

                          Dear itc,

                          We love your aashirwad aata.
                          Recently in denmark and other european countries kl duggar group is selling aashirwad aata. I am sure aashirwad is an itc brand and this company is illegally selling aata under this brand name. We hope you take action against this company so that we get only original authentic aashirwad aata.

                          You can reach me for more infor on +[protected]

                          Best regards,
                          Joy
                          ITC customer support has been notified about the posted complaint.
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                            S
                            sksonimb
                            from Udalguri, Assam
                            Dec 28, 2016
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                            Address: Kolkata, West Bengal, 700010
                            Website: www.itcportal.com

                            I purchased a sunfeast yipee noodles magic masala 70g, a brand owned by itc limited and found a worm in it.
                            I live in kolkata.
                            Really disappointed by the product quality.
                            I have registered a complaint with fssai along with the proven pictures and videos of the product.
                            I request the itc consumer forum to take action against these product issues and compensate me for the faulty product.
                            +2 photos
                            ITC customer support has been notified about the posted complaint.
                            Mar 31, 2017
                            [email protected]'s response
                            Hi Sir,
                            My name is Bijay kumar Basumatary, and my empl. ID No. A380244, Mobile No. [protected]. I try to log in to the portal, but I couldn't to have any option to log in to the portal. So I need help and direction please. I am Presently working in the consultancy of Ikya for 8th months. So I want to know about the rules and regulation of the consultancy. So please tell me I will ask one by one -
                            1/ what about the increment
                            2/what about leave
                            3/What about the resignation and how many days I have to report for notice period and how many days latter I can apply the PF settlement?
                            I want to know everything about those above mention.
                            Thanking
                            Regarding from
                            Bijay kumar Basumatary
                            The defective packaging of Britannia nutrichoice digestive against the reputation of company was not clear what type of biscuit supplied to customer.
                            Defective packaging
                            Hi Sir,

                            My name is Bijay kumar Basumatary and my Empl. ID. No. A380244.
                            According to massage I try to log in to Portal, But there I couldn't to have any option to log in. So I need help sir.
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                              F
                              fsheikh
                              Dec 4, 2016
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                              We have been using the aashirvaad select aata for many years now and can easily identify the difference from the good aata and the bad aata. We brought three bags of the same aata recently and when we opened the first bag we found that its way too smooth and has maida mixed in it since when we kneeded the dough it was way too sticky and unmanageable... The rotis werent as good as well because the aata had maida mixed in it. After this got over we opened another pack and that was perfect aata which we have been using for years - easy to kneed and rotis come out perfect.
                              We are are nri's living in the uae and we noticed how all bags of aashirvaad select are not of the same good quality. Please pay heed to all the mixing of maida that you have resorted to, because customers can make out the difference between whole wheat and maida mix!
                              ITC customer support has been notified about the posted complaint.
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                                J
                                jasimshaikh
                                from Mumbai, Maharashtra
                                Nov 30, 2016
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                                Address: Mumbai City, Maharashtra, 400614

                                Name Jasim shaikh
                                mob :+91-[protected]

                                To ITC
                                Regretting to inform that an insect was found in your product
                                It was disgrace and insulting for me as this was found by my myself (while i was having Dinner )

                                i want an action to be taken and a compensation to be given to me.

                                I've attached the pictures for your reference.
                                I strongly recommend you to revert ASAP
                                +3 photos
                                ITC customer support has been notified about the posted complaint.
                                Presence of insects in food product clearly shows the manufacturer / stockist / dealer has not followed Good Hygiene Practices in storing the product till it is consumed .Response of manufacturer (is 3% as posted in this site) will be to get the problematic product from the consumer so as to prevent further action on them. They will not respond to the post published here. Consumer is advised to file complaint with District Designated Officer (Food Safety) for regulatory action.
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                                  J
                                  Jnany
                                  from Ramapuram, Andhra Pradesh
                                  Nov 17, 2016
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                                  Address: Chennai, Tamil Nadu, 638111

                                  I purchased moms magic biscuits of CASHEW AND ALMONDS of ITC and experienced severe stomach ache. The product detail's are of batch H15 A and manufacturing date is 13/9/2016.I made complaint to company but they did not respond to the same.I request you to please take necessary action against these type of companies in order to protect public health.
                                  +2 photos
                                  ITC customer support has been notified about the posted complaint.
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                                    S
                                    shaibz
                                    Nov 9, 2016
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                                    Address: Pune, Maharashtra, 411001
                                    Website: itc

                                    Today I bought a gold flake lights cigarette and the shopkeeper guy
                                    Charging for 15 rs for one cigarette
                                    I told him that is smoke is for 13
                                    He was fighting with me
                                    I'm a regular smoker and I am smoking for last 8 year please look into this matter I want reply for this because they are frauding from us so see into this matter as soon as possible
                                    And address is 2422 East street Camp opp Chinese room restaurant pune 411001
                                    ITC customer support has been notified about the posted complaint.
                                    Hi, you could bring this to ITC quality team's notice, they are quick to respond. [protected]@itc.in is the email id and the toll free number [protected], it’s on the pack, it should help!
                                    Hey, mate! you could bring this to ITC quality team's notice, they are quick to respond. [protected]@itc.in is the id and the toll free number [protected], it’s on my pack, it should help!
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                                      G
                                      guve
                                      Nov 5, 2016
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110092
                                      Website: indian consumer complant forum

                                      I always use the ashirwad atta and i buy 5 kg pack from my near outlet but today i found tiny little warms in ashirwad atta. When i was straining the atta then i wound some tiny little warms of white and brown colour in strainer (Atta channi). I just to aware of other people who are using ashirwad atta. If a good company will provide the bad quality products that can be a reason for illness.
                                      +3 photos
                                      May 10, 2017
                                      Complaint marked as Resolved 
                                      ITC customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 09, 2016
                                      ITC Customer Care's response
                                      Dear Sir / Madam,

                                      Thanks for taking time to provide us with your feedback. Your complaint regarding our Aashirvaad Atta will be forwarded to our concerned team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                                      > Name
                                      > Postal Address
                                      > Contact No.
                                      > Batch Code & Pkd date
                                      > MRP / Net Weight

                                      Thanks & Warm Regards,
                                      ITC Cares Team
                                      Toll Free No.[protected]
                                      Email id: [protected]@itc.in
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