ITC Complaints & Reviews

Hello, i am c. Amrutheshwar rajkumar from bangalore. I purchased a pack of sunfeast marie light biscuit few months back, i was shocked to see a foreign material in one of the biscuit which i consider it as plastic. This plastic was a strand which was in the middle of the biscuit and it was not separate.
I did contact itc regarding this issue and they put a case number which is: 2017/1203. Few days later, on 27/04/2017 an executive collected the biscuit for the lab test and he also provided me an acknowledgment that he has received it.
My request was just a lab report from itc. Instead they sent me a pdf about the steps they take to filter the raw materials. A few days later they informed me that the foreign material that was found was a raw material. Even then, if they are using the best filtration procedures and machines then why did i still find the raw material in the biscuit.
I spoke to three to four executives and they only wanted me to put an end to this, they never gave me a satisfactory reply.
Suppose if i had not seen the foreign particle, if i had consumed it, i would have fell ill because plastic is a hazardous material.
I did try explaining that i just wanted a lab report and they said they do not get things tested outside and they have there own labs. Well, if that's the case, let the lab give me a report.
Note: i wanted a biscuit and not the raw material.
I do not want a refund but i want a good justification regarding my issue.
I do have the images, video and the acknowledgement.
*date of the incident: 19/04/2017.
*contacted itc: 24/04/2017.
*name of the product: sunfeast marie light rich taste.
*product batch number: d1b.
* product packed on: 24/03/2017.
* requesting for: lab report.

I bought a yippee noodles magic masala from dmart, when i opened the pack at home i found insects in 2 cakes of noodles, i contacted dmart and they complaint this issue to itc and then someone came from itc to my place and took that packet from me and gave me some other product of itc in place of that, but that's not fair i don't want things should end like this i want some action against them, and i have the batch number of that packet, please take some action.
Contact - [protected]

I have purchased aashirwad atta from gupta general store on 2nd june 17 but opened it yesterday evening and found tiny black insects in it. I am regular consumer of aashirwad atta but this is the first time i found such thing in it. Request you to kindly replace this with another one. I am sending some photographs for your kind perusal.
Thanks in anticipation

Last so many years i am regularly using ashirwad atta. Recently i purchased 10 kg ashirwad atta from near by shop in bangalore. After making chapati we found higher percentage maida it seems. My main doubt maida and atta cost almost same rate.!!!

Sir/madam,

Please look in to the matter serously and don' play with the life of people?

Regards,

Latha
[protected]@gmail.com

The shops and stall infront of city center salt lake kolkata all the stall and shops which they all keep itc product... Are charging more than mrp... As the mountain dew 200 ml bottle mrp printed is rs 10 but they are charging 12.. I askex them that u changing more they itc people charged them more to supply... Kindly reply
My name is munir ahmed and my mobile no is [protected].

Dear sir,
I am shubhlahb costumer and my shop name - shristi traders address - narsinghpur near khushwa building material, illhibhag, gorakhpur, (U. P).
Sir kindly i beg to say that i am very disappointed with your company area salesmanger mr atul singh he could not hearing my problem and didn't receive any phone call.
So, i am just hoping that give any response
Contact no. [protected], [protected]
Swapna kumar gupta

We are seller of ITC Cigarettes. Your display board were displayed on my shop since long time. But due to arrogant nature of dealer n salesman and commission problem, he removed the display board and the salesman also not supplying the cigarettes. It affects my business. The TM is Mr Ritesh and Supervisor is Sachin
Kindly take action asap.

Banarsi Paan House
2nd stop, Bhopal
Contact No. [protected]

Firm -shristi traders
Address -narsinghpur near khushwa building material, illhibhag, Gorakhpur

My name Swapna Kumar Gupta and I am shubhlahb costumer. My complaint for my point ruppess in which time this is given to me? And another is for area salesmanger Mr. Atul singh. He cannot come my shop anytime or any day or he responded my call any way. So, I am requested please give me any suggestions for that matter.

Hello sir, actually i am from gudiapokhari, pipili, puri. I am a retailer and after so many request to your distributor they are just ignoring us. They are giving every item to my previous retail but after then they are not giving any kind of product of your company. Someone of your company staff visit my retail shop and told me that my problem will be solve shortly but after that someone was taking my order and didnt come yet so i hope you will solve my problem soon

I have bought bundels of wills navey cut packets..but they ar damped..to whome to return as no one is ready to take it back...Does Cigrate expires?? Is a big question now as no where in the packet or bundle expirey date is mentioned. The Distributor in the area i telling us to give return the product at half the price. Plz help me.
My contact number is [protected]

SIR
I OWNER OF GAURAV AGENCY OF NORTH DELHI, area - indra vikas colony
delhi -110009.
I wants to complaint about the distributor and the company as i am not receiving the money against the product display of food and soap division in our store from last 1 year.
And other store oweners are receiving there money on time.
details as follows :-

DISTRIBUTOR NAME RR TRADEX PVT LTD
ADDRESS- A 41 GT Karnal road industrial area delhi-110033
ASM- LOKESH JAIN
AREA INCHARGE - Kapil Aggarwal (foods)
AREA INCHARGE - Amit Bakshi (fiama)
SUPERVISOR - Amit Duggal (foods)
SUPERVISOR- Pawan (fiama)

I bought Aashirvaad atta 5kg pack from one of the leading super market in Bangalore. The atta quality is very poor, it looks like lot of maida is mixed instead of 100% whole wheat atta.

Chappathi made out of this dough is not all tasty as like earlier. When I tried to contact the customer care by calling[protected]printed on the packet), the call is getting disconnected automatically after 15 seconds (after the voice mail;...

I bought bingo yumitos for kids in our home..i found fungal balls like things in packet..kids ate them n suffered with diarrhoea..these kind of things are unacceptable..they have to be punished n stop them manufacturing these type of quality less n harmful food..i have photos n packet with me still..i am gonna fight for this...so many innocent children are eating without knowing about these things..we shouldnt leave these people..i will post the pics in facebook..so dat everyone gets to know..

Dear Sir/Mam,
My paan shop is in shakarpur, veer savarkar block, 23 chourasia paan bhandar, east delhi, delhi-110092, my contact no is [protected], name=sachin chourasia.
The distributor of ITC cigarette terminated the display 9 months back and said to us"company has closed your display and company won't give any money."
2 weeks back, representative of ITC came and given Gift for the new year and said "your display is not closed, please consult to the company head-office.
ITC Distributor is taking your display money".

kindly give us our cigarette display money of 1.5 year and resolve this issue ASAP.

thanks.
Sachin Chourasia

Dear itc,

We love your aashirwad aata.
Recently in denmark and other european countries kl duggar group is selling aashirwad aata. I am sure aashirwad is an itc brand and this company is illegally selling aata under this brand name. We hope you take action against this company so that we get only original authentic aashirwad aata.

You can reach me for more infor on +[protected]

Best regards,
Joy

I purchased a sunfeast yipee noodles magic masala 70g, a brand owned by itc limited and found a worm in it.
I live in kolkata.
Really disappointed by the product quality.
I have registered a complaint with fssai along with the proven pictures and videos of the product.
I request the itc consumer forum to take action against these product issues and compensate me for the faulty product.

We have been using the aashirvaad select aata for many years now and can easily identify the difference from the good aata and the bad aata. We brought three bags of the same aata recently and when we opened the first bag we found that its way too smooth and has maida mixed in it since when we kneeded the dough it was way too sticky and unmanageable... The rotis werent as good as well because the aata had maida mixed in it. After this got over we opened another pack and that was perfect aata which we have been using for years - easy to kneed and rotis come out perfect.
We are are nri's living in the uae and we noticed how all bags of aashirvaad select are not of the same good quality. Please pay heed to all the mixing of maida that you have resorted to, because customers can make out the difference between whole wheat and maida mix!

Name Jasim shaikh
mob :+91-[protected]

To ITC
Regretting to inform that an insect was found in your product
It was disgrace and insulting for me as this was found by my myself (while i was having Dinner )

i want an action to be taken and a compensation to be given to me.

I've attached the pictures for your reference.
I strongly recommend you to revert ASAP

I purchased moms magic biscuits of CASHEW AND ALMONDS of ITC and experienced severe stomach ache. The product detail's are of batch H15 A and manufacturing date is 13/9/2016.I made complaint to company but they did not respond to the same.I request you to please take necessary action against these type of companies in order to protect public health.

Today I bought a gold flake lights cigarette and the shopkeeper guy
Charging for 15 rs for one cigarette
I told him that is smoke is for 13
He was fighting with me
I'm a regular smoker and I am smoking for last 8 year please look into this matter I want reply for this because they are frauding from us so see into this matter as soon as possible
And address is 2422 East street Camp opp Chinese room restaurant pune 411001