ITC
ITC Limited
Customer satisfaction rating: 28%
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ITC Customer Care

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37 J. L. Nehru Road
Kolkata
Kolkata District
West Bengal
India - 700071

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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28%
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420
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74
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So far so good - The company responded to our notifications and is working on resolving complaints.

ITC Complaints & Reviews

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I am a retailer from Faridabad. I got a cartel of Bourbon biscuits on 2nd November from Rama Enterprises, NIT, Faridabad. They sold an expired cartel to me and are not taking it back.
Full payment is made by me for the same.
FB 207102
Received expired products
Received expired products
Nov 07, 2020

Complaint Status

ITC customer support has been notified about the posted complaint.
Dear sir,

We'd like to get in touch with you to resolve this for you. Please call us at[protected] or email us at [protected]@itc.in.

Thanks
ITC Cares Team
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    Few days ago i went to grocery shopping with mom and i prurchased 3 Bingo packets (ITC Product)as i was hungry,
    when...
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    We have purchased Dark Fantasy Choco Fills pack which is under offer, Buy 3 Choco Fills packs and get 1 Coffee fills pack...
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    Have raised so many times my complain but still i am found any thing helpful form your side kindly tell your head person to...
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    The complaint is against a person who does fraud with the company and earns extra money and at the same time running parallel business, I want to know what action can the company take if the identity of the person is relieved
    Oct 16, 2020

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      I purchased Aashirvaad atta from jiomart. Today when I was preparing breakfast I found contamination in atta. I need refund and action against them for not maintaining hygiene.
      Aashirvaad attaa
      Aashirvaad attaa
      Oct 16, 2020

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        I am the winner of ashirbad atta contest 2019. It will be declared that i will get 5kg atta every month (upto 12 month). All...
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        Dear Team, I own a departmental store at Guwahati and is regular retailer of ITC food products since 2016. My store falls...
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        I have found "worm like insects" in a freshly opened pack of aashirvad atta for the second time. The pack was bought from...
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        From the past 2-3 times, we’ve been encountered flour weevils. I’ll be attaching photos as proof. After the consumption...
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        Today I bought two packs of BINGO in different shops and I found one of them were duplicate and locally made which is unpalatable and and may cause disease ...and cause huge losses to your company and for public
        I have found duplicate packs of BINGO
        I have found duplicate packs of BINGO
        Oct 05, 2020

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          Packet of ashirvaad atta,

          Morning we used the same powder, once we take all the powder out we shocked that we have seen one dead cockroach inside the cover, what kind of quality is this where did you received quality certificate this is not at all gud.

          Never expect this kind of experience from itc,
          Sep 28, 2020

          Complaint Status

          ITC customer support has been notified about the posted complaint.
          Hi, quality is something that we do not compromise on and we'd like to investigate this. Please reach out to us at[protected] or email us at [protected]@itc.in

          Thanks
          ITC Cares
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            I am Jeetha Rao Munnuru, age 53
            I own a small retail store in my area, doing business with ITC for past 16years.br...
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            Now we understand that itc director is also involed with itc management
            If in our company is doing like this we immediate removed the staff we never removed distributor
            Because in our company distributors is very important not the staff
            But in itc staff is important not the distributor
            Itc classmate complaint
            Itc classmate complaint
            Sep 15, 2020

            Complaint Status

            ITC customer support has been notified about the posted complaint.
            Sep 15, 2020
            Updated by ishikatravels
            NOW WE UNDERSTAND THAT ITC DIRECTOR IS ALSO INVOLED WITH ITC MANAGEMENT
            IF IN OUR COMPANY IS DOING LIKE THIS WE IMMEDIATE REMOVED THE STAFF WE NEVER REMOVED DISTRIBUTOR
            BECAUSE IN OUR COMPANY DISTRIBUTORS IS VERY IMPORTANT NOT THE STAFF
            BUT IN ITC STAFF IS IMPORTANT NOT THE DISTRIBUTOR

            Sep 15, 2020
            Updated by ishikatravels
            ITC COMPANY STAFF IS SHOWING ME THE DRAFT IN EMAIL
            ITC TAKEN THE GOODS ON DECEMBER 2019 & REMOVED US IN JANUARY 2020 BY MR. ANIL KUMAR REDDY WITHOUT ANY OFFICIAL EMAIL & WITHOUT ANY INFORMATION

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              Now we understand that itc director is also involed with itc management
              If in our company is doing like this we immediate...
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              [Resolved]

              Hi i have purchased one king cigars pack in this pack inside i have seen one different pack cigar.. What a great way to packing.. Really i appreciate it. Please find the below attachment
              tobacco complaint
              Sep 12, 2020
              Complaint marked as Resolved 
              I have to moved this complaint in higer level Activities.. please wrote: [email protected] Call: +91 9581930333
              Sep 10, 2020

              Complaint Status

              ITC customer support has been notified about the posted complaint.
              I want to go with Media support.. wil clarification on this situation..
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                I do Believe that i have been receiving fake ciggarettes in my area
                in the image the one on top is 100% real while the one below it is definetly a fake
                Gold Flake Cigarettes
                Sep 10, 2020

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                ITC customer support has been notified about the posted complaint.
                Sep 09, 2020
                Updated by Yash Bhushan
                this is the image with the one on top being a real and the one below it a fake

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                  Dear sir,
                  I'm shiv kumar from pan pasand neta ji subhash place pitampura delhi - 110034. My shop is around 10 - 15 years old but i have not receive royal club display from 3 months pending from[protected] from your company itc, i have send many email for display.
                  My distributer name is om sai traders, arpit arora

                  So please help and provide display for my shop pan pasand

                  Thanks and regards
                  Shiv kumar
                  Pan pasand
                  [protected]
                  Sep 01, 2020

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                  ITC customer support has been notified about the posted complaint.
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                    I had purchased itc shares in the month of may itself & is holding till date, haven't received the dividend yet
                    Aug 27, 2020

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                    ITC customer support has been notified about the posted complaint.
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                      I just bought a pack of yippee noodles for my evening snack, after i cooked and started to eat my teeth just stabbed on some...
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