ITC Complaints & Reviews

TICKET NO-148849, My itcstore account- [protected]@gmail.com I had added 1150rs to my magicbox/wallet
Biggest mistake of my life, while placing the order the wallet got auto debited without even the order being placed and is showing 0rs balance, basically scamming me of my own money for nothing, I've contacted itcstore support over email and call like atleast 10 times now and they keep telling me to wait for 1-2 days every time but nothing ever happens and I'm being made a fool instead I hope its not a fraud didn't expect this from a brand like ITC.

Below is the online site where i ordered some items but one of them is not delivered.there is not option to track delivery apart from the order details. The complete order is shown as delivered while one of its big items was missing from the package.
below is the link to the store:
https://itcstore.in/

When I contacted the customer care, there is no response over the phone, while there is a common response via email:
" This is an auto generated mail.

Your request (915555) is being reviewed."
No information of whether the item got sent to some other location or was it cancelled, or is it being refunded or suddenly it went out of stock.
Keeping customers in the dark is a kind of new fashion for ecommerce/delivery companies.
After more than 3 days, there is no response except for the dummy auto-response from email as well as some useless auto-reply in whatsapp which goes like:
"thanks for your feedback. our customer care executives will look into it and contact you asap"

My axis bank Credit card shipment tracking no. [protected] is return due to i'm not available in mentioned delivery address. Please delivered the above shipment no.in my office address. Kindly below address for your delivery purpose.
Address:
Tanugula Srikanth
Mobile No: [protected] & [protected]
ITC ITD LTD,
Pune Factory,
Plot No B27, MIDC,
Ranjangaon Industrial Area, Taluka-Shirur,
Dist-Pune, Maharashtra- 412220

Dear sir /ma'am
i am deepak rathor ([protected])(email- [protected]@gmail.com) from Balveer store at place molarband ext. badarpur new delhi-110044 (FROM Market of BN trading).

sir/ma'am in 2020 the product of ITC bingo products was lefted from BN trading then it will be gone through NAMAN tarding Co. in (C1-249, sangam vihar, new delhi[protected]email- [protected]@gmail.com) and that time i was shifted my shop one place to another place. at that time in shifting there are lots of replacement in three to four bags. which i will give you description blow
205 pcs * 10 MRP = 2050
209 pcs * 10 MRP = 2090
90 pcs * 10 MRP = 900
37 pcs * 10 MRP = 370
250 pcs * 10 MRP = 2500

sir/ ma'am
this replacement i was given to DSM name as RIZVAAN KHAN who will worked at NAMAN trading at 8 FEB 2021.
now this person rizvaan was resign there job in march 2021 and now a days the owner or NAMAN trading was saying the replacment was not deliver at that place.

and at the same time when i will given that return product i was provided Post Dated(09 march 2021) my cheque of rupees 23540 was bounced by some resign. which i will paid in cash.

now they will not given my replacement of bingo and after that they was not delivered my order of bingo

please sir do some thing of my problem there

thanking you
yours customer
balveer store
[protected]
shop no 86 choudhary market molarband ext badarpur 110044

and when i was paid cash then he was said to me i will provide your replacement after next order but now he was not given to me my replacement products
area manager vibhore

i was having 1 year but there are no solution abut this pls if any one seen my quary the reslove it as soon as posible

My name is rinky kapoor i checked in hotel itc grand chola on 13th room no 2428
i was with my friend rekha singh we had the worst experience in this hotel.
We asked receptionist water she didn't bother at all.
On 14th morning we went for swimming after summing as we entered the room i saw a staff name sivanesh of itc grand chola inside my room without informing us which was so shocking i screamed i made a video without informing us how can a male staff enter my room on top of that he is giving an excuse so i made his video at that very time.
I went to reception called the manager n wanted him to accept my complain in written paper but mr rana refused to help me.
Now please may i know will any lady guest be safe in such itc brand hotel.

North delhi- 110029 this is the complaint about your supervisor janardhan singh he is not giving us fair bill and he is not agreeing his mistake and we are customer of your from past 45yrs if you will not take any action against him we will convert it into marbo light gpi we request you to kindly take strict action against him.
thank you
MR.Lalit Pandey

I have purchased atta 3 day before and found the phenyl smell on it .it was fully packed package the its smell like this is they are playing with our health

I brought yippee ans after cooking I found some things test bitter and when I checked it's non veg substance in yippee noodles.

I can buy dark fantasy Yumfills pie. This box weight is 253 g (11 packs× 23 g) but after box only 10 nos in there..

Hello, i placed my order on 8th june, set the delivery date on 9th june. But its 11th june n i havent received my package. I tried contacting the customer care service but no response. Current location is new delhi. I need to receive the package asap, leaving the country on 13th june

Hi there, i am smoking you cigarette "gold flake light switch" from the day of launch,
most of the packets get tor or opened from top as shown in attached pics

Spoilt food

On the occasion of "Eid 2022", they had conducted a contest on the official instagram account of "aashirvaad", in which I was among one of the winner.

The gratification was a "voucher of ₹500", which can be used at the "ITC E-store."
But Unfortunately the site is saying we don't deliver at your location.

I had already conveyed this issue to their team on instagram, and they asked for certain information for which I cooperated too. They said they are conveying the problem to the relevant team.

But now It's about to be one month and my problem is still not resolved.

I have already given the same complaints aganist distribution..
In my shop i cannot get the peoper supply.
So kindly change the distributer...

I love this product over any other alternatives & have it often. But, this time while I was enjoying the noodles, I found a small piece of plastic like material, which I kept chewing until I realised it wasn't something eatable. This has greatly disappointed me to an extent that I might reconsider my choice of noodles the next time. After I tried to see what was I chewing on so hard, it turned out to be a plastic like piece, which I suppose was in the masala, as it had almost entirely turned orange(as goes the masala color). I even have the picture of that piece, in case that's required as proof. It just ruined my meal for the day with this experience. I hope it doesn't occur with others, so I request the company to follow more efficient hygiene & checking of the products. Thanks.

My ref number is 117834
The amount is deducted 11 days before, I was paying for an order on itc e store now their customers support always saying wait for 24 hours, and also they stopped replying on email

Dear applicant,
As per discussion with our officers that your distributorship has been approved successfully and your registration no. is ITC/1681272/RGS and password:- [protected]@1234. So kindly visit our website that is https://itc-portal.org.in/ and than check status. Today will be your registration process that's why you have to make a payment of Rs.25, 000 in favor of given account details on confirmation letter.

Greeting from ITC

ITC is an innovative market place for Personal Care, Health care, Beauty Care, Herbal and Organic products, currently available in India. We at ITC are ensuring supply of Genuine products at Low Cost to the customers. All ITC products are available on our site. The model is highly appreciated and our ITC are getting very good business response.

Payments: -

➢Security Deposit/Registration Fee- Rs.25, 000/- (Rupees Twenty Five Thousands Only)

I had placed order via your online ITC Store on 15 May 2022, the details of which are below:
Order #450444 for Rs.910.

Order were scheduled to be delivered by 16 May 2022. However, they were not.

Tracking link they sent to me at my email was also not working.

Instead, on 16 May around at 11 pm night i got a whatsapp message saying order is delivered which i didn't received.

Will i get my order ?

Kindly let me know what to do?

Looking forward to a response from you.
Thanks in anticipation.

Kind regards
S

Dear Team,
I have placed an online order in ITC Store on 2nd May2022 & delivery date was 4th May2022, even after passing 5 days from delivery date I did not received my order. Whenever I talked with their customer care they just told me to wait for next 24 Hours. Please find my Order ID #440557 & as well as reference no.#117253 when I am talking with them.
I am waiting for your reply and hope for the positive resolution on this issue.
Regards,
Sujoy Bardhan

Dear sir/madam
I am a grain merchant of Akodiya and shujalpur and I sold a wheat to ITC ABD about 90-100 tons but my payment is still Due from last one and half month of my firm Gopal Trading Company and Ravi Traders Shujalpur and my both firms account number is already updated. Please take an immediate payment action against the purchase of wheat