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1.4
Updated: Nov 5, 2025
Complaints 607
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100
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507
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ITC reviews & complaints page 7

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N
Nambirajan S
Feb 4, 2022
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Bought a 5 kg Aashirvaad Superior MP Atta. Had a few rotis on Jan 22 2021, given to child and then found out worms are in the flour to our surprise.

Packing date is 01 Dec 2021, from the information "Best before 3 months from the date of packaging", it should have been good atleast till 01 March 2022. Package is brought from JioMart.

Registered a complaint# 596588 directly with ITC, got calls from them regarding the issue and the issue was forwarded to the concerned team by ITC Cares. No progress after that for two weeks.
+4 photos
Jun 22, 2022
Complaint marked as Resolved 
They provided a new 5kg packet. Took the samples for verification, concerned person told me they will be providing report about the sample but didnt hear anything after that.
ITC customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2022
ITC Customer Care's response Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM
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    S
    shashi na
    Feb 1, 2022
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    Sunfeast Dark Fantasy

    I am a consumer of "Sunfeast Dark Fantasy choco fills" since 2010.

    As a consumer, the 2 vital things for me are product ( quantity + quality) and pricing.
    Quality is outstanding since the beginning. But suddenly they have priced it up.
    Earlier the 75g ( 6 cookies ) was for ₹30 ( which was quite ok), but now it's ₹35.

    Which is making this product quite unaffordable for a normal Indiana consumer....
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    Y
    Yatin1414
    from Nandurbar, Maharashtra
    Jan 31, 2022
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    I have applied for distributorship. But not continued with it. So I have demand refund for payment of processing fee. But relationship manager ask to pay for cancellation and hault etc. Charges but still no refund from company and asking to pay more for refund the amount.
    I have total paid 25000/- ( twenty five thousand ) as processing fee + 20000/- ( twenty thousand ) as refunding process. Total is 45000/- ( forty five thousand ) . So here I again request to refund my total amount to avoid further complications.
    Thanking you
    ITC customer support has been notified about the posted complaint.
    View replies
    Dear Sir/Madam,

    We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

    • Complete Postal Address with City/Pin code/State (Residential / Office)
    • Contact Number
    • Product details

    Regards,
    ITC CARES TEAM
    Reply
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      M
      Manal Ali
      Jan 29, 2022
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      Internet device blinking red light.. and it isnt working since yestrday
      ITC customer support has been notified about the posted complaint.
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        J
        johnyyy028
        Jan 28, 2022
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        Address: NH 5, Sector 66, Sahibzada Ajit Singh Nagar, Punjab 140308

        I had a very bad experience while using goldflake, A vendor near ISB Mohali, Named GUPTA tea stall, sector 66, Mohali, Punjab, 140306, The vendor name is susheel kumar, ([protected]) is selling fake cigrettes, of gold flake, even all the cigrettes he sell is fake . We from our college have tested this, We tried from other vendors too they all are selling original product, But this guy here is selling Fake cigrettes, We had complaned to him many times, now he says go and complain to goldflake customer care, I request you to lok into it
        +1 photos
        ITC customer support has been notified about the posted complaint.
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          B
          ban1512
          from Mumbai, Maharashtra
          Jan 24, 2022
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          Address: Lokhandwala Complex, Mumbai

          Wills nay cut promotion for exchange of product insert for cash is not being honoured by the comany.
          ITC customer support has been notified about the posted complaint.
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            N
            NK#SAINI Trader
            Jan 24, 2022
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            Address: 020, Balram, Mundakhera kalan, Mundakhera kalan

            Hello sir, i have a shop in my village, there i sell itc products. I have yo purchase itc item from my local distributir.but when it comes to cigarette item, they(distributor) force me to puchase extra item which i don't want to purchase but if i refuse to puchase that particular item, they refuse to sell another one without that item...
            What shoul i do, should i stop selling itc product or what?
            Please respond to me
            My contact Num is...[protected]

            Bad experience with itc distributor, i lives nearby in Laksar, haridwar
            ITC customer support has been notified about the posted complaint.
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              V
              Vijende10362012
              Jan 17, 2022
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              Dear sir Dehradun me distrbutors cigrate black me sale Kar rage hai
              Mob [protected]
              ITC customer support has been notified about the posted complaint.
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                R
                ronka
                Jan 11, 2022
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                Order #229806

                It's been more than 2 weeks since my ITCstore order was cancelled primarily since they refused to change address. Believe me it's been a nightmare writing emails, calling their customer care with no professional response. Even when ecommerce refunds generally take 4-7 days, there's something fishy going no with ITC store. Their customer executives respond robotically and do not address the mental agony faced by the customer.

                It's been a pathetic experience overall!
                ITC customer support has been notified about the posted complaint.
                Verified Support
                Jan 17, 2022
                ITC Customer Care's response                 Dear Sir/Madam,

                We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itcstore.in

                • Complete Postal Address with City/Pin code/State (Residential / Office)
                • Contact Number
                • Order ID

                Regards,
                ITC CARES TEAM
                Jan 19, 2022
                Updated by ronka                 Team ITC, don't beat around the bush, I have already submitted the order Id above and your system would already have a lengthy customer support conversation around this order that you've not been able to resolve yet.
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                  E
                  Emmanuel2668
                  from Hyderabad, Andhra Pradesh
                  Jan 10, 2022
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                  Address: Kolkata
                  Website: Itcdistributors.in

                  I’m Emmanuel from Hyderabad itcdistributors.in had made a fraud against me by using ur letters and application and ur staff id signatures and the address is also same at that website I had transferred 140000 please try to help me
                  +3 photos
                  ITC customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 17, 2022
                  ITC Customer Care's response                   Dear Sir/Madam,

                  We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

                  • Complete Postal Address with City/Pin code/State (Residential / Office)
                  • Contact Number
                  • Product details

                  Regards,
                  ITC CARES TEAM
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                    A
                    AnilkumarNB
                    from Bengaluru, Karnataka
                    Jan 9, 2022
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                    Address: Next to hotel dwara small blue colour pan shop NH66

                    Im traveling to Mangalore to Udupi by road and I stopped in hotel shree dwara bykampadi and I purchased a 10pack classic cigarette mild and shopkeeper given the local cigarettes in the pack of classical I return ask to the shopkeeper saying that this is not a original classic cigarette shopkeeper told behaviour was rude stating that wanna purchase it go-ahead or leave it here only and also he charged me rs.200/- for the pack of 10 cigarette and it's a duplicate cigarettes at high price he is selling shop name shree kateel pan shop
                    +1 photos
                    ITC customer support has been notified about the posted complaint.
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                      J
                      Jagi 23
                      from Jammu, Jammu and Kashmir
                      Jan 7, 2022
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                      Address: Jammu

                      I will really disappointed for your service if food will deliver extra charges if individual booking seat itc responsibility to inform individuals with call you will accept food delivery otherwise your own arrangements because long travel many persons not knowledge for internet options that's ill be really sad thing for traveller i really requested to take decision and i really hope u ill inform by me any sources if next time i will tarvel that's issued not faced
                      ITC customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir/Madam,

                      We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

                      • Complete Postal Address with City/Pin code/State (Residential / Office)
                      • Contact Number
                      • Product details

                      Regards,
                      ITC CARES TEAM
                      Reply
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                        S
                        Saae
                        from Noida, Uttar Pradesh
                        Dec 30, 2021
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                        Address: Kolkata

                        I got a duplicate gold flake cigarette packet.
                        +1 photos
                        ITC customer support has been notified about the posted complaint.
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                          P
                          pippalla chakravarthi
                          Dec 28, 2021
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                          Address: razole 533244 near old police station ,east godavari,andhra pradesh

                          Hello we are retailer running shop more than 26+ years we sell cigarettes
                          now the agents are selling in black they charging extra money one packet of extra 10 to 15 rupees and also previously the delar sold to wholeseller in coroana time we contact the vigilance then they come to calm but again now end of year they are doing like this .the agent saying cigars not comming so we selling black please look into it kindly
                          addreess :razole 533244 near old police station, east godavari, andhra pradesh, india delar s address like this happen na they looting the money we dont understand we make payment monthly 50k cigars then y they behaving like this
                          ITC customer support has been notified about the posted complaint.
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                            R
                            Rajeshboyka
                            from Bengaluru, Karnataka
                            Dec 25, 2021
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                            Address: Bangalore

                            There are many duplicate ITC cigarettes in market..ITC should identify such units and dealers who supplies duplicate cigarettes and take necessary actions against them...this is not specific to any location as there is mixture of original and duplicate cigarettes around bangalore and tamilnadu...I got to know that at hoskote (karnataka) there is such unit which manufactures duplicate cigarettes...
                            ITC customer support has been notified about the posted complaint.
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                              A
                              A ONE SUPERMARKET
                              Dec 25, 2021
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                              Address: banglore sarjapura

                              The siva traders distributor in banglore not return the expoie ITC product.they are not responsiblity for the expire. they are tell any complaints you contact in head office. salaes man also talking in very ill treat on my shop. please taken a action for the distribution and the sales man.and they have not given the stock alson
                              ITC customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 27, 2021
                              ITC Customer Care's response                               Dear Sir/Madam,

                              We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

                              • Complete Postal Address with City/Pin code/State (Residential / Office)
                              • Contact Number
                              • Product details

                              Regards,
                              ITC CARES TEAM
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                                V
                                vivekgole
                                from Mumbai, Maharashtra
                                Dec 24, 2021
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                                Address: Linking Rd Santacruz

                                EMPIRE EXPORT Mumbai Santacruz is holding on cigarette supplies and selling them to wholesalers instead of retailers. He only sells 5 packets in 8 days. Please look into this matter .
                                ITC customer support has been notified about the posted complaint.
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                                  S
                                  sani chand
                                  Dec 22, 2021
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                                  Address: 20,e old kuyavar palayam road, madurai-625009

                                  Sir, my shop kali stores, 20e, old kuyavar palayam, madurai -9, four days distributed lines man not supplied in any cigarettes, pls sir take the action
                                  ITC customer support has been notified about the posted complaint.
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                                    M
                                    Ms2903
                                    from ROHINI, Delhi
                                    Dec 21, 2021
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                                    Address: kolkata
                                    Website: itcdistributorship.org.in

                                    Hi
                                    Today i have received a phone call from Rudra pratap singh and his contact no. [protected]. they have talked about distributorship giving itc company at Delhi location and their application submission portal is itcdistributorship.org.in and also they are running a instagram account with the same name and in this website they have submitted my application along with documents like pan aadhar bank statement photo qualification certificate etc and also send msg to my whatsapp regarding the offer from above said number. they have also said that if this application got approval then next is to pay 24000/- security deposit for starting the next process.
                                    so please request you to grab these fraudster so that no other person will lost their hard earned money to them.
                                    Thanking you
                                    ITC customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 23, 2021
                                    ITC Customer Care's response                                     Dear Sir/Madam,

                                    We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

                                    • Complete Postal Address with City/Pin code/State (Residential / Office)
                                    • Contact Number
                                    • Product details

                                    Regards,
                                    ITC CARES TEAM
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                                      A
                                      Adnan.nagad
                                      Dec 13, 2021
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                                      Address: Eidgah Nagar Behind New Ib Savanur

                                      Myself Adnan Khan Nagad Residing At Savanur-581118 Haveri Karnataka

                                      Im A Regular Chain Smoker As I Consume Nearly About 3-4 Packets Of ITC Gold Flake Premium (Small) Daily And Have A Friend Circle Of Nearly 30-50 People's Around, The Problem Is I'm Not Getting The Gold Flake Premium Available In My Town, And I'm Really Facing A Huge Problem Regarding This With The Price Hike By The Distributor And Also With The Retailers With A Price Of Rs. 130 Packet., Kindly Take An Immediate Action Regarding This..

                                      Thanks
                                      Regards,
                                      Adnan Khan
                                      +91-[protected]
                                      ITC customer support has been notified about the posted complaint.
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