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ITC Complaints & Reviews

www.itcportal.com

1.4

Updated: Mar 29, 2026

Complaints 612

Resolved

100

Unresolved

512

So far, so good. ITC is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ITC will keep up the work and continue to help more customers with their concerns even better 🤝

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ITC reviews & complaints page 7

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I love this product over any other alternatives & have it often. But, this time while I was enjoying the noodles, I found a small piece of plastic like material, which I kept chewing until I realised it wasn't something eatable. This has greatly disappointed me to an extent that I might reconsider my choice of noodles the next time. After I tried to see what was I chewing on so hard, it turned out to be a plastic like piece, which I suppose was in the masala, as it had almost entirely turned orange(as goes the masala color). I even have the picture of that piece, in case that's required as proof. It just ruined my meal for the day with this experience. I hope it doesn't occur with others, so I request the company to follow more efficient hygiene & checking of the products. Thanks.

ITC customer support has been notified about the posted complaint.

Verified Support

May 23, 2022

ITC Customer Care's response Hi Chaitanya, we sincerely apologize for the inconvenience and the worries that this may have caused you. ITC Stands by you and cares about the quality of evert brand we provide. One of our team members will connect with you to discuss this further. You can write to us at [protected]@itc.in or call us at[protected].

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My ref number is 117834
The amount is deducted 11 days before, I was paying for an order on itc e store now their customers support always saying wait for 24 hours, and also they stopped replying on email

ITC customer support has been notified about the posted complaint.

Verified Support

May 23, 2022

ITC Customer Care's response Hi Neeraj, we are sorry for the inconvenience caused. We request you to write to us at [protected]@itc.in or you can call us at[protected] to process this further.

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Address: KOLKATA

Dear applicant,
As per discussion with our officers that your distributorship has been approved successfully and your registration no. is ITC/1681272/RGS and password:- [protected]@1234. So kindly visit our website that is https://itc-portal.org.in/ and than check status. Today will be your registration process that's why you have to make a payment of Rs.25, 000 in favor of given account details on confirmation letter.

Greeting from ITC

ITC is an innovative market place for Personal Care, Health care, Beauty Care, Herbal and Organic products, currently available in India. We at ITC are ensuring supply of Genuine products at Low Cost to the customers. All ITC products are available on our site. The model is highly appreciated and our ITC are getting very good business response.

Payments: -

➢Security Deposit/Registration Fee- Rs.25, 000/- (Rupees Twenty Five Thousands Only)

ITC customer support has been notified about the posted complaint.

Verified Support

May 22, 2022

ITC Customer Care's response Dear Pradip,

Thank you for this to our attention. We would like to inform you that the details are not from us.

We wish to inform you that ITC Limited does not seek any deposits or advance payments from members of the public for providing distributorships/franchise of its products, as claimed in the mails shared by you. It appears from your communication that certain unscrupulous individuals have misrepresented themselves as representatives/employees of ITC Limited and have circulated fake registration forms and/or fraudulently solicited monetary payments from you.

Kindly note that these individuals or entities have no connection with our company and are not associated with us or authorized by us in any manner whatsoever. Further, the domain names/websites and email addresses used by these miscreants to communicate with the members of the public do not belong to our company and are not connected with us in any manner. You are advised to visit our website www.itcportal.com to view the caution notice put up for the general public warning them regarding the fraudulent activities o[censored]nidentified miscreants who are involved in an elaborate scheme of defrauding members of the public by impersonating as ITC Limited. The Delhi High Court is seized of the matter and have injuncted the yet unidentified fraudulent entities from using our identity and trademarks to defraud the members of the public. The matter is also under investigation by the police. Under the circumstances, you are requested to restrain from entertaining the fraudsters in any manner or engaging with them in any further communication.

Warm Regards,
ITC Cares Team

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I had placed order via your online ITC Store on 15 May 2022, the details of which are below:
Order #450444 for Rs.910.

Order were scheduled to be delivered by 16 May 2022. However, they were not.

Tracking link they sent to me at my email was also not working.

Instead, on 16 May around at 11 pm night i got a whatsapp message saying order is delivered which i didn't received.

Will i get my order ?

Kindly let me know what to do?

Looking forward to a response from you.
Thanks in anticipation.

Kind regards
S

May 17, 2022

Complaint marked as Resolved

As soon as i reached out to your customer care, they assured for order delivery. Then after few hours i got my order. Thanks for resolving the problem, itc

ITC customer support has been notified about the posted complaint.

Verified Support

May 17, 2022

ITC Customer Care's response Hi,

we are sorry for the inconvenience caused and we are glad to know that your issue has been resolved.

Kindly do reach out to us [protected]@itc.in for any further assistance.

Warm Regards
ITC Cares

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Address: SANTOSHPUR GOVT. COLONY, PO-SANTOSHPUR, BLOCK-C

Dear Team,
I have placed an online order in ITC Store on 2nd May2022 & delivery date was 4th May2022, even after passing 5 days from delivery date I did not received my order. Whenever I talked with their customer care they just told me to wait for next 24 Hours. Please find my Order ID #440557 & as well as reference no.#117253 when I am talking with them.
I am waiting for your reply and hope for the positive resolution on this issue.
Regards,
Sujoy Bardhan

ITC customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

ITC Customer Care's response Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

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Address: Gopal Trading Company Akodiya Mandi

Dear sir/madam
I am a grain merchant of Akodiya and shujalpur and I sold a wheat to ITC ABD about 90-100 tons but my payment is still Due from last one and half month of my firm Gopal Trading Company and Ravi Traders Shujalpur and my both firms account number is already updated. Please take an immediate payment action against the purchase of wheat

ITC customer support has been notified about the posted complaint.

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I

ITC Customer Care

from Kolkata, West Bengal

May 2, 2022

Verified Support

Hi Somil, Thank you for reaching out. For us, to look into this further please call us at[protected] or email at [protected]@itc.in with your contact details and address pin code.

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Today ate a candyman choco double eclairs chocolate. Felt shocked in the last layer of chocolate. Got a small thin layered plastic cover in the chocolate.
While chewing thought that it would be a ingredient of coconut. But when spit and saw that it is a plastic layer which is inside the chocolate. Which is harmful for the person. Please be careful when eating these type of chocolates. Having trust on Brand we buy them but feel bad to these situations.

ITC customer support has been notified about the posted complaint.

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I

ITC Customer Care

from Kolkata, West Bengal

Apr 25, 2022

Verified Support

Dear Sir,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

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I placed an order for the material on-line and paid in advance to your company with order ref #230588. I recieved short of material for which i maid complains vide ref no. #57620 through mails and customer care and got the reply that i will get the refund with in 24 hours..It seems i am being fooled for the last four months which has harassed and mentally tortured me.
kindly do the needful at your end as soon as possible else i will be taking legal action at your risk and cost.
Charanjit Singh
Mobile no. [protected]

ITC customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2022

ITC Customer Care's response Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

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Hi this is Manian NJS
We were running a provision shop in mowlivakkam. The order we were placed in not at all deleveried at the proper time or date. Once we went to the ITC AGENCY which is in No.3/931 B kundrathur main road Madanandapuram Porur Chennai - 116 to ask about the reason for the latence of delevering stock for that the manager spoke rudly to me. No one gave proper response for our queries.

My last complaint is insufficient of stock. On 13/04/2022 i placed a order for Rs. 2388 with that order consists of 29 products, the order should be delevered in 15/04/2022 but it has been deliveried on 17/04/2022, even the deleveried only 6 products for 29 products

I have attached my bill of the product which i have received and also the order which we placed in the unatti app

Please take necessary step fory quries

Thank you

ITC customer support has been notified about the posted complaint.

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I

ITC Customer Care

from Kolkata, West Bengal

Apr 21, 2022

Verified Support

Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

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Address: Kolkata

Website: itcstore.in

I have placed two orders no. 394348 and 385107 delivered on 10th April and 8th April respectively. In both the orders i have ordered Classmate notebook pack of 12 but received only one notebook each in both the orders. Even after several reminders via email & assurances on call from their customer care executives, the refund has not been done yet. This is sheer intentional harassment. We need compensation of not less than 100000 Rs for this trouble and harassment.

ITC customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2022

ITC Customer Care's response Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

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I ate Bounce biscuit. It was foul, looks expired long back. But there are more 4 months to expire, written on the cover.

ITC customer support has been notified about the posted complaint.

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I

ITC Customer Care

from Kolkata, West Bengal

Apr 16, 2022

Verified Support

Dear Sir,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

Mohammad Aleemuddin's [Complaint's author] reply, Feb 13, 2023

4-1-124, Hanumantekdi, Abids Hyderabad -500001.
8639890019.
I ate Bounce biscuit. It was foul, looks expired long back. But there are more 4 months to expire, written on the cover.

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Address: Islampur, Maharashtra, 415409

We are in process of getting district level frenchise of ITC LTD.

Communication is established through mail id [protected]@itc-distributors.org.in

Kindly let us know that, the above mail channel is authentic to proceed with monetary exchanges as part of the process they mentioned.

ITC customer support has been notified about the posted complaint.

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I

ITC Customer Care

from Kolkata, West Bengal

Apr 16, 2022

Verified Support

Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, we request you to write towards [protected]@itc.in for further assistance.

Regards,
ITC CARES TEAM

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Today, I ordered veggie pocket pizza from Dunzo. And I received completely spoiled food. I was very excited to eat and quickly deep fried it. After eating 1 byte Vomit got started.
I am 9 month pregnant and my husband thought it is because of that only but I asked him to check the food packet and we found fungas on all the remaining pizza pocket.
I want to file the complaint against them and wanted to get the compensation as well.

ITC customer support has been notified about the posted complaint.

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D

Dolley Adey

Apr 11, 2022

Attaching the pics for your reference

I

ITC Customer Care

from Kolkata, West Bengal

Apr 11, 2022

Verified Support

Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

I

ITC Customer Care

from Kolkata, West Bengal

Apr 11, 2022

Verified Support

Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

I

ITC Customer Care

from Kolkata, West Bengal

Apr 11, 2022

Verified Support

Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

I

ITC Customer Care

from Kolkata, West Bengal

Apr 11, 2022

Verified Support

Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

I

ITC Customer Care

from Kolkata, West Bengal

Apr 11, 2022

Verified Support

Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

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Find fungus and skin type material in B natural juice havingFssai no. .[protected] Batch no. .B9LM030222

ITC customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2022

ITC Customer Care's response Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

Apr 05, 2022

Updated by PRIYANSHUtomar1808 Yesterday I Have to visit hospital because after drinking juice I was suffering from vomiting, headache and unconscious. And one time Blood vomit also happe

Apr 05, 2022

Updated by PRIYANSHUtomar1808 And I have Already Compalin In fssai, Consumer court and Police complain now the further things should be done my lawyer so ask your lawyer to talk with my lawyer.

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P

PRIYANSHUtomar1808

from Faridabad, Haryana

Apr 5, 2022

Room No. 190 Neelkanth Boys Hostel MDU Rohtak Haryana 124001
[protected]
Product Details Bnatural juice fssai No [protected] batch no B9LM038222

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Address: Pankaj mansion chs, worli

An employee, named ravi kumar who works in ITC - Kumar.[protected]@itc.in CONTACTed me, that he wants to staymin my house in worli on rent. The rent agreement was to be done by ITC company. Ravi told me that vendor registration needs to be done for which he took all documents from me. I gave him all the documents in 1 day time. From february 15th to march 26th he kept saying that vendor registration is processed and your money I will send you the rent amount and deposit money in 2 days. This went on till feb 15th to 26th march. You may ask Mr. Bhushan of HR (bhooshan.[protected]@itc.in) and Mr. Jagbandhu (Jagabandhu.[protected]@itc.in). Both of them were involved in my vendor regestration and were collecting documents from me. Now.suddenly after 1.5 month of following up Mr. Ravi says I do not want to stay in your apartment (he has given me 10, 000 as token amount of which I have screen shots). AND TELLS ME TO DEAL WITH ITC SINCE ITC WAS GOING TO PAY RENT TO ME. For no reason I have lost 2 months of rent. Per month rent is 40, 000/-

80, 000/- rupees of mine are lost cause some ### suddenly backed off. This is what I get for being patient and believing Mr ravi that today the rent will come madam tomorrow the rent will come

Why do you keep such pathetic employees who have no sense or ethics to handle a situation. That Ravi has blocked me from all CONTACTs and says HANDLE THIS WITH ITC. SO HERE I AM.ITC. TELL ME WHAT TO DO

ITC customer support has been notified about the posted complaint.

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Address: Dammaiguda Nagaram keesara telangana

Website: ITC PRODUCTS

Myself Srinivas from telangana Secunderabad I'm having a problem with imitative brand of your Products {{Navy Cut }} in my area surroundings I'm getting a duplicate Navycut cigarette the whole supplier is distributing the fake brand of NavyCut.. in entire Area surroundings..
Plz sort this problem for me and save your product sales..

ITC customer support has been notified about the posted complaint.

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I

ITC Customer Care

from Kolkata, West Bengal

Mar 23, 2022

Verified Support

Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, please write to us at [protected]@itc.in

Regards,
ITC CARES TEAM

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Address: NAVODAYA COLONY

Dear ITC Heads, M/S, HEMA SAI Agencies heading by SURYADEVARA DEVI PRASANNA, D/O NARAYANA RAO and W/O BODEPUDI KIRAN is th Distributor of ITC FMCG and CIGARTETTS for INRAHIMPATNAM, ANDHRAPRADESH, KRISHNA DISTRICT-521456..she was taken money 20lack from from me by showing ITC Distribution and now some one third party MAHENDRA is running the firm in authorizingly.she is not available from last 6 months and her husband too...It's a reputation of the company and cheated me...pls contact.my number [protected]

ITC customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2022

ITC Customer Care's response Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, please write to us on to [protected]@itc.in

Regards,
ITC CARES TEAM

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Address: Bhimsen Kanpur

Yesterday i have bought a packet of gold flake i got 7 cigarettes in it i took the pocket when i reached home opened the packet seven cigarettes

ITC customer support has been notified about the posted complaint.

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Dear Sir
maine ITC Rewari me 3 mahine tak job ki thi jisme se 1 jan se lekar 17 march tak ki salary mujhe mna kr rhe hai ASM Sagar Chandna Wo kahte hai ke Company ne Salary nhi di to main kya Karu wo na hi meri call uthate hai or na koi response dete hai mujhe paiso ki bahut jarurat hai main bhaut gareeb aadmi hu please meri help kijiye

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On promise day there was a contest on the official instagram account of "Sunfeast Dark Fantasy". For which I have been announced as the winner. Later on they asked for the " Sending Address ", for which I cooperated too. But I haven't received any positive response from the team, both on instagram and email.

ITC customer support has been notified about the posted complaint.

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I

ITC Customer Care

from Kolkata, West Bengal

Feb 28, 2022

Verified Support

Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM

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