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1.4
Updated: Nov 5, 2025
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ITC reviews & complaints page 8

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M
Madhu KN
Dec 6, 2021
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Address: kolkata, west bengal state, india

After requesting for providing distributorship in contact details of ITC portal(genuine portal), received a call from stating calling from ITC headquarters and asked us to submit relevent documents for processing the application( attached hereby the mail, term and condition document and application form). After submission of all the documents now they have sent confirmation letter with note stating to deposit 41, 500 rs into ITC company. Please look into these kind of activities.
1. how official Mail ID was used
2. they are using ITC watermark and logo everywhere, please refer the attachments.
phone number - given in document
+4 photos
ITC customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2021
ITC Customer Care's response Dear Sir/Madam,

We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

• Complete Postal Address with City/Pin code/State (Residential / Office)
• Contact Number
• Product details

Regards,
ITC CARES TEAM
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    P
    Puni_22
    Nov 30, 2021
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    Address: Railway Road, Satnali Mandi, Mahendergarh, Haryana-123024

    My complaint no. 557093 is not responding by any team of ITC and no solution has been provided to me by company.
    Please its request you to respond me regarding my complaint.
    ITC customer support has been notified about the posted complaint.
    View replies
    Dear Sir/Madam,

    We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

    • Complete Postal Address with City/Pin code/State (Residential / Office)
    • Contact Number
    • Product details

    Regards,
    ITC CARES TEAM
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      T
      tjsenthil
      from Madurai, Tamil Nadu
      Nov 26, 2021
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      I was consuming India Kings product of ITC for the Last 2 years. But in last 1 month it feels like I was consuming Gold Filter instead of India Kings because the product Quality is BAD.

      I was having continuous Cough because of this. I need the product as like Honey dew smooth.

      I am paying 17 rupees for one product. In the last 1 month I was consumed about 50. But I got the product valued for 10.

      I need perfect answers and reimbursement for the issues and mind ### I caused because of this.

      Thanks
      ITC customer support has been notified about the posted complaint.
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        D
        D gowda
        Nov 25, 2021
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        Address: Malleswaram

        I found plastic tread in the purchased biscuites
        ITC customer support has been notified about the posted complaint.
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        Dear Sir/Madam,

        We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

        • Complete Postal Address with City/Pin code/State (Residential / Office)
        • Contact Number
        • Product details

        Regards,
        ITC CARES TEAM
        Reply
        Dear Sir/Madam,

        We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

        • Complete Postal Address with City/Pin code/State (Residential / Office)
        • Contact Number
        • Product details

        Regards,
        ITC CARES TEAM
        Reply
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          P
          Poojitha L Acharya
          Nov 22, 2021
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          Address: Mysore

          I found worms in my cooked noodles and when checked the package was infested with worms and larvae.really disgusting and dissapointed. I have made a video and it's really not acceptable
          +2 photos
          ITC customer support has been notified about the posted complaint.
          Verified Support
          Nov 24, 2021
          ITC Customer Care's response           Dear Sir/Madam,

          We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

          • Complete Postal Address with City/Pin code/State (Residential / Office)
          • Contact Number
          • Product details

          Regards,
          ITC CARES TEAM
          Nov 25, 2021
          Updated by Poojitha L Acharya           I have also sent a mail to itc support it's really bad that I did not receive any reply
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            I
            Ilavarasan. R
            from Pondicherry, Puducherry
            Nov 22, 2021
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            Dear sir,
            I am from puducherry itc foods salesman problem about AE ABDUL
            SIR salesman insensitive abused in my insensitive
            ITC customer support has been notified about the posted complaint.
            View replies
            Dear Sir/Madam,

            We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

            • Complete Postal Address with City/Pin code/State (Residential / Office)
            • Contact Number
            • Product details

            Regards,
            ITC CARES TEAM
            Reply
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              U
              UMA VEERESHALINGAM
              Nov 15, 2021
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              Address: Telangana state and Bhadradri Kothagudem District, yellandu

              I have been asked to solve this problem by getting at least 5 of the ten cottons I buy bingo cotton
              ITC customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Madam,

              We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

              • Complete Postal Address with City/Pin code/State (Residential / Office)
              • Contact Number
              • Product details

              Regards,
              ITC CARES TEAM
              Reply
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                O
                Om Badavanache
                Nov 10, 2021
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                ITC -Bingo Tedhe Medhe received an empty packet

                Website: www.itcportal.com

                Hi,

                I had purchased a packet of Bingo Tedhe Medhe of Rs. 5, after bringing it home I realized it it only filled with air. I have a packet unopened with me. Very Disappointed with the product. I am planning to lodge a compliant under consumer forum. Kindly look into this issue on priority....
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                V
                Vinipawanist
                from Devanahalli, Karnataka
                Nov 9, 2021
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                Dear Sir/Ma'am,

                I'm trying to send money online and on merchant sites using both UPI and ATM card since last 20-25 days but every time the transaction is failing. Neither I am able to transact with ATM card nor with any UPI app. However, other account holders of the same branch are not facing any such problem as I have verified it myself during that time.

                I am able to register my account on (UPI) Apps. The problem is all the transactions are getting failed on sending money.
                And all the transactions are getting failed even in making purchases on the e-commerce website with debit card.

                "I called and mailed the bank many times and explained my problem but they did nothing except making excuses for server error and ATM is active."

                Kindly look into it and have the problem resolved.
                We are facing much inconvenience because of it. Looking forward to immediate fixing of the problem ASAP!.
                ITC customer support has been notified about the posted complaint.
                Nov 09, 2021
                Updated by Vinipawanist                 Dear Sir/Ma'am,

                I'm trying to send money online and on merchant sites using both UPI and ATM card since last 20-25 days but every time the transaction is failing. Neither I am able to transact with ATM card nor with any UPI app. However, other account holders of the same branch are not facing any such problem as I have verified it myself during that time.

                I am able to register my account on (UPI) Apps. The problem is all the transactions are getting failed on sending money.
                And all the transactions are getting failed even in making purchases on the e-commerce website with debit card.

                "I called and mailed the bank many times and explained my problem but they did nothing except making excuses for server error and ATM is active."

                Kindly look into it and have the problem resolved.
                We are facing much inconvenience because of it. Looking forward to immediate fixing of the problem ASAP!.
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                  A
                  Ayesha samra
                  Nov 7, 2021
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                  Website: itcjobs8.com/#/registrasi?id=33

                  Fraud company doing fake with people and looting money
                  +1 photos
                  ITC customer support has been notified about the posted complaint.
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                    V
                    Vijayka2708
                    Nov 6, 2021
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                    Address: Kamarajar street, Velankanni,Nagapattinam, Tamil Nadu,pin-611111

                    Contact information:
                    Mobile number :[protected]
                    Mail id. : [protected]@gmail.com

                    I am from Velankanni, Nagapattinam district, Tamil Nadu.ITC cigarette agent was calculated more amount rather than the actual amount from the bill.we already informed to him.but he was not return amount.this incident happened on 28.10.2021.we told him on that day.but now itself he was not return the amount.
                    ITC customer support has been notified about the posted complaint.
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                      V
                      Vijayka2708
                      Nov 6, 2021
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                      Address: Kamarajar street, Velankanni, Nagapattinam,pin-611111

                      I am from Velankanni, Nagapattinam district, Tamil Nadu.ITC cigarette agent was calculated more amount rather than the actual amount from the bill.we already informed to him.but he was not return amount.this incident happened on 28.10.2021.we told him on that day.but now itself he was not return the amount.
                      ITC customer support has been notified about the posted complaint.
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                        A
                        Athira chandran
                        from KOZHIKODE, Kerala
                        Nov 6, 2021
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                        I bought 2 packets of Bingo cream and onion. And the thing is the potato chips were very bad. It is burned and the potato used for frying is cheap i guess. Its looks lije burnt and the colour also bad. It is such a shame for this big brand to sell burnt chips.
                        ITC customer support has been notified about the posted complaint.
                        View replies
                        Dear Sir/Madam,

                        We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

                        • Complete Postal Address with City/Pin code/State (Residential / Office)
                        • Contact Number
                        • Product details

                        Regards,
                        ITC CARES TEAM
                        Reply
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                          M
                          Mistisumit
                          from Howrah, West Bengal
                          Oct 29, 2021
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                          Address: ITC Panchla

                          Chips packet has a "product in seal" leakage
                          ITC customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Madam,

                          We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

                          • Complete Postal Address with City/Pin code/State (Residential / Office)
                          • Contact Number
                          • Product details

                          Regards,
                          ITC CARES TEAM
                          Reply
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                            K
                            Krknraj
                            Oct 28, 2021
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                            Hi
                            Hi yesterday I bought 50rs Bingo pocket in that you guys used below 40% only for snack rest of 60% deadly using for customers attraction . Because of this we are polluting our environment . So kindly please avoid using unwanted plastic container in your products 🙏🙏
                            ITC customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 30, 2021
                            ITC Customer Care's response                             Dear Sir/Madam,

                            We acknowledge the receipt of your email. To help us serve you better, kindly share the following details to [protected]@itc.in

                            • Complete Postal Address with City/Pin code/State (Residential / Office)
                            • Contact Number
                            • Product details

                            Regards,
                            ITC CARES TEAM
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                              A
                              ASHISH Dhanwani
                              Oct 24, 2021
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                              Address: House No.199 Fward, House No.199
                              Website: Against itc salesan pandey

                              I am ashish dhamwani
                              ITC customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                              Regards,
                              ITC Cares
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                                G
                                Ghaziabad 201001
                                from Ghaziabad, Uttar Pradesh
                                Oct 21, 2021
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                                Address: GHAZIABAD-201001

                                Hello.. bought 1kg pack of farmland frozen green peas mfg 09/2021 mfg by nufarmland pvt ltd Gazraula city Amroha state U.P. from grofers.com dated 17th Oct 2021 and when used on 21st Oct 2021 observed foul smell and hard dries beans which does not categories it in fresh frozen green peas else rather can be categorised in hard boiled green peas packet . In this case customer falls in foil purchase of goods as delivered and being cheated with the quality. Its very harsh from ITC marketing quality perspective to throw the breakfast from the table and the product will go in garbage.
                                Response awaited in mails.
                                ITC customer support has been notified about the posted complaint.
                                Oct 21, 2021
                                Updated by Ghaziabad 201001                                 Hello.. bought 1kg pack of farmland frozen green peas mfg 09/2021 mfg by nufarmland pvt ltd Gazraula city Amroha state U.P. from grofers.com dated 17th Oct 2021 and when used on 21st Oct 2021 observed foul smell and hard dries beans which does not categories it in fresh frozen green peas else rather can be categorised in hard boiled green peas packet . In this case customer falls in foil purchase of goods as delivered and being cheated with the quality. Its very harsh from ITC marketing quality perspective that the product will go in garbage.
                                Verified Support
                                Oct 22, 2021
                                ITC Customer Care's response                                 Hi,

                                We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                                Regards,
                                ITC Cares
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                                  G
                                  Ganji Maithreyi
                                  Oct 16, 2021
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                                  I have purchased Rs.5 bingo chips packet.
                                  But, there is only half chip in it . i.e., only piece in it.
                                  ITC customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                                  Regards,
                                  ITC Cares
                                  Reply
                                  Hi,

                                  We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                                  Regards,
                                  ITC Cares
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                                    R
                                    [email protected]
                                    Oct 15, 2021
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                                    Address: Mumbai

                                    Hi, I purchased gold flake king size cigarette in mumbai at Locanda wala place, he sold duplicate cigarette
                                    Please take action
                                    If you ask photos I send you,
                                    Which mail I send
                                    ITC customer support has been notified about the posted complaint.
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                                      S
                                      suresh korimella
                                      Sep 26, 2021
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                                      Address: GUNTUR , AP -522233

                                      I bought itc engage spray on the package it has net volume - 150 ml, but inside the bottle has 135 ml, why its happened is there any printing mistake .

                                      Itc is big company take care about all these things

                                      thank you
                                      suresh korimella
                                      [protected]
                                      +2 photos
                                      ITC customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 28, 2021
                                      ITC Customer Care's response                                       Hi,

                                      We'd like to get in touch with you to resolve this for you. We request you to write to consumer.[protected]@itc.in.

                                      Regards,
                                      ITC Cares
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