ItzEazy.com — Order for Birth Certificate placed 9 months ago with full payment but no progress till date

hamkri

Mar 12, 2023

Address:

22-A, Lajpat Nagar -4, Ring Road, New Delhi-110024

I have placed my order with ItzEazy.com on 21st May 2022 for a Birth Certificate. I was informed by the relationship manager that the job will be completed in one month's time. It is now more than 9 MONTHS and there has been no progress.

Everytime I raise a complaint on their website or send them a mail, the expected date of delivery gets extended by a month. The expected date of job completion has been changed 9 TIMES till now!!!

All the required documents have been submitted and the full payment has been made. My request for refund is also no heard by them.

I have lost hope of getting the job completed by this company.

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Comments

itzeazy

Mar 26, 2023

Anonymous complain . Not able to trace order history .

We do not authorise third party complain site like this to handle our complains . We are writing just to counter the wrong and one sided narrative. We handle more than 10k orders every month. the number of complain on this site like this is not even 0.1 %. So, it does not represent actual picture. Also we are in tough Govt. documentation segment . Some time work gets delayed due to improper document or sign mismatch . But with time that also gets resolved .

To handle we have well defined ticket system, support number. Also all our customers get a dedicated relationship manager.