ItzEazy.com — Refund of Rs.2500/- paid

I had paid Rs.2500/- to them on Nov 2nd, 2021 for providing service with regard to removal of hypothecation on my car from Bangalore RTO office.
Since they did not provide the service even after repeated reminders I asked them to refund the money paid. They agreed to refund the money, but said as per their company policy it will take 30 days. I waited for 30 days and again started following up with them. But still have not received a positive response. It seems they don't intend to repay the amount.